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Braun · NHTSA safety record

2010 Braun Town AND Country

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

38

Complaints

1

Crashes

1

Fires

3

Injuries

0

Deaths

Owners of the 2010 Braun Town AND Country have filed 38 safety complaints with NHTSA between May 2010 and May 2011. The most complained-about system is the electrical system, named in 16 of them (42%). The typical failure was reported at 8,666 miles, the median across the 37 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

SUSPENSION:REAR

10V164000 · April 23, 2010

The defect
THE BRAUN CORPORATION IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2010 CHRYSLER TOWN & COUNTRY AND DODGE CARAVAN MOBILITY CONVERSIONS WHICH WERE ALTERED BY BRAUN BETWEEN JANUARY 21, 2009 AND MARCH 19, 2010. DURING CONVERSION, THE CHASSIS WAS RAISED AND THE FLOOR WAS LOWERED TO ACCOMMODATE WHEELCHAIR ACCESSIBILITY FEATURES. IN RAISING THE CHASSIS, THE REAR SPRING HATS COME INTO CLOSER PROXIMITY TO THE REAR TIRES. IN ROUGH OR AGGRESSIVE DRIVING SITUATIONS THE TIRES MAY INTERMITTENTLY CONTACT THE REAR SPRING HATS.
The risk
CONTACT BETWEEN THE TIRE SPRING HAT MAY WEAR A HOLE IN THE TIRE OVER TIME. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL IN THE EVENT OF TIRE PRESSURE LOSS INCREASING THE RISK OF A CRASH.
The remedy
BRAUN WILL NOTIFY OWNERS AND REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 4, 2010. OWNERS MAY CONTACT BRAUN TOLL-FREE AT 1-800-488-0359.

BRAUN CORPORATION · up to 834 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

10V148000 · April 13, 2010

The defect
THE BRAUN CORPORATION IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2010 CHRYSLER TOWN & COUNTRY AND DODGE CARAVAN COMMERCIAL ENTERVANS WHICH WERE ALTERED BY BRAUN BETWEEN JANUARY 21, 2009 AND MARCH 19, 2010. DURING CONVERSION, THE CHASSIS WAS RAISED AND THE FLOOR WAS LOWERED TO ACCOMMODATE WHEELCHAIR ACCESSIBILITY FEATURES. IN RAISING THE CHASSIS, THE FUEL FILL PIPE COMES INTO CLOSER PROXIMITY TO THE LEFT REAR TIRE. IN ROUGH OR AGGRESSIVE DRIVING SITUATIONS, THE TIRE MAY INTERMITTENTLY CONTACT THE FUEL FILL PIPE.
The risk
CONTACT BETWEEN THE TIRE AND FUEL FILL PIPE MAY WEAR A HOLE IN ONE OR THE OTHER COMPONENTS OVER TIME. THIS MAY RESULT IN LOSS OF VEHICLE CONTROL IN THE EVENT OF TIRE PRESSURE LOSS, OR A VEHICLE FIRE IN THE EVENT THE FUEL PIPE IS COMPROMISED.
The remedy
BRAUN WILL NOTIFY OWNERS AND REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 4, 2010. OWNERS MAY CONTACT BRAUN TOLL-FREE AT 1-800-488-0359.

BRAUN CORPORATION · up to 843 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 38.

ELECTRICAL SYSTEM 16 42%
ENGINE AND ENGINE COOLING 12 32%
STRUCTURE 5 13%
SERVICE BRAKES, HYDRAULIC 4 11%
EQUIPMENT 2 5%
VEHICLE SPEED CONTROL 2 5%
ELECTRONIC STABILITY CONTROL (ESC) 1 3%
EXTERIOR LIGHTING 1 3%
FUEL SYSTEM, GASOLINE 1 3%
TIRES 1 3%
UNKNOWN OR OTHER 1 3%
VISIBILITY 1 3%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2010 at 21.

2010 2011
2010 to 2011

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

EQUIPMENT

1 injured

AUTOMATIC DOOR CLOSED ON 2 YEAR OLD'S FINGER. SHE COULD NOT REMOVE HER FINGER FROM THE DOOR UNTIL THE DOOR WAS OPENED. THE DOOR NEVER RETRACTED. *TR

NHTSA complaint 10346105. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY:HATCHBACK/LIFTGATE

1 injured · 800 miles

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE CONTACT ACTIVATED THE REAR LIFT GATE WITH THE KEYLESS ENTRY; THE LIFT GATE DOOR OPENED STRICKING HER IN THE FACE TO THE POINT OF UNCONSCIOUSNESS. THE CONTACT SUSTAINED INJURY TO THE NOSE AND FOREHEAD, AND SUFFERED SEVERE HEADACHES. THE CONTACT STATED THE LIFT GATE SHOULD HAVE AN ALERT ALARM FEATURE THAT ANNOUNCES THE LIFT GATE OPENING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE THEY INFORMED THAT THE 2010 MODEL YEAR VEHICLE WAS NOT EQUIPPED WITH A WARNING TONE FEATURE. THE FAILURE MILEAGE WAS 800.

NHTSA complaint 10347002. Filed by an owner and not verified by NHTSA or by us.

EQUIPMENT

1 injured · 1,400 miles

THE 2010 CHRYSLER TOWN & COUNTRY DOES NOT HAVE A WARNING ALARM WHEN THE REAR LIFT GATE IS OPENING OR CLOSING. BECAUSE THE LIFT GATE CAN BE OPERATED REMOTELY BY KEY FOB OR OVERHEAD BUTTON, NO PERSON NEEDS BE AT THE LIFT GATE WHEN IT IS OPENING OR CLOSING. A FEW WEEKS AGO, MY 26 YEAR OLD DAUGHTER WAS WALKING FROM THE PASSENGER SIDE OF THE CAR TO THE REAR WHEN SHE WALKED INTO THE EDGE OF THE LIFT GATE AS IT WAS CLOSING. IT WAS DARK OUTSIDE AND SHE WAS NOT AWARE THAT IT WAS ONLY HALF-WAY DOWN. SHE SUSTAINED A SERIOUS INJURY TO HER HEAD AND NOW HAS RECURRING HEADACHES. FORTUNATELY, SHE WAS NOT CARRYING OUR ONE YEAR OLD GRANDCHILD WHEN THIS HAPPENED, AS THERE IS NO TELLING WHAT KIND OF INJURY THE

NHTSA complaint 10351603, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire · 26,600 miles

WHILE ON VACATION WE RENTED A 2010 CHRYSLER TOWN & COUNTRY MINI VAN FROM ENTERPRISE SAN ANTONIO INT'L AIRPORT LOCATION. WE PICKED UP THE VEHICLE ON 04/05/2011. WE DROVE THE VEHICLE TO LAREDO TEXAS. AFTER 4 DAY DRIVING THE VAN, WE PARKED IT AT THE LOCAL MALL, GOT OUT OF THE VEHICLE, WALKED INTO THE MALL WHEN THE RENTAL VEHICLE ENGINE BURST INTO FLAMES. THERE WAS A LOUD SOUND, WHICH WAS THE FRONT WINDSHIELD EXPLODING, A CLOUD OF SMOKE THEN APPEARED, AND SECONDS LATER THERE WERE HUGE FLAMES COMING OUT OF THE ENGINE. THIS RESULTED IN TOTAL LOSS OF THE VEHICLE ALONG WITH ALL OF OUR PERSONAL BELONGINGS. LUCKILY WE HAD JUST EXITED THE VEHICLE SO WE WERE NOT INJURED OTHER THAN BEING TRAUMATIZED BY

NHTSA complaint 10398868, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING:ENGINE

9,000 miles

WE HAVE A 2010 CHRYSLER TOWN AND COUNTRY. THE ENGINE WILL FROM TIME TO TIME SHUT OFF WHILE DRIVING! IT HAS NOW HAPPENED 4 TIMES INCLUDING ONCE ON THE HIGHWAY! I TOOK IT TO THE DEALER AND THEY CANNOT FIND THE PROBLEM. I CALLED CHRYSLER DIRECTLY AND THEY LAUNCHED AN INVESTIGATION BUT STATED THAT THEY HAVE NOT HEARD OF THE ISSUE AND THAT THERE WAS NOTHING THEY COULD DO. I EXPLAINED THAT I WAS VERY WORRIED ABOUT THE ENGINE SHUTTING OFF AND CAUSING AN ACCIDENT AND AGAIN THEY TOLD ME THERE WAS NOTHING THAT THEY COULD NOT DO ANYTHING. I CALLED THE CHRYSLER RECALL NUMBER AND THEY TOLD ME THAT THEY HAVE HAD SEVERAL COMPLAINTS ABOUT THIS HOWEVER THEY DO NOT KNOW HOW TO FIX THE ISSUE YET. THEY ADVISED

NHTSA complaint 10402736, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:IGNITION

19,500 miles

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT WAS DRIVING 25 MPH WHEN THE KEY INDEPENDENTLY MOVED IN THE IGNITION SWITCH FROM ON TO ACC, CAUSING THE VEHICLE TO STALL. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT WAS TAKEN TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE SO THERE WERE NO REPAIRS PERFORMED. THE CONTACT CALLED THE MANUFACTURER BUT THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE BECAUSE THE DEALER HAD NOT STATED WHAT WAS CAUSING THE PROBLEM. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM:IGNITION) BUT THE MANUFACTURER WAS UNABLE TO IDENTIFY THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS

NHTSA complaint 10402389, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

14,100 miles

TOWN AND COUNTRY - SHUT OFF WHILE ON HIGHWAY WHILE DRIVING MY WIFE AND 2 YR OLD CHILD, MY 1 YEAR OLD T&C SHUT OFF WHILE DRIVING (~45-50 MPH) ON THE HIGHWAY. I LOST ALL POWER TO THE CAR (INCLUDING POWER STEERING) AND WAS FORTUNATE ENOUGH TO GET TO THE SHOULDER WITH OUT INCIDENT. I PUT THE CAR IN PARK AND IMMEDIATELY STARTED THE CAR UP AND WE CONTINUED ON OUR WAY. IT WASN'T UNTIL LATER THAT NIGHT, I REMEMBERED A RECALL NOTICE ON THE T&C I READ ON THE NEWS, IN MARCH. UNFORTUNATELY, WE HAVE NOT HEARD OF WHEN THIS WILL BE FIXED. THIS COULD HAVE CAUSED A VERY BAD CRASH AND WE NOW QUESTION THE SAFETY OF THE FAMILY WHILE IN THE VEHICLE. I AM THE PARENT OF TWO YOUNG CHILDREN AND WE PURCHASED THE T&C

NHTSA complaint 10402346, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

31,000 miles

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 TO 40 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT SHE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.

NHTSA complaint 10402057. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

45,000 miles

CAR LOSES POWER WHILE DRIVING IF KEY IS BUMPED OR IF CAR HITS A BUMP KEY IS EASILY PUT IN THE ACCESSORY POSITION AND CAR LOSES ALL POWER. THIS HAPPENED WHEN THE KEYCHAIN WAS BUMPED IN THE MIDDLE OF AN INTERSECTION, ANOTHER TIME WHILE MAKING A LEFT TURN, AND ANOTHER TIME WHILE DRIVING ABOUT 25MPH. THIS IS EASILY DUPLICATED BECAUSE WHILE DRIVING I HAVE BEEN ABLE TO TURN THE KEY TO THE ACCESSORY POSITION AND IT LOSES ALL POWER. MY CONCERN IS THAT THIS WILL HAPPEN WHILE DRIVING ON THE FREEWAY AND A SERIOUS ACCIDENT WILL HAPPEN.

NHTSA complaint 10399868. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

15,592 miles

MY 2010 TOWN AND COUNTRY SUDDENLY STALLED WHILE DRIVING ON MAIN ST. . COASTED TO A STOP BLOCKING THE LANE SINCE I COULDN'T EVEN PULL OVER. VEHICLE HAD POWER, BUT WOULD NOT MOVE. CALLED WRECKER, BUT EVENTUALLY ABLE TO RESTART CAR AND DRIVE IT (AFTER SEVERAL ATTEMPTS). POLICE PROVIDED TRAFFIC CONTROL UNTIL CAR WAS MOVED. FORTUNATELY NO ONE WAS DIRECTLY BEHIND ME WHEN THE CAR STOPPED. INTERNET SEARCH REVEALED THAT CHRYSLER IS INITIATING A RECALL FOR THIS PROBLEM. CALLED THEM AND THEY SAID THE RECALL IS BY VIN AND MY VIN IS NOT RECALLED. THEY REFUSED TO LET ME TALK TO SOMEONE WHO COULD CHECK FURTHER. I TOLD THEM MY SURVIVORS WOULD SUE THEIR PANTS OFF WHEN THE CAR DIES AGAIN AND I AM KILLED, BUT

NHTSA complaint 10399715, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Every Braun on this site — 1 vehicles, 18 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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