Recall · 21V268000
Proterra recalled the PROTERRA Catalyst over electrical system
12
Vehicles covered
1
Model
2
Model years
April 19, 2021
Filed with NHTSA
ELECTRICAL SYSTEM:SOFTWARE
- The defect
- Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
- What it can cause
- The rear door may open without the driver's awareness, increasing the risk of injury.
- What the dealer does
- Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| ProterraCatalyst | 2019 to 2020 | Not published here |
How this campaign compares
At 12 vehicles this is a small campaign: 90% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published are as large or larger. The middle campaign on file covers 472. It covers model years 2019 to 2020, so the oldest vehicles on it were 2 model years old when the defect was reported to NHTSA.
Proterra vehicles have been recalled over the electrical system once before this, most recently in December 2019 as 19V871000. That is not evidence the earlier repair failed.
The vehicles on this campaign carry 8 other recalls published here, the newest being: 24V655000 (electrical system), 23V697000 (electrical system), 23V078000 (visibility), 22V887000 (electrical system).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Proterra, Inc. with NHTSA on April 19, 2021 as campaign 21V268000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2021-04-19.
Independent developer and analyst