Recall · 20V783000
Halcore Group recalled 3 models over electrical system
7
Vehicles covered
3
Models
4
Model years
December 15, 2020
Filed with NHTSA
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- The defect
- Halcore Group, Inc. (Halcore) is recalling certain 2020-2021 American Emergency Vehicle Traumahawk Type I Ram 4500, 2020 American Emergency Vehicle Type I Ford F-450 and Ford F-550, and 2021 American Emergency Vehicle Medium Duty Ambulance Freightliner M2 vehicles, equipped with Weldon V-Mux Vista IV Standard LCD displays used for controlling emergency vehicle lighting and HVAC functions. These displays may experience low voltage spikes, and cause the LCD display to lock up or become nonfunctional, due to varying electrical installations.
- What it can cause
- If the LCD display becomes locked up or non-functional it can delay emergency efforts, which can increase the risk of injury.
- What the dealer does
- Halcore will notify owners, and dealers will provide updated replacement Vista IV units, free of charge. The recall began January 11, 2021. Owners may contact Halcore customer service at 1-800-447-0343. Halcore's number for this recall is 20E-078.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| AEVFreightliner M2 Ambulance | 2021 | Not published here |
| AEVTraumahawk | 2020 to 2021 | Not published here |
| AEVType 1 F-Series Ambulance | 2020 | Not published here |
How this campaign compares
At 7 vehicles this is a small campaign: 94% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published are as large or larger. The middle campaign on file covers 472. It covers model years 2020 to 2021, and the defect was reported to NHTSA in 2020, at or before the oldest model year it covers — as current as a recall gets.
AEV vehicles have been recalled over the electrical system once before this, most recently in February 2018 as 18V099000. That is not evidence the earlier repair failed.
The vehicles on this campaign carry one other recall published here: 20V300000 (service brakes, hydraulic).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Halcore Group, Inc. with NHTSA on December 15, 2020 as campaign 20V783000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2020-12-15.
Independent developer and analyst