CSR

Who compiles this

guarledes

Independent developer and analyst

I build reference sites out of primary government data. This one reads NHTSA's complaint, recall and defect-investigation files in full rather than a query at a time, joins them to each other, and gives every vehicle, every recall campaign and every state lemon law one address.

What that gets you is the part a recall notice leaves out: what owners were already reporting before the recall existed, whether it is still getting worse, at what mileage the failure usually shows up, and whether the government has an investigation open. Those are joins across files NHTSA publishes separately and never joins itself.

What is on the site

4,311

Vehicles

635,483

Complaints read

6,039

Recall campaigns

50

State lemon laws

Model years 2010 to 2027, 2,053 of the vehicles carrying at least one federal defect investigation, and 448 manufacturers in the recall archive. Every figure on this page is counted from the data at build time, so none of them can drift away from what the site actually holds.

Where the data comes from

Four federal sources, all read from the files themselves rather than from anybody's copy of them. What each one is, and what it does not cover, is set out on data sources.

What this site will not publish

The rules below cost the site pages, and they are the reason to trust the pages that remain. Each is checkable against the site itself.

How mistakes are caught

A counting rule that is wrong is wrong on thousands of pages at once, and the failures that matter here are silent ones: nothing throws, every page renders, and the first report would be a Search Console notice weeks later. So the build refuses to publish rather than warning.

The counting rules themselves are written down in how this is counted rather than left for you to trust.

What it will not tell you

Whether your car is safe. A complaint is one owner's unverified account of what happened to them; a pattern across thousands of owners is not a diagnosis of the vehicle on your drive; and a model that sold in larger numbers collects more complaints without being worse. The only authoritative answer for one particular car is a VIN check against NHTSA's own records, which every page here links to and which this site does not try to replace.

Corrections

Corrections are welcome and are the fastest way to improve the site, for the reason above: an error in a rule is an error everywhere. Write to [email protected]. The same address takes requests from anyone who filed a complaint quoted here and wants it removed.

Elsewhere: GitHub.