2010 Saturn Outlook

The defect

General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.

The risk

If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.

The remedy

GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.

General Motors LLC · up to 691,144 vehicles across all model years covered

The defect

General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.

The risk

If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.

The remedy

General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.

General Motors LLC · up to 1,339,355 vehicles across all model years covered

The defect

General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.

The risk

Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.

The remedy

GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.

General Motors LLC · up to 1,176,407 vehicles across all model years covered

The defect

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.

The risk

THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.

The remedy

DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

GENERAL MOTORS CORP. · up to 207,210 vehicles across all model years covered

Closed engineering analysis · opened August 31, 2020 · closed August 30, 2024 · led to recall 21V245

the seat belts

On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.

Closed recall query · opened May 28, 2019 · closed August 31, 2020

the seat belts

On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648

70,000 miles

INTERMITTENT LOSS OF POWER STEERING WHEN TRYING TO PARK IN A SPACE IN A PARKING GARAGE. IT ALSO HAPPENED WHEN TURNING IN MOTION INTO A STREET OFF A HIGHWAY WHILE BRAKING. POWER STEERING FLUID LEVELS WERE FULL BOTH TIMES.

NHTSA complaint 11246016. Filed by an owner and not verified by NHTSA or by us.

124,000 miles

MY 2010 SATURN OUTLOOK HAS 124,XXX MILES ON IT. I'VE OWNED IT SINCE JANUARY OF 2017. 2 OR 3 MONTHS AGO MY PASSENGER SIDE LOW BEAM HEADLIGHT WENT OUT. I DECIDED THAT DUE TO HAVING TO GO THROUGH THE WHEEL WELL TO GET TO THE BULBS, I WOULD JUST CHANGE ALL 4 WHILE I WAS IN THERE. EVERYTHING SEEMED FINE FOR ABOUT A MONTH. THEN I NOTICED IT FLICKERING ON AND OFF WHILE I WAS DRIVING. OR WHEN I UNLOCKED THE CAR IT WOULDN'T TURN ON. SO I BOUGHT ANOTHER BULB AND CHANGED IT AND IT STILL DIDN'T WORK. TOOK IT ALL APART AGAIN ONLY TO FIND OUT MY HEADLIGHT SOCKET HAD MELTED. SO I BOUGHT A REPLACEMENT, INSTALLED IT AND EVERYTHING WAS GREAT. EXCEPT FOR NOW, A WEEK LATER, MY BULB QUIT AGAIN. THIS IS NOT …

NHTSA complaint 11012725, quoted in part. Filed by an owner and not verified by NHTSA or by us.

79,243 miles

TL* THE CONTACT OWNS A 2010 SATURN OUTLOOK. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE PEDAL WAS DEPRESSED. OCASSIONALLY, THE VEHICLE WOULD ABNORMALLY ACCELERATE WITHOUT THE PEDAL BEING ENGAGED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,243.

NHTSA complaint 10956453. Filed by an owner and not verified by NHTSA or by us.

109,761 miles

ENGINE LIGHT WAS COMING ON & OFF. AFTER A COUPLE DAYS, THE OUTLOOK HAD A LOSS OF POWER. HAD IT CHECKED & WAS TOLD WE HAD A TIMING ISSUE WITH THE 3 TIMING CHAINS. THE CHAINS WERE STRETCHED & ONE OF THE TIMING CHAIN GEARS WAS ONE TOOTH OFF. THEY NEEDED TO BE REPLACED. I WAS ALSO TOLD THAT THERE WAS A RECALL ON THE 2007-2009 SATURN OUTLOOKS FOR THE SAME PROBLEM BUT THE 2010 MODELS WERE NOT INCLUDED. WHY WOULDN'T THE 2010 MODELS BE INCLUDED? THE LOSS OF POWER HAPPENED ON 9/30/16. CHECK ENGINE LIGHT WAS COMING ON & OFF JUST A COUPLE DAYS PRIOR TO THE LOSS OF POWER.

NHTSA complaint 10917699. Filed by an owner and not verified by NHTSA or by us.

11,500 miles

HEADLIGHTS WIRE HARNESSES BURNT

NHTSA complaint 10914376. Filed by an owner and not verified by NHTSA or by us.

90,000 miles

WHEN TURNING RIGHT OR LEFT, TYPICALLY AT LOWER SPEEDS, THE STEERING NEARLY FREEZES UP MAKING IT ALMOST IMPOSSIBLE TO TURN. I HAVE TAKEN THE CAR TO THE SHOP - CAN'T FIGURE OUT WHAT IT IS, AND I HAVE CALLED MY DEALER - SAYS IT'S NO LONGER UNDER WARRANTY AND NO RECALL ISSUED FOR THIS TYPE OF THING SO I WOULD BE WASTING MY TIME TO BRING IT IN. THE CAR IS ONLY AT 90,000 MILES AND I'M AFRAID THIS ISSUE MAY RESULT IN A CRASH AND OR INJURY TO MY FAMILY AND I HAVE NO IDEA WHAT TO DO. THERE IS NO LEAKING FROM ANY AREAS INCLUDING THE POWER STEERING PUMP AND RACK AND PINION.

NHTSA complaint 10875348. Filed by an owner and not verified by NHTSA or by us.