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Jeep · NHTSA safety record

2020 Jeep Gladiator

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 483 safety complaints about the 2020 Jeep Gladiator with the US government. Of those, 11 describe a crash, 7 mention a fire, 6 people were injured and no death is recorded. 7 recall campaigns are open against it.

The most complained-about system is the electrical system, named in 183 complaints, 38% of the total. The typical failure was reported at 3,000 miles, the median across the 212 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers June 2019 to September 2026 · How this is counted

What is on file

483 complaints on file

483

Complaints

11

Describe a crash

7

Mention fire

6

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year. A further 1 defect investigation is open and unresolved.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 183 · 38%
STEERING 181 · 37%
POWER TRAIN 54 · 11%
ENGINE 45 · 9%
UNKNOWN OR OTHER 33 · 7%
SUSPENSION 32 · 7%
VISIBILITY/WIPER 23 · 5%
SERVICE BRAKES 17 · 4%
EXTERIOR LIGHTING 11 · 2%
STRUCTURE 11 · 2%
VEHICLE SPEED CONTROL 11 · 2%
FUEL/PROPULSION SYSTEM 9 · 2%
0 77 154

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 483.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 127.

136 102 68 34
19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2019 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2020 Jeep GLADIATOR, and it is a separate question from what owners report going wrong later.

Test PU/CC 4WD
Overall Not rated
Frontal crash
Frontal, driver
Frontal, passenger
Side crash Not rated
Side barrier Not rated
Side pole Not rated
Rollover
Chance of rollover 26.7%
Stability control standard Forward collision warning standard Lane departure warning standard

A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

7 on file

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

24V652000 · September 5, 2024

The defect
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
The risk
An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
The remedy
Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed between October 3, 2024, and January 23, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.

Chrysler (FCA US, LLC) · up to 32,863 vehicles across all model years covered

POWER TRAIN:CLUTCH ASSEMBLY

23V116000 · February 23, 2023

The defect
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
The risk
Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
The remedy
Dealers will replace the clutch assembly and update the software, free of charge. Owner notification letters were mailed from November 16, 2023 through July 25, 2024. Owners may contact (FCA US, LLC) customer service at 1-800-853-1403. FCA US LLC's number for this recall is 19A. This recall expands and replaces previous recall 21V-028. Vehicles previously repaired under recall 21V-028 will need to have the new remedy completed.

Chrysler (FCA US, LLC) · up to 69,201 vehicles across all model years covered

POWER TRAIN:CLUTCH ASSEMBLY

21V028000 · January 28, 2021

The defect
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
The risk
Overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
The remedy
FCA US LLC will notify owners, and dealers will add software to reduce engine torque capability when clutch assembly temperatures rise to a level that may damage the inner pressure plate, free of charge." FCA has ordered a stop sale for the affected vehicles as of February 25, 2021. Owner notification letters were mailed on March 4, 2021.

Chrysler (FCA US, LLC) · up to 42,887 vehicles across all model years covered

SEAT BELTS

20V580000 · September 24, 2020

The defect
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and Ram 2500, 2019-2020 Ram 1500 and 2020 Jeep Gladiator vehicles. In the event of a crash, a front seat belt retractor may not properly slow the occupant's forward movement after locking.
The risk
In the event of a crash, if the front seat belts fail to lock, there is an increased risk of injury.
The remedy
Chrysler will notify owners, and dealers will replace the front seat belt retractors, free of charge. The recall began November 12, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W67.

Chrysler (FCA US LLC) · up to 2,114 vehicles across all model years covered

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

20V191000 · September 10, 2020

The defect
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The risk
The lingering rearview image can distract the driver, increasing the risk of a crash.
The remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Chrysler (FCA US LLC) · up to 319,610 vehicles across all model years covered · fixed by software update

POWER TRAIN:CLUTCH ASSEMBLY

20V124000 · March 3, 2020

The defect
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
The risk
The overheated clutch components may increase the risk of a fire. Additionally, damage to other nearby components can result in debris falling onto the road or a loss of drive, increasing the risk of a crash.
The remedy
Chrysler will notify owners, and dealers will reroute a wire harness and inspect the clutch system, and replace components as needed. The recall began April 30, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W12.

Chrysler (FCA US LLC) · up to 33,237 vehicles across all model years covered

POWER TRAIN:DRIVELINE:DRIVESHAFT

19V636000 · August 29, 2019

The defect
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator vehicles. The rear driveshafts may have been incorrectly assembled without grease in the monoblock joint.
The risk
A joint without grease may overheat and seize, possibly causing the driveshaft to fracture, resulting in a sudden loss of drive power. If the driveshaft completely separates from the vehicle it may become a road hazard. Either of these scenarios can increase the risk of a crash.
The remedy
FCA US will notify owners, and dealers will replace the driveshaft, free of charge. The recall began October 10, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US number for this recall is V95.

Chrysler (FCA US LLC) · up to 3,733 vehicles across all model years covered

Defect investigations

1 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Instrument Panel Cluster (IPC) Failure

PE25014

Still open preliminary evaluation · opened October 23, 2025

the electrical system

The Office of Defects Investigations (ODI) is opening a Preliminary Evaluation on 2020 Model Year Jeep Gladiators and Wranglers involving a malfunctioning Instrument Panel Clusters (IPC) resulting in the loss of important vehicle metrics and other status information.  ODI has received 89 Vehicle Owner Questionnaires (VOQs) alleging a complete or partial loss of the IPC display while driving.  The subject vehicles' IPC display includes the speedometer, fuel gauge, engine temperature, turn signal indicators, warning light, and other gauges that are normally illuminated while the vehicle is in operation.  Loss of the fuel gauge while driving may lead to an inability to determine the fuel level and result in a loss of motive power, and the loss of other safety-related information may impede a driver’s ability to take action to prevent a safety risk.  Furthermore, an IPC that is suddenly not visible to the driver may divert the driver’s attention from the driving task, potentially causing a vehicle crash. ODI is opening this Preliminary Evaluation to evaluate the scope, severity and frequency of the alleged IPC malfunctions and to assess potential safety-related consequences. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS

2 injured · crash · towed · 1,200 miles

I PURCHASED THE JEEP ON 12/30/2019. IT HAD 1,200 MILES WHEN THE INCIDENT OCCURRED. THE VEHICLE WAS IN MOTION WHEN 4WD AND ABS WARNING LIGHT CAME ON TO INDICATE FAILURE. I HIT THE BRAKES AND NOTHING HAPPENED. THE VEHICLE DID NOT STOP AND CAUSED AN ACCIDENT WHEN I COULD NOT STOP AT A RED LIGHT.*DT CONSUMER IS CURRENTLY WAITING ON DIAGNOSIS AND NO REPAIRS HAVE BEEN MADE. DURING THE ACCIDENT CONSUMER HAD NECK, BACK, AND SHOULDER INJURIES. POLICE REPORT HAS BEEN FILED CASE [XXX]. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

NHTSA complaint 11316012. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

1 injured · fire

Electrical system malfunction. Gladiator is burned down completely. Copart now has it under my insurance companies instruction. Large electrical fire. I took my vehicle into the dealer because the start stop feature stopped working. I received a call at the end of the day and was notified that both my batteries where bad. They replaced both under warranty and kept it over night for testing. Received a call the fallowing late morning informing my that my vehicle was repaired and was ready to be picked up. On my way home I was stopped at a light and noticed smoke coming out around the hood. I immediately pulled over and opened the hood. The electrical wire on the passenger side below the fuse

NHTSA complaint 11465618, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SEAT BELTS

1 injured · crash · towed

I was rear ended while stopped and the seat belts didnt lock causing injury to my face from hitting the steering wheel.

NHTSA complaint 11744084. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

1 injured

While exiting the vehicle from the front passenger door, I put my left hand on the door frame to close the front door. Simultaneously, the passenger in the rear passenger side exited the vehicle and closed the door. One of my fingers got caught between the door frame and the door and severed part of my my finger off. While I understand closing the door on my hand is not Jeeps fault, the normal result of closing the door on a finger is not instant amputation! I used a stick to see if I could replicate the results, and 100% of the time the door snapped the stick when placed above the door hinge. If that had been a childs hand, it would have cut it clean off.

NHTSA complaint 11428861. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Instrument Panel Failure. The center LCD screen that displays speed, tachometer, oil temp, coolant temp, oil pressure, battery voltage, and transmission temps, fuel gauge, tire pressure readings, warning messages, and many other things just stopped working. This is obviously a safety risk and can cause an increased risk to safety and crashes, as it has been recalled on many other Jeep Gladiators and Wranglers. This screen started out working upon purchase, but would often have a digital background that would show up. The dealership it was purchased from informed us there was nothing wrong with the screen. It just stopped working and there is nothing on the display.

NHTSA complaint 11763004. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Clutch overheated and cause an immense amount of smoke during drive with no warning indication from hud. Dealer stated that clutch has gotten well passed 390°c Heat from clutch has also caused front driver caliper to lock up and damage rotors.

NHTSA complaint 11762397. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
the driver instrument cluster has failed. completely blank no fuel gauge no odometer. was told this vin is not covered under the recall even though this is the issue behind the recall.

NHTSA complaint 11760908. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
My 3.5 instrument intermittently goes out for days and will come back on and back off again. I took it to the nearest dealer but this did not sjow up on his scan but it out again. As you will see in the photo the vehicle is running but no display. Milage is a little over 69,000. Dealer informed me that many of these were recalled but not my particular vehicle. He said it would cost me $1600 to get it repaired. It appears to me the recall may need to be expanded. I also contacted the jeep website but was told my vehicle was not covered under the recall.

NHTSA complaint 11758007. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

45,000 miles

The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at various speeds, the instrument panel failed to display critical safety information as intended. No warning lights were illuminated. The vehicle was taken to a local Midas, where the battery was replaced; however, the failure persisted, and the vehicle was diagnosed and determined to need a new instrument panel. The local dealer was contacted. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

NHTSA complaint 11752435. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The instrument Custer went blank during a vacation trip, did not know how much fuel was in it. Took to dealer they tried to put in a new one and it was also faulty, been waiting 3 weeks and still no new part🤬

NHTSA complaint 11746011. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Jeep Gladiator

Model year Complaints Recalls Deaths
2025 15 1 —
2024 23 2 —
2023 56 6 —
2022 120 8 —
2021 292 8 —

Other 2020 Jeep models

Wrangler 610 Cherokee 306 Grand Cherokee 239 Compass 141 Renegade 62

Complaints on file, same model year.

Every Jeep on this site — 108 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst