Recall · 24V930000
Daimler Vans USA recalled 4 models over electrical system
697
Vehicles covered
4
Models
16
Model years
December 13, 2024
Filed with NHTSA
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- The defect
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
- What it can cause
- A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
- What the dealer does
- Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
How this campaign compares
At 697 vehicles this is a bigger campaign than 54% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2019 to 2022, so the oldest vehicles on it were 5 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the electrical system 69 times before this, most recently in September 2024 as 24V724000. That is not evidence the earlier repair failed.
This site holds the complaint record for 12 of the 16 model years the campaign names. Their owners have filed 318 complaints with NHTSA, 259 of them before this campaign was filed. 64 of those name the electrical system, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in February 2019, 5 years before this filing.
The vehicles on this campaign carry 42 other recalls published here, the newest being: 23V876000 (structure), 23V875000 (structure), 23V874000 (structure), 23V806000 (structure).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Daimler Vans USA, LLC with NHTSA on December 13, 2024 as campaign 24V930000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2024-12-13.
Independent developer and analyst