CSR

Heartland · NHTSA safety record

2013 Heartland Bighorn

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

8

Complaints

0

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2013 Heartland Bighorn have filed 8 safety complaints with NHTSA between July 2013 and January 2016. The most complained-about system is the tires, named in 6 of them (75%). The typical failure was reported at 2,950 miles, the median across the 8 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

EQUIPMENT:OTHER:LABELS

15V482000 · July 30, 2015

The defect
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
The risk
An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
The remedy
Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.

Heartland Recreational Vehicles, LLC · up to 1,680 vehicles across all model years covered

EQUIPMENT

13V181000 · May 7, 2013

The defect
Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
The risk
If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
The remedy
Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.

Heartland Recreational Vehicles, LLC · up to 890 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 8.

TIRES 6 75%
WHEELS 3 38%
ELECTRICAL SYSTEM 1 13%
EQUIPMENT 1 13%
STEERING 1 13%
SUSPENSION 1 13%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2014 at 3.

2013 2014 2016
2013 to 2016

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

TIRES

15,000 miles

TL* THE CONTACT OWNS A 2013 HEARTLAND BIGHORN EQUIPPED WITH POWER KING TIRES, TIRE LINE: TOWMAX, TIRE SIZE: 215/80/R16, AND DOT NUMBER: 83B5GPB. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE REAR DRIVER'S SIDE TIRE EXPLODED WHICH CAUSED DAMAGE TO THE PROPANE FUEL LINE AND BRAKE LINE. IN ADDITION, AS A RESULT THE FLOORING ABOVE THE DEFECTIVE TIRE WAS SEVERELY DAMAGED. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE DAMAGED TIRE WAS REPLACED WITH A SPARE. THE CONTACT PLANNED TO REPLACE THE FOUR TIRES ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE OF THE TIRE AND VEHICLE WAS 15,000. THE VIN WAS NOT AVAILABLE.

NHTSA complaint 10838244. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

14,000 miles

TL* THE CONTACT OWNS A 2013 HEARTLAND BIG HORN EQUIPPED WITH A FRIGIDAIRE, MODEL NUMBER: CFMV152CLBA MICROWAVE AND SERIAL NUMBER: KG25001782. THE CONTACT STATED THAT THE MICROWAVE INDEPENDENTLY ACTIVATED. THE VEHICLE AND MICROWAVE WERE NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V128000 (EQUIPMENT), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 14,000.

NHTSA complaint 10785352. Filed by an owner and not verified by NHTSA or by us.

TIRES

2,000 miles

2013 HEARTLAND 3610 RE 5TH WHEEL RV. OEM TIRES. POWER KING TOW MAX ST235/80R16 STR TIRES. CHECKED TIRE PRESSURES WITH TIRE GAUGE BEFORE TRIP. ALL AT 80 PSI COLD. INSTALLED TPS SENSORS AND CHECKED MONITOR. WORKING. 6 MILES INTO TRIP AFTER PULLING OUT FROM A RED LIGHT AT AROUND 20 MPH THE REAR LEFT AXLE TIRE BLEW OUT THROWING PLASTIC TRIM PIECES ACROSS THE ROAD. TOP OF THREAD BLEW APART. REPLACED WITH SPARE TIRE. WENT ABOUT 23 MORE MILE AND RIGHT AFTER CHECKING TIRE PRESSURE MONITOR, FOR PRESSURE AND TEMP. BOTH OK. THE RIGHT FRONT AXLE TIRE BLEW OUT WHILE DRIVING 55 MPH, THROWING FENDER TRIM PIECES ACROSS THE ROAD. FOUND RIGHT SIDE REAR AXLE TIRE WITH PIECES OF THE TIRE BELT STRAINS STARTING

NHTSA complaint 10745667, quoted in part. Filed by an owner and not verified by NHTSA or by us.

WHEELS

2,000 miles

TRAVELING APPROXIMATELY 60 MPH ON ROUTE 78 WEST JUST OUTSIDE OF ALLENTOWN PENNSYLVANIA, THE LEFT REAR TIRE -POWER KING TOWMAX ST 235/80 R 16 LOAD RANGE (E) ON OUR HEARTLAND BIGHORN 3185 (2013) SUSTAINED A BLOWOUT CAUSING SEVERE DAMAGE TO THE LEFT REAR END OF OUR 5TH WHEEL TRAILER INCLUDING BUT NOT LIMITED TO COSMETIC DAMAGE (FENDERS ETC) REAR AXL DAMAGE, BRAKE DAMAGE, HYDRAULIC LINES, BRAKE LINES, UNDERCARRIAGE DAMAGE ETC. THANKFULLY ALL PASSENGERS WERE UNHARMED AND NO OTHER VEHICLES WERE INVOLVED WITH THIS INCIDENT. FURTHER INSPECTION OF THE TIRE SUGGESTS EITHER TREAD SEPARATION OR A SIDE WALL BLOWOUT THAT LEAD TO THE TREAD SEPARATION. THE TREAD DID NOT TEAR OFF OF THE TIRE ALLOWING THE

NHTSA complaint 10650107, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES

2,000 miles

PURCHASED MY HEARTLAND BIGHORN 3670RL 5TH WHEEL NEW IN JANUARY 2013. THE RV CAME STANDARD WITH POWER KING TOWMAX STR TIRES, ST235/80R16 LR "E". MY FIRST BLOWOUT OCCURRED IN MAY 2014 WITH FEWER THAN 2000 MILES ON THE TIRES. LUCKILY NO DAMAGE TO THE TRAILER. SENT THE TIRE TO THE DISTRIBUTOR WHO CLAIMED THAT IT WAS A ROAD HAZARD ISSUE AND WOULD NOT WARRANTY THE TIRE. I KNOW I HADN'T HIT ANYTHING IN THE ROAD TO HAVE CAUSED THE PROBLEM. THEN TWO WEEKS AGO WE WERE RETURNING FROM A TRIP TO THE TEXAS HILL COUNTRY BACK TO THE HOUSTON AREA WHEN THE SECOND BLOWOUT OCCURRED. BECAUSE I WAS ON A MAJOR FREEWAY (I-10) I LIMPED ALONG TO THE NEXT EXIT WHERE I WAS ABLE TO CHANGE THE TIRE. AGAIN, NO

NHTSA complaint 10598381, quoted in part. Filed by an owner and not verified by NHTSA or by us.

WHEELS

3,900 miles

BOUGHT THIS CAMPER IN JANUARY OF 2013 FROM CAMPING WORLD OF CALERA ALABAMA ON WAY TO FLORIDA .WENT ON THEN BACK TO WISCONSIN. CAME TO FLORIDA AGAIN AND NOW ON WAY HOME AN HOUR IN TO TRIP THE TIRE BEGINS TO FAIL! LOOKS LIKE INNER CORDS FAILING. FORTUNATELY MY SON WAS FOLLOWING AND WARNED ME OF WHAT HE COULD SEE HAPPENING.CALLED SALES PEOPLE BUT WERE LEFT HANGING, CAN'T BELIEVE THESE TIRES DON'T LAST MORE THAN 4000 MILES AND NO ONE TAKES RESPONSIBILITY, SOMEONE COULD GET KILLED . *TR

NHTSA complaint 10586457. Filed by an owner and not verified by NHTSA or by us.

Compare

Every Heartland on this site — 2 vehicles, 79 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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