2015 Ford C-MAX Energi

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

Closed recall query · opened December 19, 2019 · closed February 7, 2022 · led to recall 20V177000

the latches, locks and linkages, the body structure

In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD

Closed preliminary evaluation · opened January 16, 2016 · closed October 29, 2016 · led to recall 16V643000

the latches, locks and linkages

In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has received 464 unique reports related to the alleged problem, with over 200 claiming that the door(s) opened inadvertently while the vehicle was in motion.One consumer alleged an injury that occurred while driving when a door inadvertently opened and then closed on a child's arm.Another alleged that a door that inadvertently opened struck a parked vehicle.In response to ODI's information request, Ford Motor Company (Ford) provided 500 unique reports related to the alleged problem on the subject vehicles.Ford reported no injury or accident claims.Ford also submitted 1,513 warranty claims related to door latch failures.Many customers indicated that the affected door could not be latched at all and some of them decided to restrain the door by other means in order to operate the vehicle.Some customers also reported door latch failures occurring on multiple doors and at different times.Additionally, Ford stated that MY 2014-2015 Ford Focus, 2013-2015 Ford Escape, 2013-2015 Ford C-Max, 2014-2016 Ford Transit Connect, 2015 Ford Mustang, and 2015 Lincoln MKC, all use the same door latch as the 2012-2013 Ford Focus.On September 6, 2016, Ford notified ODI that it would conduct a safety recall (16V-643) to remedy the door latches in the MY 2012-2015 Ford Focus and other Ford models mentioned above (total of approximately 2 million vehicles).According to Ford, a component within the door latch may break preventing the door from latching.Ford dealers will replace all four door latches in the recalled vehicles with a new more robust latch design that is currently in production.The recall action initiated by the manufacturer appears to address the safety risks.Accordingly, this investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.

crash · towed · 6,000 miles

1. REAR WINDOWS OPEN 6 TO 8 INCHES UPON RETURNING TO CAR FROM STORE- HAPPENED 4 TIMES. (SITTING IN PARKING LOTS) 2. CAR ON OVERNIGHT IN GARAGE. GARAGE HAS THE GAS FURNACE AND HEATER 3. DOES NOT STEER WHEN YOU WANT IT TO./ JUST TAKES OFF ON ITS OWN/ CAUSED WRECK. SLOW LEFT TURN. WENT ALL BY ITSELF INTO THE SIDEWALK. 4. DOES NOT TURN OFF OR ON WHEN TOLD TO DO SO/ MOVES AFTER PARKED, EVEN IF FULLY BELTED IN 5. THE SYNC DOES NOT WORK AND NAVIGATION GOT ME LOST TWICE IN LA 6. HUMMING NOISES AND VIBRATION BELOW MY FEET AT SPEED (65 TO 70)

NHTSA complaint 10836817. Filed by an owner and not verified by NHTSA or by us.

crash · towed · 8,200 miles

ABOUT A MONTH AGO IN APRIL 2016, I PULLED INTO MY DRIVEWAY AND UPON PRESSING THE BRAKE PEDAL THE CAR SURGED AHEAD AND STRUCK MY GARAGE DOOR, DAMAGING IT. IN THIS INSTANCE I MOVED THE SHIFT LEVER INTO REVERSE TO STOP THE CAR. ON MAY17, 2016 AFTER PICKING UP MY GRANDSON FROM HIS SCHOOL, I EXPERIENCED A SUDDEN UNEXPLAINED ACCELERATION WITH NO DEPRESSION OF THE GAS PEDAL, AND DESPITE DEPRESSING THE BRAKE PEDAL AS HARD AS I COULD, WOULD NOT STOP UNTIL I HIT AND SEVERELY DAMAGED MY CAR AND 2 OTHER CARS, THEN WAS ONLY ABLE TO STOP THE CAR BY MOVING THE SHIFT LEVER INTO PARK. THIS WAS THE 2ND TIME I EXPERIENCED THIS PROBLEM, AND I AM VERY CONCERNED THIS CAN HAPPEN YET AGAIN AND CAUSE EVEN MORE …

NHTSA complaint 10865727, quoted in part. Filed by an owner and not verified by NHTSA or by us.

towed · 90,000 miles

The contact owned a 2015 Ford C-Max Energi. The contact stated upon parking and turning off the vehicle by a river, the vehicle later rolled away into the river. The vehicle was unoccupied. The contact was able to extract the vehicle out of the river with the assistance of professionals. The vehicle was towed to a tow lot where the vehicle was deemed a total loss. The dealer was notified of the failure but provided no assistance. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) which she associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

NHTSA complaint 11474531. Filed by an owner and not verified by NHTSA or by us.

49,000 miles

The contact owns a 2015 Ford C-Max Energi. The contact stated that while reversing at an undisclosed speed, the rearview camera was inoperative, and the image was intermittently upside down. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The vehicle was taken back to the dealer where it was diagnosed and determined that a software update was needed. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer to be diagnosed, and the contact was informed that another unknown software update was needed. The vehicle was repaired; …

NHTSA complaint 11751168, quoted in part. Filed by an owner and not verified by NHTSA or by us.

115,000 miles

The contact owns a 2015 Ford C-Max Energi. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the image appeared upside down. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 115,000.

NHTSA complaint 11733422. Filed by an owner and not verified by NHTSA or by us.

The contact owns a 2015 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint 11714148. Filed by an owner and not verified by NHTSA or by us.

The contact owns a 2015 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact called the local dealer and the manufacturer for an ETA on parts availability and was informed that a date was not available. The contact was informed that another letter would be sent from the manufacturer whenever the part was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

NHTSA complaint 11713998. Filed by an owner and not verified by NHTSA or by us.

The contact owns a 2015 Ford C-MAX Energi. The contact stated that while reversing, the rear-view camera displayed a black screen. The contact stated that occasionally the rear-view camera displayed images of previous displays. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not available. The contact was an elderly person who needed the use of the rear-view camera display and needed the vehicle to be repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA complaint 11711546. Filed by an owner and not verified by NHTSA or by us.