CSR

Kia · NHTSA safety record

2023 Kia Sportage PHEV

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 15 safety complaints about the 2023 Kia Sportage PHEV with the US government. Of those, no death is recorded. 2 recall campaigns are open against it, covering the trailer hitch and the electrical system.

The most complained-about system is the electrical system, named in 3 complaints, 20% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers June 2023 to January 2026 · How this is counted

What is on file

15 complaints on file

15

Complaints

0

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 3 · 20%
ENGINE 3 · 20%
UNKNOWN OR OTHER 3 · 20%
VEHICLE SPEED CONTROL 3 · 20%
FORWARD COLLISION AVOIDANCE 2 · 13%
FUEL/PROPULSION SYSTEM 2 · 13%
STRUCTURE 2 · 13%
BACK OVER PREVENTION 1 · 7%
HYBRID PROPULSION SYSTEM 1 · 7%
POWER TRAIN 1 · 7%
SERVICE BRAKES, HYDRAULIC 1 · 7%
STEERING 1 · 7%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 15.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 6.

8 6 4 2
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2023 Kia Sportage PHEV. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

2 on file

TRAILER HITCHES

25V874000 · December 17, 2025

The defect
Kia America, Inc. (Kia) is recalling certain 2023-2025 Sportage Plug-In Hybrid Electric (PHEV) and 2024-2025 Sportage vehicles equipped with a 4.2" screen and a Genuine Kia tow hitch harness accessory. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
The risk
An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
The remedy
Dealers will replace the tow hitch harness control module, free of charge. Owner notification letters were mailed February 13, 2026. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC359. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning December 31, 2025.

Kia America, Inc. · up to 5,046 vehicles across all model years covered

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

23V298000 · April 26, 2023

The defect
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen.  The instrument cluster may fail to display any information when the vehicle is started.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays," and 138, "Tire Pressure Monitoring Systems."
The risk
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
The remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.

Kia America, Inc. · up to 108,936 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES, HYDRAULIC

towed · 9,000 miles

The contact owns a 2023 Kia Sportage. The contact stated that the vehicle independently lurched forward while depressing the brake pedal. There was no warning light illuminated. The failure continued intermittently, and the contact stated that while driving 27 MPH, the vehicle failed to stop upon depression of the brake pedal. The contact immediately merged into the open right lane to avoid striking another vehicle and shifted the vehicle into park(P). The contact stated that the check brake system message, an orange warning symbol, and the emergency brake light all appeared on the instrument panel. The contact initially parked the vehicle and later had the vehicle towed to the residence.

NHTSA complaint 11579486, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
1. Hybrid system failure And check engine light on . 2. Car jerk while driving and gone to limp mode and my speed was reduced to 10 mph at traffic putting my self and other in danger . 3. My vehicle is currently at the dealership getting inspected this is the second time my hybrid warning light came on and the first time they told me nothing was wrong with my vehicle. 4. All of these symptoms happened at the same time while driving.

NHTSA complaint 11708252. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
I had been driving on the freeway for about 5 minutes, and suddenly heard broken glass in my car. It was dark (around 8pm) so I looked around as I was driving and didn't see any of my visible windows broken. I then heard more glass shattering sound and realized it was my sunroof glass that had suddenly broken. The mesh cover beneath it was closed so I was not injured. When I went home and did a quick google search, several other incidents of this happening popped up. There were no warning lamps or messages or symptoms of the problem prior to failure. It has been 2 weeks of calling my local Kia as well as Kia Customer care and my car is still sitting idle with the broken glass on top.

NHTSA complaint 11696583. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL
When engaging the cruise control using the steering wheel button, the speed will set itself at 110 miles an hour, and the vehicle will in fact attempt to reach that speed and accelerate. The problem has occurred at speeds as low as 30 miles an hour and as high as 70 miles an hour, it happens intermittently pressing the cruise control button does not disengage the cruise control every time sometimes it is necessary to press the brakes for the cruise control to be shut back off.

NHTSA complaint 11680392. Filed by an owner and not verified by NHTSA or by us.

STEERING
Kia opted for Leather like material for the steering wheel cover. This material with only 14, 828 miles on the vehicle is starting to peel off causing a bad gripping scenario. The material is more like a vinyl instead of leather. I have brought the vehicle to the Dealer who is attempted a warranty submission but I believe they will maybe only replace it with the same material and it will do it again. In all my years of driving I have never seen a wheel cover peel like this material is doing. It has been slowly failing over time and not all at once.

NHTSA complaint 11676103. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
PHEV vehicle: charging interrupted in the middle of the night. When attempting to reconnect the charger, a "Charging unsuccessful" message was given. A warning with "Check Hybrid System" appeared, as well as the check engine light. I cannot charge the car anymore and had to leave it at the dealership.

NHTSA complaint 11653278. Filed by an owner and not verified by NHTSA or by us.

ENGINE
When driving, I get random flashing lights on the Dashboard with a Warning indicator: ”Check Hybrid system. Stop safely”. It happened at least on 7 occasions while driving at high speed on a highway and while stopped at a traffic light. When the issue happens, the car triggers aggressive Warning sounds forcing me to stop on the side of the road, placing the car into Park and having to turn the vehicle off. On every occasion, the vehicle appears to have corrected itself after being shutoff. In all cases while driving on a highway, the issue happened when driving on gas mode (not EV) and the RPM’s show 0.0 for more than 2 minutes. In the cases when I am stopped at a traffic light, the car is

NHTSA complaint 11633522, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Kia Sportage PHEV

Model year Complaints Recalls Deaths
2025 6 1 —
2024 12 1 —

Other 2023 Kia models

Every Kia on this site — 181 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst