CSR

International · NHTSA safety record

2013 International Prostar

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

8

Complaints

0

Crashes

2

Fires

4

Injuries

0

Deaths

Owners of the 2013 International Prostar have filed 8 safety complaints with NHTSA between September 2013 and April 2019. The most complained-about system is the engine, named in 4 of them (50%). The typical failure was reported at 301,272 miles, the median across the 5 complaints that gave an odometer reading.

NHTSA has issued 18 recalls covering this vehicle.

Recalls (18)

EXTERIOR LIGHTING:BACK UP LIGHTS

23V353000 · May 18, 2023

The defect
Navistar, Inc. (Navistar) is recalling certain 2000-2003 International 8100, 2001-2003 International 9100i, 2001-2007 International 9400i, 2001-2010 International 9200i, 2002-2007, 2009 International 8500, 2003-2007, 2013 International 9900i, 2003-2018 International 8600, 2004, 2007 International 9900iX, 2008-2018 International ProStar, 2010-2011, 2013, 2016 International LoneStar, 2011-2012, 2016 International 4400, 2017-2024 International LT, 2018-2024 International RH, 2019-2021 International LS, 2019-2024 International MV vehicles. The back-up lights offer low visibility when the vehicle is in reverse and bobtail mode. Also, the vehicles have not been equipped with additional unobstructed back-up lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
Low visibility or obstructed back up lights may not alert other drivers that the vehicle is backing up, increasing the risk of a crash.
The remedy
Dealers will replace the existing rear stop/turn signal lights, free of charge. Owner notification letters were mailed May 06, 2024. Owners may contact Navistar's customer service at 1-800-448-7825. Navistar's number for this recall is 23514.

Navistar, Inc. · up to 32,880 vehicles across all model years covered

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

15V776000 · November 20, 2015

The defect
Navistar, Inc. is recalling certain model year 2013-2014 International ProStar and DuraStar trucks manufactured April 26, 2012, to April 4, 2013, WorkStar trucks manufactured April 27, 2012, to March 29, 2013, LoneStar trucks manufactured May 21, 2012, to April 2, 2013, and TranStar trucks manufactured April 30, 2012, to March 25, 2013. In the affected vehicles, the accelerator pedal position sensor can move and result in a high engine idle.
The risk
A high engine idle may make downshifting the transmission difficult and the engine brake may be disabled. These factors may hinder slowing down the truck when descending a long grade, thereby increasing the risk of a crash.
The remedy
Navistar will notify owners, and dealers will recalibrate the electronic control module (ECM) to allow it to recognize that the pedal is at the idle position, free of charge. The recall began on January 19, 2016. Owners may contact Navistar customer service at 1-800-448-7825. Navistar's number for this recall is 15517.

Navistar, Inc. · up to 15,730 vehicles across all model years covered

TRAILER HITCHES:FIFTH WHEEL ASSEMBLY

15V607000 · September 29, 2015

The defect
Navistar, Inc. (Navistar) is recalling certain model year 2011-2014 International ProStar trucks manufactured May 18, 2010, to April 5, 2013, 2012-2014 International LoneStar trucks manufactured September 7, 2011, to March 25, 2013, and 2011-2013 International TranStar trucks manufactured October 18, 2010, to February 20, 2013. The affected trucks are equipped with Fontaine Ultra LT Fifth Wheel connectors, which, due to cumulative damage to the fifth wheel and its locking mechanism, have a locking mechanism that may fail to operate or to properly engage.
The risk
If the fifth wheel and locking mechanism are sufficiently damaged, the locking mechanism may fail to operate as intended and the trailer may unexpectedly detach from the tractor, increasing the risk of a crash.
The remedy
Navistar will notify owners, and Fontaine dealers will replace the fifth wheel with an Ultra NT model fifth wheel, free of charge. The recall began on November 18, 2015. Owners may contact Navistar customer service at 1-800-448-7825, or Fontaine customer service at 1-844-597-7393.

Navistar, Inc. · up to 3,776 vehicles across all model years covered

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR

15V241000 · April 22, 2015

The defect
Navistar, Inc. (Navistar) is recalling certain model year 2011-2015 International DuraStar, ProStar, TranStar and WorkStar, 2012-2015 International TerraStar, 2013-2015 International LoneStar and IC Bus HC, and 2014-2015 IC Bus AC vehicles. A vehicle double battery jump start or electrical load dump event could result in an overvoltage condition of a component within the HVAC system linear power module (LPM) which is used to control the blower speed. The overvoltage condition could result in the overheating and failure of the LPM.
The risk
If the LPM overheats and fails, there is an increased risk of a fire.
The remedy
Navistar will notify owners, and dealers will replace the LPM with an upgraded one, free of charge. An interim letter was mailed to owners on June 18, 2015. A second notification will mailed when parts become available. The recall began on August 6, 2015. Owners may contact Navistar customer service at 1-800-448-7825. Navistar's number for this recall is 15509.

Navistar, Inc. · up to 82,736 vehicles across all model years covered

ELECTRICAL SYSTEM

14V688000 · October 31, 2014

The defect
Navistar, Inc. (Navistar) is recalling certain model year 2010-2015 International Lonestar vehicles manufactured October 12, 2009, to June 16, 2014, and 2009-2015 International ProStar vehicles manufactured December 16, 2008, to June 20, 2014. In the affected vehicles the electrical harness that supplies power to the HVAC system may not be of sufficient size for the electrical load of the circuit. This can result in an increase in resistance and heating at the connectors.
The risk
An increase in resistance and heating at the connectors could cause a vehicle fire.
The remedy
Navistar will notify owners, and dealers will replace the 60 amp relay and battery harness with a 150 amp relay and battery harness, free of charge. Navistar issued an interim notification to owners on December 29, 2014. The recall began on March 2, 2015. Owners may contact Navistar customer service at 1-331-332-1590. Navistar's number for this recall is 14516.

Navistar, Inc. · up to 18,798 vehicles across all model years covered

SERVICE BRAKES

14V064000 · February 20, 2014

The defect
Navistar Inc., is recalling certain model year 2012-2013 International Lonestar, Paystar, Prostar, Workstar and 9900 trucks, equipped with feature code 0504501, 0504504, or 04EWM Reduced Stopping Distance (RSD) brake linings and with or without feature code 04WCS Greased For Life front air S-cam brakes. In the affected vehicles, the brake S-cam brackets may fracture.
The risk
S-cam bracket fractures may result in an inoperative brake on the affected wheel. This will cause the vehicle to pull to one side unexpectedly during braking and/or increase the stopping distance. Either result may increase the risk of a crash.
The remedy
Navistar will notify owners, and dealers will replace the S-cam brake assemblies with a brake assembly with cast spiders and S-cam tube bracket assemblies with reinforced gussets, free of charge. The recall began on March 27, 2014. Owners may contact Navistar at 1-331-332-1590. Navistar's number for this recall 14501. Note: This recall is an expansion of recall 13V231.

Navistar, Inc. · up to 1,196 vehicles across all model years covered

FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY

13V581000 · November 20, 2013

The defect
Navistar, Inc. is recalling certain model year 2013-2014 International ProStar sleeper cab vehicles manufactured December 12, 2012, through August 8, 2013 and equipped with feature code 16XSA, 16XSB, 16XSC or 16XSD chassis skirts. In the affected vehicles, the rear chassis skirt upper horizontal support S-bracket may rub the fuel tank causing a hole in the tank.
The risk
A hole in the tank would allow fuel to leak onto the roadway causing dangerous driving conditions, which could result in a vehicle crash, property damage, personal injury, or death.
The remedy
Navistar will notify owners, and dealers will reinstall the chassis skirt with proper clearance, free of charge. If necessary, the fuel tank will be replaced. The recall began on March 31, 2014. Owners may contact Navistar at 1-800-448-7825. Navistar's recall number is 13517.

Navistar, Inc. · up to 2,622 vehicles across all model years covered

TRAILER HITCHES:FIFTH WHEEL ASSEMBLY

13V439000 · September 18, 2013

The defect
Navistar, Inc. is recalling certain model year 2008-2013 International LoneStar, ProStar, and TranStar trucks manufactured February 20, 2008, through July 29, 2013 and equipped with an electronic fifth wheel jaw release system (feature code 0595BAW or 0595BAY). Due to an assembly error, the air lines at the isolation/vent valve may not be oriented correctly.
The risk
Because of the improper orientation, in the event of an air leakage at the isolation/vent valve, the 5th wheel jaw may release, unexpectedly releasing the trailer from the tractor, increasing the risk of a vehicle crash.
The remedy
Navistar will notify owners, and dealers will inspect the air line routing. If necessary, the air line routing will be corrected free of charge. The recall began on October 10, 2013. Owners may contact Navistar at 1-331-332-1590. Navistar's recall number is 13514.

Navistar, Inc. · up to 16,107 vehicles across all model years covered

SERVICE BRAKES

13V231000 · June 4, 2013

The defect
Navistar is recalling certain model year 2012-2013 International brand ProStar and TranStar commercial trucks, manufactured from August 01, 2011, through July 10, 2012, and equipped with front brake linings listed as feature codes 0504501, 0504504, or 04EWM. The brake S-Cam tube bracket assemblies on the steer axles may fracture.
The risk
Brake assembly fractures may result in an inoperative brake on the affected wheel. This will cause the vehicle to pull to one side unexpectedly during breaking and/or increase the stopping distance. Either result may increase the risk of a vehicle crash.
The remedy
Navistar has already notified all affected owners about the defect during the course of the 2012 campaign that did not launch due to parts delays. The remedy began on September 12, 2013. Dealers will replace the S-Cam tube bracket assemblies, free of charge. Owners may contact Navistar at 1-800-448-7825. Navistar's number for this recall is 12530. This recall supersedes recall 12V-546.

Navistar, Inc. · up to 7,756 vehicles across all model years covered

VISIBILITY

13V146000 · April 17, 2013

The defect
Navistar is recalling certain model year 2011-2012 International Lonestar, model year 2012-2013 International Terrastar and model year 2011-2013 International DuraStar, ProStar, TranStar, and WorkStar commercial trucks manufactured from June 1, 2010, through March 7, 2012 and equipped with day cab codes 16CAB, 16030, or 16196 and feature codes 16WCE, 16WCR, 16XWD, 16XWE, 16XWV, 16XXB, 16XXD, 16XXE, 16XXG, or 16XYN sun shades. The sun shade may not be properly secured to the cab roof panel which may result in partial or full separation of the sun shade from the roof panel.
The risk
If the sun shade separates from the cab roof during vehicle operation, the sudden release of the sun shade could distract the driver increasing the risk of a crash.
The remedy
Navistar will notify owners, and dealers will inspect and strengthen the sun shade mounting, free of charge. The safety recall began on September 10, 2013. Owners may contact Navistar at 1-800-448-7825. Navistar's campaign number is 13505.

Navistar, Inc. · up to 14,720 vehicles across all model years covered

WHEELS

13V101000 · March 20, 2013

The defect
Navistar is recalling certain model year 2013 International ProStar commercial trucks, manufactured from January 24, 2012, through January 2, 2013, with feature codes 29AEB and 29AEC (Preset Plus hubs). The axle bearing retaining nut lock snap ring may have not been installed or may have been installed incorrectly which may result in the retainer nut working loose and possibly separating the wheel hub from the axle.
The risk
Separation of a wheel hub from an axle may increase the risk of a crash.
The remedy
Navistar will notify owners, and dealers will inspect and replace any missing axle bearing retainer nut lock snap rings, free of charge. The safety recall began on April 24, 2013. Owners may contact Navistar at 1-800-448-7825.

Navistar, Inc. · up to 1,646 vehicles across all model years covered

SERVICE BRAKES

12V546000 · November 21, 2012

The defect
Navistar is recalling certain model year 2012-2013 International brand ProStar and TranStar commercial trucks, manufactured from August 01, 2011, through June 12, 2012, and equipped with front brake linings listed as feature codes 0504501 or 0504504. The brake S-Cam tube bracket assemblies on the steer axles may fracture.
The risk
Brake assembly fractures may result in an inoperative brake on the affected wheel. This will cause the vehicle to pull to one side unexpectedly during breaking and/or increase the stopping distance. Either result may increase the risk of a vehicle crash.
The remedy
Navistar will notify owners, and dealers will replace S-Cam tube bracket assemblies free of charge. The safety recall is expected to begin by August 23, 2013. Owners may contact Navistar at 1-800-448-7825.

Navistar, Inc. · up to 4,747 vehicles across all model years covered

EQUIPMENT

12V508000 · October 18, 2012

The defect
Navistar is recalling certain model year 2013 International ProStar commercial trucks, manufactured from May 14, 2012, through August 14, 2012, and equipped with tow hook feature code 01570. The tow hooks may not have been heat treated to specification resulting in reduced strength.
The risk
Improperly heat treated tow hooks may unexpectedly break during vehicle recovery, resulting in the towed vehicle separating from the towing vehicle while in traffic, increasing the risk of a crash without warning with accompanying vehicle damage, injuries or deaths.
The remedy
Navistar will notify owners, and dealers will replace the suspect tow hooks, free of change. The safety recall ibegan on December 18, 2012. Owners may contact Navistar at 1-800-448-7825.

Navistar, Inc. · up to 279 vehicles across all model years covered

STEERING

12V507000 · October 17, 2012

The defect
Navistar is recalling certain model year 2013 International brand LoneStar, ProStar, and WorkStar commercial trucks, manufactured from April 22, 2012, through October 29, 2012, and equipped with steering wheel feature codes 05CAW, 05CAX, 05CAZ, 05CBA, or 05WBD. The steering wheel may not have been completely welded to its mounting hub.
The risk
A steering wheel with an incomplete weld may separate from the steering wheel mounting hub, leading to a loss of vehicle control and increasing the risk of a crash.
The remedy
Navistar will notify owners, and dealers will inspect and replace affected steering wheels, free of charge. The safety recall began on November 21, 2012. Owners may contact Navistar at 1-800-448-7825.

Navistar, Inc. · up to 10,046 vehicles across all model years covered

PARKING BRAKE:DRIVELINE:AIR:CHAMBER

12V465000 · September 20, 2012

The defect
Navistar is recalling certain model year 2013 International 8600, 2012 and 2013 Durastar, 2011-2013 ProStar, and 2012 WorkStar trucks, manufactured from November 23, 2010, through April 02, 2012, and equipped with piston spring brake feature code 04EVP. The piston bore area of the parking brake chamber may have an air leak could result in the parking brake not fully releasing.
The risk
If the parking brake does not fully release, the service brakes may lock up without warning, increasing the risk of a crash.
The remedy
Navistar will notify owners, and dealers will replace the spring brake chamber free of charge. The safety recall began on November 6, 2012. Owners may contact Navistar at 1-331-332-1590.

NAVISTAR, INC · up to 559 vehicles across all model years covered

SERVICE BRAKES, AIR:DISC

12V403000 · August 14, 2012

The defect
Navistar is recalling certain model year 2011-2013 International vehicles manufactured from November 2, 2010 through May 25, 2012, equipped with Bendix air disc brakes. Bolts that fasten the air disc brake caliper to the caliper mounting plate may not have been tightended to their specified torque. This may cause the mouting bolts to become loose and possibly allow the air disc brake caliper to separate from the caliper mounting plate, resulting in an unexpected pull condition during braking application or an unexpected increase in stopping distance.
The risk
An unexpected pull condition during braking application or an unexpected increase in stopping distance, increases the risk of a crash, leading to property damage, personal injury, or death.
The remedy
Navistar will notify owners, and dealers will replace any missing caliper mounting bolts and tighten caliper mounting bolts, free of charge. The safety recall began on October 30, 2012. Owners may contact Navistar at 1-331-332-1590.

NAVISTAR, INC · up to 956 vehicles across all model years covered

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

12V196000 · May 2, 2012

The defect
NAVISTAR IS RECALLING CERTAIN MODEL YEAR 2010 THROUGH 2013 PAYSTAR, WORKSTAR, TRANSTAR, AND PROSTAR, AND MODEL YEAR 2012 AND 2013 LONESTAR COMMERCIAL TRUCKS MANUFACTURED FROM JUNE 1, 2009, THROUGH APRIL 4, 2012, EQUIPPED WITH A MAXXFORCE 11 OR 13 ENGINE (FEATURE CODE 12UXJ OR 12UXH) AND WITH BOSCH ALTERNATOR FEATURE CODES 08GGN, 08GGR, 08GHG, OR 08GHH. THE ALTERNATOR CABLE MAY RUB ON THE HIGH PRESSURE POWER STEERING HOSE, POSSIBLY CHAFING ITS INSULATION AND CAUSING AN ELECTRICAL SHORT.
The risk
AN ELECTRICAL SHORT MAY CAUSE A VEHICLE FIRE POSSIBLY RESULTING IN PROPERTY DAMAGE, PERSONAL INJURY, OR DEATH.
The remedy
NAVISTAR WILL INSTALL A STANDOFF BRACKET AND IMPROVE HARNESS ROUTING TO BETTER ROUTE THE ALTERNATOR WIRES AWAY FROM THE POWER STEERING HOSE. THE SAFETY RECALL BEGAN ON JULY 16, 2012. OWNERS MAY CONTACT NAVISTAR AT 1-800-448-7825.

NAVISTAR, INC · up to 19,264 vehicles across all model years covered

SERVICE BRAKES, AIR:SUPPLY:CHECK VALVE

12V052000 · February 13, 2012

The defect
NAVISTAR IS RECALLING CERTAIN MODEL YEAR 2012-2013 IC BUS CE-C, HC, AND INTERNATIONAL 9400 AND CERTAIN MODEL YEAR 2011 THROUGH 2013 INTERNATIONAL DURASTAR, PAYSTAR, WORKSTAR, TRANSTAR, LONESTAR, PROSTAR, 9200, AND 9800, AND CERTAIN MODEL YEAR 2013 INTERNATIONAL 9900, VEHICLES, MANUFACTURED FROM DECEMBER 2, 2010, THROUGH JANUARY 26, 2012, AND EQUIPPED WITH BENDIX ATR-6 TRACTION RELAY VALVES. IN EXTREMELY COLD CONDITIONS, THESE BENDIX RELAY VALVES MAY POTENTIALLY DEVELOP INTERNAL LEAKAGE. INTERNAL LEAKAGE CAN LEAD TO AIR PRESSURE BEING DELIVERED TO AFFECTED PRIMARY OR SECONDARY BRAKES CAUSING CONTINUOUS BRAKE APPLICATION.
The risk
UNEXPECTED CONTINUOUS BRAKE APPLICATION CAN CAUSE THE BRAKES TO OVERHEAT AND LEAD TO A FIRE. UNEXPECTED CONTINUOUS BRAKE APPLICATION CAN CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH. ALSO, THE BRAKES MAY BE APPLIED WITHOUT ILLUMINATING THE BRAKE LIGHTS, FAILING TO GIVE PROPER WARNING TO OTHER DRIVERS.
The remedy
NAVISTAR WILL NOTIFY OWNERS, AND DEALERS WILL PROVIDE A TEMPORARY REPAIR UNTIL BENDIX DEVELOPS A PERMANENT REMEDY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 10, 2012. OWNERS MAY CONTACT NAVISTAR AT 1-800-448-7825.

NAVISTAR, INC · up to 17,867 vehicles across all model years covered

Defect investigations (4)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Accelerator Pedal Fails to Return

PE15013

Closed preliminary evaluation · opened April 17, 2015 · closed December 4, 2015 · led to recall 15V776000

the fuel system, vehicle speed control

The Office of Defects Investigations (ODI) opened Preliminary Evaluation (PE15-013) on 2012-2013 model year (MY) Navistar Prostar vehicles for throttle pedals failing to return to the idle position after being depressed.EWR field reports supplied by Navistar describe the non-returning throttle pedals as preventing the engine brake from activating and elevated engine speed making it difficult to stop the vehicle.ODI contacted complainants who alleged the accelerator pedal didn?t return to the idle position.Some drivers indicated they were annoyed, while others stated that at idle they were able to keep the vehicle stopped but need to apply more pressure to the brake pedal.Some consumers indicated that the engine speed was so high with a manual transmission that the engine-brake would not work, while other stated they were able to pull the accelerator pedal back from underneath with their foot and bring the engine speed back to normal.In Navistar?s response to an ODI information request letter, they made ODI aware of 24 consumer complaints concerning non-returning pedals, mostly on manual transmission vehicles.There were no crashes, property damage, injuries or fatalities reported.Navistar identified 1,233 warranty clams related to all accelerator pedal issues, with 70.3% of these claims were on manual transmission vehicles.Navistar informed ODI that they became aware of an unauthorized part change to the throttle control unit assembly (manufactured by Williams Controls) from April 2012 to March 2013.This unauthorized change was corrected and all vehicles were being retrofitted with the new/original designed part.The design of the subject vehicle throttle pedal is a solid-state rotary position sensor device, which transfers voltage based on shaft rotation in either direction from a reference angle.Shaft rotation is obtained by the driver stepping on the accelerator pedal or allowing the pedal to return back to closed throttle (CT) position.Navistar has described how the throttle does not return completely to the CT position due to stack up tolerance issues and backlash in the pinion/lever arm gear set.The accelerator pedal sensor stator can move slightly on the mounting bracket if the accelerator pedal is pushed with extra force.On two separate occasions an ODI investigator drove several of the subject vehicles.The vehicles that had a high idle with automatic transmissions were reasonable to stop even at the elevated engine speeds.Due to the architecture of an automatic transmission, the engine speeds never got high enough to demonstrate a safety related defect while being driven by the ODI investigator.However, the manual transmission vehicles showed a propensity to increase engine speeds in excess of 2,300 RPM?s while the vehicle was at rest.This condition occurs when the clutch is depressed the engine can rise to the elevated governed RPM, resulting in difficulty selecting gears while shifting.In the condition of a loaded vehicle going down a long grade, the inability to down shift could cause difficulty in maintaining or reducing vehicle speed with just the service brakes.Navistar recognizes the pedal issue as a safety related defect and is preforming Safety Recall 15V-776.The recall will only address vehicles with the manual transmission.ODI believes the manual transmission population exhibits a failure mechanism that represents a safety defect and the automatic supplied transmissions vehicles are drivable without similar consequence.The remedy involves recalibration of the engine Electronic Control Module (ECM) to eliminate the high idle condition caused by pedal housing tooling chan

Headlight failures/fires

PE14029

Closed preliminary evaluation · opened September 11, 2014 · closed February 27, 2015

the exterior lighting

This investigation was opened based on a consumer complaint alleging a headlight fire on a MY 2013 International Prostar.A fire cause and origin report accompanied the complaint and placed the origin at the headlight assembly but did not confirm the first material ignited.The complainant reported two injuries due to smoke inhalation by the driver and passenger as well as a broken ankle suffered by the passenger when they jumped out of the vehicle.During the investigation, ODI collected and reviewed subject and peer vehicle information related to the alleged defect.ODI selected model year 2012 and 2014 Navistar Prostar vehicles as peer vehicles.ODI sent an Information Request letter to Navistar in order to collect production, complaint, warranty, part sales, and design information.Navistar provided all requested information.A thorough review of available data revealed the only known complaint and injury event was the single complaint submitted to NHTSA.Navistar reported having received 250 warranty claims relative to the alleged defect on the subject vehicle.A detailed review of these claims indicated that single headlights failed sporadically over the life of the truck.No incidents were found to include simultaneous failure of both the left and right headlights.ODI also analyzed data for 39,687 peer MY 2012 and 2014 Prostar vehicles.Navistar used the same search criteria on the peer vehicles as the subject vehicles and identified 439 warranty claims. Again, no fires, injuries or simultaneous failures were identified.No design changes were reported for the headlights on subject vehicles.However, Navistar reported three design changes for the 2014 peer vehicles.One of the changes was to offer LED headlights.Another involved a changed in the headlight assembly supplier as a cost savings initiative, and the third was in response to warranty claims.All designs are interchangeable with the subject vehicles.Change 91885Z was put into vehicle production on November 4, 2013 and improved the headlight connections.The majority of warranty claims received reported the headlight failed as a result of the connection melting.This change was implemented to correct this issue.ODI surveyed five fleets and all reported they did not have repeat headlight failures with the new harness connectors.Navistar assessed the alleged fire reported to ODI.While the fire did originate in the headlight assembly area,Navistar does not believe it was due to the headlight harness or connections.Navistar believes it originated in the marker/turn signal harness or connection, which is also located in the headlight assembly.Pictures in the cause and origin report clearly show the headlight harness intact, which wouldn't be the case if it was the initial material ignited.This correlates with the driver's statement that the headlights weren't on at the time of failure as there would be no current in the headlight harness if the headlights were not illuminated.ODI does not dispute Navistar's assessment of the alleged defect and did not identify a trend of headlight failures or fires.There is redundancy when a single light fails and it is easily identified and remedied.Additionally, the Prostar features software to alert the driver when a headlight goes out and if properly equipped with satellite communication can simultaneously alert fleet management.This investigation is closed as further use of agency resources does not appear warranted.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists.The agency reserves the right to take further action if warra

Brake S-Cam Tube Bracket Failure

EQ13002

Closed equipment query · opened May 28, 2013 · closed June 18, 2013

the brakes

BACKGROUNDIn a letter dated January 15, 2012, Navistar, Inc. (Navistar) notified the NHTSA that it had decided a defect exists in certain Model Year 2012 and 2013 International brand ProStar and TranStar commercial trucks, manufactured from August 1, 2011 through June 12, 2012, and equipped with brake S-Cam tube bracket assemblies.The brake S-Cam tube bracket assembly on the steering axle may exhibit fractures between the wing bracket and the tube steel when mounted.According to Navistars filing, fractures between the wing bracket and the tube steel may result in an inoperative brake on the affected wheel end resulting in an unexpected pull condition during braking application or an unexpected increase in stopping distance.Either result may increase the risk of a vehicle crash.NHTSA assigned recall number 12V-546 to this matter.On May 28, 2013, the Recall Management Division (RMD) opened this Equipment Query Investigation in order to write to the company that supplied Navistar with these brake S-cam tube bracket assemblies, to notify the supplier of this defect, and to ensure thorough safety recalls are conducted where appropriate.An Information Request (IR) letter was sent to Meritor, Inc. (Meritor) on May 31, 2013 requesting: a list of original equipment vehicle manufacturers and after-market customers that purchased the affected brakes; the name, address and phone number of a contact for each customer; the quantity sold; the dates shipped; and, a defect report.MERITOR RESPONSEIn a letter dated June 13, 2013, Meritor responded to the IR letter and reported that based on its review of the data and information on the brake S-cam tube bracket assemblies, it did not believe these brake assemblies contain a safety related defect.Meritor investigated returned components and determined that fractures in the brake S-Cam tube bracket assemblies resulted from vehicle front-end system vibration; and, there were no defects in the design, material or manufacture of the returned components.Accordingly, Meritor stated that it will not file a defect report or conduct a recall of any equipment.However, as requested by RMD, Meritor provided a purchaser list identifying Navistar as the only purchaser of these brake S-Cam tube bracket assemblies. RECALL MANAGEMENT DIVISION ACTION All vehicle and replacement equipment manufacturers have been identified and have either filed a recall report and are conducting a recall, or have provided a response explaining why they do not believe the products they manufactured are defective.Accordingly, this equipment query is closed.

Leaking MGM brake chambers

EQ12011

Closed equipment query · opened December 4, 2012 · closed July 12, 2013 · led to recall 13E012000

the parking brake

The summary for this investigation is provided in a separate attachment to this resume.This equipment query is closed.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 8.

ENGINE 4 50%
ELECTRICAL SYSTEM 2 25%
VEHICLE SPEED CONTROL 2 25%
ENGINE AND ENGINE COOLING 1 13%
EXTERIOR LIGHTING 1 13%
FUEL SYSTEM, DIESEL 1 13%
FUEL/PROPULSION SYSTEM 1 13%
STRUCTURE 1 13%
SUSPENSION 1 13%
WHEELS 1 13%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2014 at 2.

2013 2014 2019
2013 to 2019

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

2 injured · fire · 157,250 miles

TL* THE CONTACT OWNS A 2013 INTERNATIONAL PROSTAR. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE DRIVER'S SIDE HEADLIGHT FAILED. UPON INSPECTION, IT WAS FOUND THAT THERE WAS A WIRING ISSUE. LATER, THE ENGINE COMPARTMENT BECAME ENGULFED IN FLAMES WHILE THE CONTACT WAS ASLEEP IN THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED AND DETERMINED THAT THE FIRE ORIGINATED AT THE DRIVER'S SIDE HEADLIGHT. THE PASSENGER SUSTAINED A BROKEN ANKLE FROM JUMPING OUT OF THE VEHICLE AND BOTH THE CONTACT AND PASSENGER SUFFERED FROM SMOKE INHALATION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 115,097. THE VIN WAS UNAVAILABLE.

NHTSA complaint 10564939. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

2 injured · fire

TL* THE CONTACT OWNS A 2013 INTERNATIONAL PROSTAR. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE ENGINE COMPARTMENT SUDDENLY BURST INTO FLAMES. THE CONTACT PERSONALLY EXTINGUISHED THE FLAMES. THE FIRE AND POLICE DEPARTMENTS WERE SUMMONED. THE CONTACT AND PASSENGER SUFFERED FROM SMOKE INHALATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.

NHTSA complaint 10564940. Filed by an owner and not verified by NHTSA or by us.

ENGINE
LOS INJECTORES TIENEN PROBLEMAS Y EL CAMION TIENE MENOS DE 75K MILLAS , SE PIENZA QUE HAY UN DESGASTE EN EL ARBOL DE LEBA PRODUCTO A AL PROBLEMA DEL INJECTOR , QUE CUESTA EL ORIGINAL 850.00 SEGUN EL DEALER

NHTSA complaint 11195528. Filed by an owner and not verified by NHTSA or by us.

ENGINE

5,502,774 miles

MY DRIVER WAS HEADING UP THE 93/95 RENO WHEN THE FRONT SEAL BROKE ON THE NAVISTAR MAXXFORCE ENGINE. MY TRACTOR RELEASED ALL OF THE OIL ONTO THE HIGHWAY. WHICH CAUSES ENGINE TO SHUT DOWN. I WAS TOLD BY THE TECH THAT THIS PROBLEM IS VERY COMMON WITH THIS PARTICULAR ENGINE I'VE ALREADY REPLACED TWO TWO FRONT SEALS WITH MY OTHER TRACTORS WHICH ARE 2013 PROSTAR MAXXFORCE ENG

NHTSA complaint 11154866. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

465,000 miles

WHILE IN MOTION THE ALUMINUN HANGARS ON MUD FLAP SPLASH GUARD ASSEMBLY BROKE OFF AT HANGAR SECURMENT AREA WEAKENED IN FRONT OF DUAL TIRES FAILED AT 465;000 MILES BOTH BRAKETS FAILED LEFT AND RIGHT AND FELL OFF ON TO ROAD, HANGAR, MUDFLAP ASSEMBLY DUE TO POOR TENSILE DESIGN OF ALUMINUM SERATED.. I REPLACED AT $500.00 BOTH HANGR AND MUD FLAP COST TO ME NOTIFIED NAVIISTAR INYTERTNATIONAL AND CREATED A CASE FILE THERE 3775108 LAST MAY. SUBSEQUENTLY, LAST WEEK 7.18.2017, THE HOOGD GRILLE CLIPS FAILED ON BUMPY RAODS AND THE GRILLE ASSEMBLYFLEW OFF. THERE ARE 4 BOLTS ON ON THE BOTTOME OF THE GRILLE SECUREING THE GRILL TO THE BODY. CLIPS AT THE TOP HOLD THE GRILL IN BUT FAILED OVER BUMPY ROADS AND

NHTSA complaint 11010344, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

53,000 miles

TL* THE CONTACT OWNS A 2013 INTERNATIONAL PROSTAR. WHILE DRIVING VARIOUS SPEEDS AND APPROACHING A STOP, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RETURNED TO NORMAL AFTER IT WAS RESTARTED. THE FAILURE RECURRED ON VARIOUS OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.

NHTSA complaint 10956714. Filed by an owner and not verified by NHTSA or by us.

ENGINE

301,272 miles

TL* THE CONTACT OWNS A 2013 INTERNATIONAL PROSTAR. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE REVVED WITHOUT WARNING. WHEN THE DRIVER ATTEMPTED TO TURN THE IGNITION OFF, THE VEHICLE FAILED AND THE ENGINE STALLED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TURBO SEAL FAILED AND PUMPED OIL INTO THE ENGINE, WHICH CAUSED THE ENGINE TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 301,272.

NHTSA complaint 10824156. Filed by an owner and not verified by NHTSA or by us.

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If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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