CSR

Keystone · NHTSA safety record

2013 Keystone Raptor

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

10

Complaints

0

Crashes

1

Fires

0

Injuries

0

Deaths

Owners of the 2013 Keystone Raptor have filed 10 safety complaints with NHTSA between September 2013 and November 2020. The most complained-about system is the tires, named in 5 of them (50%). The typical failure was reported at 5,000 miles, the median across the 9 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

EQUIPMENT

17V755000 · November 22, 2017

The defect
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Keystone RV Company · up to 1,205,997 vehicles across all model years covered

EQUIPMENT

13V155000 · April 23, 2013

The defect
Keystone RV Company (Keystone) is recalling certain model year 2013-2014 recreational trailers equipped with Dometic 9100 Power Awnings or Weather Pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between February 13, 2013, through April 9, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.
The risk
If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.
The remedy
Keystone will notify owners and dealers will replace the awning motor, free of charge. The recall began on May 7, 2013. Owners may contact Keystone at 1-866-425-4369. Keystone's campaign recall number is 13-193.

Keystone RV Company · up to 6,561 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 10.

TIRES 5 50%
ELECTRICAL SYSTEM 3 30%
STRUCTURE 2 20%
WHEELS 2 20%
SUSPENSION 1 10%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2014 at 2.

2013 2014 2020
2013 to 2020

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

fire · 5,000 miles

TL* THE CONTACT OWNS A 2013 KEYSTONE RAPTOR 300 MP. THE CONTACT STATED THAT WHILE IN THE RV, AN ABNORMAL ODOR APPEARED. THE CONTACT OPENED THE FRONT COMPARTMENT AND NOTICED THE WIRES WERE BURNED. THE WIRES WERE LOCATED ON THE DRIVER SIDE THE FRONT UNDER STORAGE AREA. NO DEALER NOR MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 13V155000(EQUIPMENT) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.

NHTSA complaint 11373033. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

4,000 miles

I WAS IN MY RV AT APPROXIMATELY 10AM IN THE MORNING, AT A CAMPGROUND. I NOTICED A SMELL OF ELECTRICAL BURNING IN THE LIVING AREA OF THE RV. IT WAS A COLD MORNING, AND HAD OUR ELECTRIC FIRE PLACE ON AT THE TIME. WE ALSO HAD OUR HEAT STRIP IN OUR ROOF TOP AIR CONDITIONER ON AS WELL. THE BURNING SMELL BECAME STRONGER AS THE MORNING WENT ON. I THEN BEGAN TO INVESTIGATE WHERE THE SMELL WAS COMING FROM. IT APPEARED TO BE COMING FROM OUR FIREPLACE, WE THEN REMOVED IT PLACING IT OUTSIDE. I PLUGGED THE UNIT IN OUTSIDE TO SEE IF THE SMELL WAS COMING FROM THE FIREPLACE. THERE WAS NO SMELL FROM THE FIREPLACE. I WENT BACK IN TO THE CAMPER, THE SMELL WAS STILL PRESENT. I INVESTIGATED FURTHER, AND THE

NHTSA complaint 11373715, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

5,000 miles

TIRE BLEW OUT CAUSING 1,850.00 DAMAGE NOT COUNTING NEW TIRE. NOVEMBER 2016 . NEXT TRIP JULY 6 2017 HAD BLOW OUT 7 MILES DOWN THE HWY SECOND TIRE BLEW OUT CAUSING EXTENSIVE DAMAGE . TIRES ARE TOW MAX235/80/16 . I HAD 5 NEW ONES PUT ON THE ONES THAT DIDN'T BUST ARE ALL KNOTTED UP LIKE THE BELTS ARE BROKE I SAVED THE TIRES .*DT*JB

NHTSA complaint 11005880. Filed by an owner and not verified by NHTSA or by us.

WHEELS

3,000 miles

WHILE PULLING MY 2013 5TH WHEEL KEYSTONE RAPTOR ON I-95 IN VIRGINIA, I HAD THE RIGHT REAR TIRE EXPLODE. THE TIRE WAS A GOODYEAR 235/80/16 MARATHON TIRE THAT WAS NO MORE THAN A YEAR AND 4 MONTHS OLD. THE SPEED WAS BETWEEN 65-70MPH, AND WITHOUT WARNING HEARD A LOAD EXPLOSION. I LOOKED INTO THE RIGHT MIRROR, AND SAW THE TIRE DISINTEGRATING THE RIGHT SIDE OF MY 5TH WHEEL. ALL THE TIRES WERE CHECKED PRIOR TO LEAVING MYRTLE BEACH SC.,BY HAND AND VISUALLY. ALL THE TIRE HAD BETWEEN 77 TO 78 PSI IN THEM. THE SPARE WAS PUT ON, AND CONTINUED TO THE GOODYEAR SERVICE CENTER IN COLONIAL HEIGHTS VA. THE AUTO CENTER INITIALLY STATED THAT THIS WAS A ROAD HAZARD, UNTIL THE SPARE WAS TAKEN OFF. THE TIRE ON

NHTSA complaint 10895984, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2013 KEYSTONE RAPTOR TRAILER EQUIPPED WITH TRAILER KING (NA) TIRES, SIZE ST235/80/R16 (NA). WHILE DRIVING 65 MPH, THE REAR DRIVER SIDE TIRE BLEW OUT AND THE TREAD SEPARATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT ALL SIX TIRES WERE SEPARATING AND NEEDED TO BE REPLACED. THE MANUFACTURER OF THE TIRES WAS NOTIFIED. THE TIRES WERE REPLACED. THE TIRE FAILURE MILEAGE WAS 600.

NHTSA complaint 10850710. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

6,000 miles

TRAVELING WEST ON 44 THROUGH MISSOURI NEAR ST. JAMES AT 60-62 MPH OR 1650 RPM ON DIESEL WE HEARD A LARGE BOOM AND I NOTICED VIBRATIONS COMING FROM THE 5TH WHEEL TRAILER. IT'S A TOYHAULER BUT WE DIDN'T HAVE OUR TOYS WITH US! WE HAD 2 BICYCLES TO RIDE. ALSO TWO LIGHT WEIGHT DOG CRATES MADE OF PLASTIC IN THE BACK. I OBSERVED OUT THE RIGHT MIRROR PARTS COMING OFF MY TRAILER. WE SLOWLY AND SMOOTHLY EASED TO 5 MPH. I THEN WENT TO THE SIDE OF THE ROAD TO SEE WHAT HAPPENED. THE RIGHT FRONT TIRE HAD BLOWN AND SEVERED MY LEVELING SYSTEMS HYDRAULICS. ONE LEG WAS ON THE GROUND DRAGGING, I RAISED THE LEG BY HAND AND DUCT TAPED UP FOR A TEMP REPAIR SO I COULD FORWARD TO TAKE THE CAMPER OFF THE ROAD AT AN

NHTSA complaint 10733950, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other 2013 Keystone models

Every Keystone on this site — 12 vehicles, 205 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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