2011 Nissan Quest

The defect

NISSAN IS RECALLING CERTAIN MODEL YEAR 2011-2012 NISSAN QUEST VEHICLES, MANUFACTURED FROM JULY 29, 2010, THROUGH FEBRUARY 21, 2012. DUE TO SOFTWARE PROGRAMMING, WHILE DRIVING AT SLOW SPEEDS OR IDLING ON A DECLINE WITH ¼ TANK FUEL OR LESS, THERE MAY BE AN INSUFFICIENT SUPPLY OF FUEL TO THE ENGINE. AS A RESULT, THE ENGINE MAY STALL.

The risk

VEHICLE STALLING COULD INCREASE THE RISK OF A CRASH.

The remedy

NISSAN WILL NOTIFY OWNERS, AND DEALERS WILL REPROGRAM THE FUEL PUMP CONTROL MODULE, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 2, 2012. OWNERS MAY CONTACT NISSAN CUSTOMER SERVICE AT 1-800-647-7261.

NISSAN NORTH AMERICA, INC. · up to 23,531 vehicles across all model years covered

Closed audit query · opened October 25, 2012 · closed December 12, 2014

the electrical system

NHTSA opened Audit Query (AQ) 12-003 to determine whether Gwinnett Place Nissan of Duluth, Georgia complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C. Chapter 301 (Safety Act) and its implementing regulations. The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and noncompliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed. 49 U.S.C. ? 30120(i). NHTSA issued an information request (IR) to Gwinnett Place Nissan on October 31, 2012. Gwinnett Place Nissan responded to this request on November 19, 2012. NHTSA then issued an IR to Nissan North America, Inc. on March 11, 2013. Nissan North America, Inc. responded to this request on April 5, 2013.NHTSA's investigation indicated that Gwinnett Place Nissan sold and delivered 28 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers. Gwinnett Place Nissan did not contest this finding. NHTSA therefore concluded that Gwinnett Place Nissan was liable for civil penalties for violations of the Safety Act, pursuant to 49 U.S.C. ? 30165. Under a Settlement Agreement dated November 24, 2014, Gwinnett Place Nissan paid compromised civil penalties in the amount of $110,000.This AQ is closed.

crash · 36,000 miles

I WAS AT MY SISTER HOUSE HAD DROVE FORWARD TO BACK UP, BEFORE I COULD PUT IT IN REVERSE THE MINIVAN JUST LUNGED FORWARD INTO HER DECK. THE DECK WAS DEMOLISH. I TURN THE WHEEL TO KEEP FROM GOING THROUGH HER HOUSE. IT WAS OUT OF CONTROL I APPLIED MY BRAKES IT DID NOT STOP I TURNED THE WHEEL IT WAS HEADED CROSS HER YARD TOWARD DITCH INTO SOME TREES .I PUSH THE BUTTON TO TURN OFF IT STOPPED. IT TORE UP THE FRONT END DRIVER SIDE. THE RADIATOR WAS LEAKING.I CONTACT NISSAN THEY SAID WOULD HAVE TO TALK TO MY INSURANCE COMPANY. I DO NOT KNOW RESULTS YET.I AM SCARED TO DRIVE IT EVEN IF IT GET FIX.THAT WAS A SCARY MOMENT . MY DAUGHTER WAS WITH ME. SHE WAS JUST LOOK IN A PANIC. I WAS SAYING I CAN NOT …

NHTSA complaint 10525288, quoted in part. Filed by an owner and not verified by NHTSA or by us.

towed · 80,000 miles

The contact owns a 2011 Nissan Quest. The contact stated while attempting to park the vehicle, the vehicle stalled without warning. There was no warning light illuminated. The vehicle was towed to a local mechanic but was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 12V076000 (Electrical System, Fuel System, Gasoline) however, the VIN was not included. The manufacturer was informed of failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 80,000.

NHTSA complaint 11431943. Filed by an owner and not verified by NHTSA or by us.

towed · 165,000 miles

The contact owns a 2011 Nissan Quest. The contact stated while driving at various speeds, the vehicle started jerking and became inoperable. The check engine warning light was illuminated. The vehicle was towed to the residence. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty transmission. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,000.

NHTSA complaint 11552576. Filed by an owner and not verified by NHTSA or by us.

I’ve experienced a complete brake failure and near collision involving my family. I have sent a formal written complaint to Nissan Corporate and I need to open a safety case immediately.” We were exiting the freeway when the brakes went to the floor. I tried to pump the breaks, that did not help, I dodge several cars and flew out into on coming traffic just missing two vehicles. The issue has been confirmed by Mountainview Auto Service. It has not been inspected by anyone other than Mountainview. No warning lights. We were headed out to dinner and on the freeway the traffic came to a stop and I had to use the emergency lane to stop and at that time I was able to pump the breaks, upon taking …

NHTSA complaint 11745279, quoted in part. Filed by an owner and not verified by NHTSA or by us.

My vehicle is experiencing the issue under Recall NHTSA ID 12V076000: fuel supply issue that could cause engine stalling. Specifically, due to a programming error, the fuel pump might not supply enough fuel to the engine when driving at slow speeds or idling downhill with a ¼ tank or less of fuel.

NHTSA complaint 11666539. Filed by an owner and not verified by NHTSA or by us.

Van became sluggish when coming to the busy intersection. When I tried to accelerate when light changed, engine light came on and van would not go over 5mph. I was almost hit. Codes were run by a mechanic. Four internal transmission codes are present. Was told that the Quest has a transmission known for these problems. We could've been killed from the vehicle not moving with traffic.

NHTSA complaint 11535922. Filed by an owner and not verified by NHTSA or by us.

If I push the brakes to make the car stop, then try to have it accelerate again, like at a stop sign or anything, the gas pedal feels like it’s not doing anything, and the car doesn’t start for like 5 seconds, then when it does it goes about 5 mph for like 500 feet, then it goes back to normal, and because of this we feel it’s not safe to operate. This happens every time I drive it, so I only feel safe on not very populated roads driving it.

NHTSA complaint 11524841. Filed by an owner and not verified by NHTSA or by us.

On April 19, 2022, I was driving home after picking up my son. The traffic was bumper to bumper. And as I sat in traffic, when I moved my foot from the brake to the accelerator, the vehicle would not move. So while sitting in traffic, and the traffic began to move, I could not move. So I turned the car off, and turned it back on, and I was able to move enough to get the vehicle on to the shoulder of traffic. My father came and changed the battery, and I was able to start the car and drive home, which was 30 minutes away. Two days later, same thing happened again. After driving the vehicle for a delivery, I was on my way to get some gas. And as I turned from one street to another, the …

NHTSA complaint 11461921, quoted in part. Filed by an owner and not verified by NHTSA or by us.