Recall · 24V688000
Mercedes-Benz USA recalled 5 models over parking brake
2,025
Vehicles covered
5
Models
5
Model years
September 13, 2024
Filed with NHTSA
PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE
- The defect
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
- What it can cause
- An automatic emergency braking system that does not function as intended can increase the risk of a crash.
- What the dealer does
- Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| Mercedes-BenzAMG CLE53 | 2024 | Not published here |
| Mercedes-BenzCLE 300 | 2024 | Not published here |
| Mercedes-BenzCLE 450 | 2024 | Not published here |
| Mercedes-BenzE 350 | 2024 | Not published here |
| Mercedes-BenzE 450 | 2024 | Not published here |
How this campaign compares
At 2,025 vehicles this is a bigger campaign than 66% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers one model year, 2024, and the defect was reported to NHTSA in 2024, at or before the oldest model year it covers — as current as a recall gets.
Mercedes-Benz vehicles have been recalled over the parking brake once before this, most recently in December 2018 as 18V909000. That is not evidence the earlier repair failed.
This site holds the complaint record for 2 of the 5 model years the campaign names. Their owners have filed 10 complaints with NHTSA, 1 of them before this campaign was filed. 1 of those name the parking brake, the system this recall is about — a count of complaints, not of this defect.
The vehicles on this campaign carry 3 other recalls published here: 25V240000 (electrical system), 24V224000 (electrical system), 24V115000 (electrical system).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Mercedes-Benz USA, LLC with NHTSA on September 13, 2024 as campaign 24V688000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2024-09-13.
Independent developer and analyst