Recall · 25V542000
New Flyer of America recalled the NEW FLYER Xcelsior over structure
2,354
Vehicles covered
1
Model
14
Model years
August 22, 2025
Filed with NHTSA
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
- The defect
- New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
- What it can cause
- An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
- What the dealer does
- New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| New FlyerXcelsior | 2012 to 2025 | Not published here |
How this campaign compares
At 2,354 vehicles this is a bigger campaign than 67% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2012 to 2025, so the oldest vehicles on it were 13 model years old when the defect was reported to NHTSA.
New Flyer vehicles have been recalled over the structure 3 times before this, most recently in June 2015 as 15V333000. That is not evidence the earlier repair failed.
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by New Flyer of America, Inc. with NHTSA on August 22, 2025 as campaign 25V542000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2025-08-22.
Independent developer and analyst