CSR

Chrysler · NHTSA safety record

2010 Chrysler Town AND Country

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

1,556

Complaints

35

Crashes

25

Fires

38

Injuries

1

Deaths

Owners of the 2010 Chrysler Town AND Country have filed 1,556 safety complaints with NHTSA between March 2010 and August 2026. The most complained-about system is the electrical system, named in 978 of them (63%). The typical failure was reported at 74,031 miles, the median across the 1,069 complaints that gave an odometer reading.

NHTSA has issued 5 recalls covering this vehicle.

Recalls (5)

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

20V396000 · July 7, 2020

The defect
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
The risk
Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
The remedy
Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.

Chrysler (FCA US LLC) · up to 925,239 vehicles across all model years covered

ELECTRICAL SYSTEM:IGNITION:SWITCH

14V373000 · June 26, 2014

The defect
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
The risk
If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
The remedy
Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.

Chrysler Group LLC · up to 722,705 vehicles across all model years covered

ELECTRICAL SYSTEM

14V234000 · May 7, 2014

The defect
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
The risk
An overheated switch may result in a vehicle fire.
The remedy
Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.

Chrysler Group LLC · up to 644,757 vehicles across all model years covered

SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY

14V055000 · February 11, 2014

The defect
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
The risk
Failure of the rear axle may increase the risk of a crash.
The remedy
Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.

Freedom Motors, Inc. · up to 130 vehicles across all model years covered

ELECTRICAL SYSTEM:IGNITION

11V139000 · March 1, 2011

The defect
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
The risk
ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
The remedy
DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

CHRYSLER GROUP LLC · up to 195,798 vehicles across all model years covered

Defect investigations (2)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Totally Integrated Power Module Failure

DP14004

Closed defect petition · opened September 25, 2014 · closed July 24, 2015

the electrical system

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den

Air Bag Non-Deployment/Engine Stall

RQ14002

Closed recall query · opened June 16, 2014 · closed March 2, 2015 · led to recall 14V373000

the air bags, the electrical system

In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 1,556.

ELECTRICAL SYSTEM 978 63%
ENGINE 302 19%
AIR BAGS 269 17%
STEERING 128 8%
SERVICE BRAKES 127 8%
UNKNOWN OR OTHER 96 6%
EXTERIOR LIGHTING 76 5%
ELECTRONIC STABILITY CONTROL (ESC) 73 5%
POWER TRAIN 67 4%
SERVICE BRAKES, HYDRAULIC 37 2%
STRUCTURE 37 2%
VEHICLE SPEED CONTROL 32 2%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2015 at 488.

2010 2015 2026
2010 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

UNKNOWN OR OTHER

1 death · 21,010 miles

I WAS PUTTING THE STOW AND GO SEAT (BEHIND DRIVER'S SEAT) INTO THE STORAGE COMPARTMENT. I WAS HOLDING UP THE FLOOR BOARD FLAP IN MY LEFT HAND AND USED MY RIGHT HAND TO LIFT THE FOLDED SEAT INTO THE FLOOR COMPARTMENT. AS I FOLDED THE SEAT INTO THE COMPARTMENT, MY RING FINGER ON RIGHT HAND GOT WEDGED OR CAUGHT IN THE SEAT MECHANISM. I COULD NOT GET THE FINGER OUT. I RETURNED THE SEAT TO THE UPRIGHT POSITION THINKING THAT THE FINGER WOULD BECOME LOOSE AND I COULD REMOVE IT. IT STILL WOULD NOT COME OUT. I WAS IN OUR GARAGE AND MY WIFE WAS AWAY. THERE WAS NO WAY I COULD GET MY FINGER OUT BY MYSELF. I WAS ABLE TO YELL TO A NEIGHBOR WHO CAME OVER. HE UNSCREWED ONE SCREW AND THEN USED THE

NHTSA complaint 10396448, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

3 injured · crash · towed

TL* THE CONTACT OWNED A 2010 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, A CHILD WAS ABLE TO PLACE THE VEHICLE IN GEAR WITHOUT THE KEY IN THE IGNITION. THE VEHICLE ROLLED DOWNHILL AND CRASHED INTO A TREE. THE VEHICLE WAS DESTROYED AND TOWED. THE PASSENGERS IN THE VEHICLE SUSTAINED A SPRAINED KNEE AND ANKLE, AND A BRUISED STERNUM. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. ..UPDATED 01/04/17 *BF

NHTSA complaint 10891618. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

2 injured · crash · towed · 150,000 miles

WHILE DRIVING 40MPH ON A MAIN CITY STREET THE CAR SHUTOFF. RADIO WAS STILL ON, LIGHTS WERE STILL ON, BUT THE ENGINE WAS NOT RUNNING. NO POWER STEERING, NO BRAKES. AS A RESULT OF SHUTTING OFF WHILE DRIVING 40MPH IT CAUSED AN ACCIDENT REAR ENDING A PICKUP TRUCK. TRANSPORTED BY AMBULANCE TO THE ER.*DT*JB *DT *DT*JB

NHTSA complaint 11288149. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · 28,000 miles

ON JULY 5TH, 2011 THE ABOVE MENTIONED CHRYSLER VAN LEFT THE HIGHWAY AT A SPEED OF APPROXIMATELY 65 MILES AN HOUR AND ENTERED A DRAINAGE BASIN. THE VEHICLE CAME TO AN ABRUPT STOP WHEN THE FRONT OF THE VEHICLE CAME INTO CONTACT WITH AN EARTH "BERM" THAT ACTED AS A WALL FOR THE DRAINAGE BASIN. THE ENTIRE FRONT OF THE VEHICLE WAS DAMAGED TO A POINT THAT IT WAS CONSIDERED TO BE A TOTAL LOSS BY THE INSURANCE COMPANY. THE RADIATOR WAS PUSHED BACK INTO THE ENGINE COMPARTMENT AND THE FRONT BUMPER WAS PULLED COMPLETELY UNDER THE VEHICLE. TWO TIRES WERE FLATTENED AND SOME MINOR BODY DAMAGE WAS DONE TO THE REAR OF THE VEHICLE AS WELL. BUT, NOT A SINGLE AIR BAG DEPLOYED DURING, OR AFTER THIS INCIDENT.

NHTSA complaint 10414288. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

130,000 miles

The contact owns a 2010 Chrysler Town and Country. The contact stated that while pulling out of the parking space or while driving at an undisclosed speed, the vehicle started stalling. The contact stated that the ignition key was loose, and whenever the key was jiggled, the vehicle became inoperable. The contact associated the failure with NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags); however, the VIN was not included in the recall. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

NHTSA complaint 11754964. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

168,000 miles

The contact owns a 2010 Chrysler Town & Country. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly lost motive power. The failure caused a loss of power steering and power braking. The contact coasted the vehicle to the side of the road. The vehicle was turned off and restarted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air bags); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 168,000.

NHTSA complaint 11735808. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
While driving my car it stopped all of a sudden leaving the car behind to slide out of control so not to hit me. A light came on. when I read the code it said vehicle ignition switch. This also happened a year ago only the car didn’t stop it slowed down to 5 miles an hour. I did repair it a year ago only for it to happen again. This is a very serious thing as I had my grand babies with me and the car behind me had three children.

NHTSA complaint 11714690. Filed by an owner and not verified by NHTSA or by us.

WHEELS

towed · 100,000 miles

The contact owned a 2010 Chrysler Town and Country. The contact stated that the vehicle was taken to a tire center, where a routine alignment was performed. The contact stated that while driving at 35 MPH, the wheels locked up, and the driver lost control of the vehicle. The vehicle was towed to the tire center, which eventually took possession of the vehicle due to the contact's inability to pay the service fee. The contact walked to the residence. The contact called the FTC and was referred to the NHTSA Hotline for assistance. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.

NHTSA complaint 11707550. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
while driving my kids to school going on a curve about 15 mph, the car shutdown and loss control of power steering and the braking. Findings upon inspection and diagnostics review, it was determined that the Wireless Ignition Node (WIN) Module is faulty. This component is critical to vehicle ignition and operation. The failure of the WIN module causes the engine to complete shut down while the vehicle was in motion on the highway. The shutdown resulted in an immediate loss of power steering and power breaking functions, leaving the driver with severely reduced control of the vehicle. Such a malfunction poses a significant safety hazard, as the driver is unable to maintain proper handling or

NHTSA complaint 11687941, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

crash

See attached document for complaint.

NHTSA complaint 11686216. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Chrysler Town AND Country

Model year Complaints Recalls Deaths
2016 522 5
2015 382 4 3
2014 636 4
2013 680 4
2012 634 5
2011 773 3

Other 2010 Chrysler models

Every Chrysler on this site — 49 vehicles, 207 recall campaigns and 4 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst