CSR

Keystone · NHTSA safety record

2013 Keystone Montana

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

9

Complaints

0

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2013 Keystone Montana have filed 9 safety complaints with NHTSA between September 2013 and October 2015. The most complained-about system is the tires, named in 5 of them (56%). The typical failure was reported at 6,000 miles, the median across the 6 complaints that gave an odometer reading.

NHTSA has issued 6 recalls covering this vehicle.

Recalls (6)

EQUIPMENT

17V755000 · November 22, 2017

The defect
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Keystone RV Company · up to 1,205,997 vehicles across all model years covered

EQUIPMENT

15V409000 · June 29, 2015

The defect
Keystone RV Company (Keystone) is recalling certain model year 2013 Montana trailers, models 3100RL, 3150RL13, 3400RL, 3402RL, 3582RL, 3625RE, 3725RL, 3750FL, and 3900FB, manufactured November 12, 2012, to January 30, 2013, and 2014 Mountaineer trailers, models 331RLT, 356TBF and 375FLF, manufactured August 21, 2013, to September 18, 2013. In all models except the Mountaineer 375FLF, the rear windows are labeled with an exit sticker, but the rear window is not intended to be a secondary emergency exit. With the Mountaineer 375FLF, the rear window is intended as the secondary emergency exit, but it may be blocked by the rear ladder.
The risk
In the event of an emergency, occupants could try to escape through the rear window, but would not be able to. This delay in their escape may increase the risk of injury.
The remedy
Keystone has notified owners, and dealers will remove the emergency exit sticker from the windows that were not intended to be emergency exits. Mountaineer 375FLF vehicles will have the window replaced, so that egress section of the window is on the opposite side of where the ladder is installed. These repairs will be performed free of charge. The recall began on July 9, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-232.

Keystone RV Company · up to 537 vehicles across all model years covered

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

15V102000 · February 23, 2015

The defect
Keystone RV Company (Keystone) is recalling certain model year 2013-2015 Montana vehicles manufactured November 1, 2012, to May 22, 2014, 2014-2015 Raptor vehicles manufactured February 3, 2014, to January 15, 2015, and 2015 Dutchmen Voltage vehicles manufactured May 6, 2014, to February 3, 2015. In the affected vehicles, a rivet for the quad entry steps may shear and fail, causing the steps to give when being used.
The risk
If the rivet shears causing the quad step to fail, the step user may fall, increasing the risk of personal injury.
The remedy
Keystone will notify owners, and dealers will inspect and replace two rivets joining the second and third step, and replace four rivets on the top step with fasteners, free of charge. The recall began on April 7, 2015. Owners may contact Keystone customer service at 1-866-425-4369. Keystone's number for this recall is 15-224.

Keystone RV Company · up to 5,390 vehicles across all model years covered

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

14V136000 · March 21, 2014

The defect
Keystone RV Company (Keystone) is recalling certain model year 2013-2014 Montana, 2014 Alpine, Big Sky, and Fuzion, and 2014 Dutchmen Infinity and Voltage fifth wheel trailers equipped with Frigidaire KG series microwaves, models CFMV152CLB and CFMV154CLS, manufactured January 27, 2013, through April 10, 2013, in the serial number range KG30607951 through KG31600670. In the affected vehicles, the microwave may start on its own and begin heating when unattended.
The risk
If the microwave starts on its own and there are contents inside, a fire could result.
The remedy
Keystone will notify owners, and dealers will repair the membrane/keypad component, free of charge. The recall began on April 30, 2014. Owners may contact Keystone Customer Service by calling 1-866-425-4369. Keystone's number for this recall is 14-204.

Keystone RV Company · up to 1,957 vehicles across all model years covered

EQUIPMENT

13V155000 · April 23, 2013

The defect
Keystone RV Company (Keystone) is recalling certain model year 2013-2014 recreational trailers equipped with Dometic 9100 Power Awnings or Weather Pro awnings, awning serial numbers 306xxxx through 314xxxx, manufactured between February 13, 2013, through April 9, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowningly become damaged. A damaged motor may lead to an unfurling of the awning.
The risk
If the awning unfurls unexpectedly either in transit or while parked, it may increase thre risk of personal injury or a crash.
The remedy
Keystone will notify owners and dealers will replace the awning motor, free of charge. The recall began on May 7, 2013. Owners may contact Keystone at 1-866-425-4369. Keystone's campaign recall number is 13-193.

Keystone RV Company · up to 6,561 vehicles across all model years covered

ELECTRICAL SYSTEM

13V065000 · February 28, 2013

The defect
Keystone is recalling certain model year 2013 Montana Fifth Wheel vehicles manufactured January 16, 2013, through February 18, 2013; and 2013 Fuzion Fifth Wheel vehicles manufactured January 22, 2013, through February 18, 2013. These vehicles are equipped with Progressive Dynamics power converters with serial number prefix A13014 through A13039. The converters have a internal components that may short circuit.
The risk
A short circuit may result in a fire.
The remedy
Keystone will notify owners, and dealers will replace the affected internal components of the power converter, free of charge. The recall began on March 15, 2013. Owners may contact Keystone Customer Service by calling 1-866-425-4369.

Keystone RV Company · up to 438 vehicles across all model years covered

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Emergency Exit Obstruction

PE15018

Closed preliminary evaluation · opened May 1, 2015 · closed July 21, 2015 · led to recall 15V409000

equipment

The Office of Defects Investigation (ODI) received a complaint of a partially obstructed emergency exit window on a 2014 Montana trailer manufactured by Keystone RV which alleged the roof ladder impeded full opening of one of the two rear emergency exit windows.ODI notes that these trailers are equipped with as many as three (3) emergency exits, often including the window adjacent to the rear window in question.ODI further notes that Federal Motor Vehicle Safety Standards (FMVSS) do not apply to this case, as no emergency exits are required for this vehicle.However, the window is clearly marked as an emergency exit, yet may not function as one.Misleading signage may lead to a delay in occupant egress and pose an undue risk to safety.Keystone's recall (15V-409) to remove the label marking the window as an emergency exit or to replace the window will eliminate the risk of an occupant mistaking the subject window as an emergency exit and result in one of the functioning emergency exits being used.Keystone's actions resolve the issue raised by this investigation and therefore this investigation is closed.The ODI reports cited in this investigation can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification number:10692688. Note:Complaint number 10583668 was erroneously associated with this investigation when opened.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 9.

TIRES 5 56%
STRUCTURE 3 33%
ELECTRICAL SYSTEM 1 11%
EQUIPMENT 1 11%
WHEELS 1 11%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2015 at 5.

2013 2015
2013 to 2015

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STRUCTURE:BODY

2,000 miles

TRAVELING I10 JUST OUTSIDE SAN ANTONIO TX PULLING MY 39 FOOT KEYSTONE MONTANA I EXPERIENCED A TIRE BLOWOUT (GOODYEAR TIRE). THE BLOWOUT DID MAJOR DAMAGE TO MY WHEEL WELL, METAL ON SIDE OF 5TH WHEEL. COST TO REPAIR IS $7,200.00. TIRES HAVE LESS THAN 2000 MILES ON THEM. I AM GOING TO REMOVE THEM AND REPLACE WITH MICHELIN XPS RIB

NHTSA complaint 10781468. Filed by an owner and not verified by NHTSA or by us.

TIRES

10,000 miles

WHILE TRAVELING AT 55 MPH PULLING OUR 2013 MONTANA 5TH WHEEL WITH ST235/80R16 GOODYEAR MARATHON TIRE ON THE DRIVERS SIDE REAR BLEW. TIRE PRESSURE WAS CHECKED PRIOR TO TRIP.

NHTSA complaint 10758558. Filed by an owner and not verified by NHTSA or by us.

TIRES

6,000 miles

HAD 2 TIRES BLOW OUT ON RECENT TRIPS. THE GOODYEAR MARATHON ST 235/80R16-E CAME ON OUR 2013 KEYSTONE MONTANA 3100RL 5TH WHEEL WHEN IT WAS BOUGHT NEW. TIRE PRESSURES WERE VERIFIED PRIOR TO OUR TRIP. ONE TIRE BLEW (SHREDDED) ON THE DRIVERS SIDE WHILE ON RT 95 IN MARYLAND ON JUNE 17, 2015. CAUSED SUBSTANTIAL DAMAGE TO CAMPER. I ADDED A TPMS TO MONITOR THE PRESSURE AND TEMPERATURE OF THE TIRES (IN REAL-TIME) SHORTLY AFTER THAT INCIDENT. ON A SUBSEQUENT TRIP, A SECOND GY MARATHON BLEW OUT ON RT. 95 IN NJ ON JULY 29, 2015, ABOUT 175 MILES INTO OUR TRIP. IT WAS ALSO ON THE DRIVERS SIDE OF THE CAMPER. STARTING COLD INFLATION WAS 78 PSI (PER GY INFLATION TABLES FOR WEIGHT ON AXLES). MONITOR SHOWED

NHTSA complaint 10748868, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2013 KEYSTONE MONTANA BEING HAULED BY A 2013 DODGE RAM 3500. THE CONTACT STATED THAT THERE WAS AN INTERNAL ELECTRICAL SHORT ASSOCIATED WITH THE WIRING UNDERNEATH THE BED IN THE TRAILER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER AND THE MANUFACTURER TO REMEDY THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint 10746083. Filed by an owner and not verified by NHTSA or by us.

TIRES

3,500 miles

PURCHASED 2013 MONTANA 5TH WHEEL TRAVEL TRAILER EQUIPPED WITH GOODYEAR MARATHON 235 80/R16 TIRES. AFTER FIRST TIME OUT WE TRAVELED APPROXIMATELY 100 MILES ROUND TRIP. AFTER RETURNING HOME I INSPECTED THE RV AND NOTICED BUBBLES ON THE FIRST TIRE DRIVERS SIDE. I REPLACED BOTH TIRES ON THAT AXLE WITH TWO TOW MAX. IN JANUARY 2015 WE WERE PARKED IN ST. GEORGE, UT. I DID A WALK AROUND AND NOTICED TIRE CORDS HANGING OUT OF THE SECOND TIRE BACK ON DRIVERS SIDE. I REPLACED THAT TIRE BEFORE TRAVELING. ON THE WAY TO KINGMAN AZ, JANUARY 12, 2015, ON HWY 93 WE HAD A BLOW OUT ON THE REMAINING GY MARATHON TIRE. THE BLOW OUT RESULTED IN DAMAGE TO THE TRAILER. I BROUGHT THIS PROBLEM TO THE ATTENTION OF GY

NHTSA complaint 10672038, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE
THE EMERGENCY EXIT WINDOW AT THE REAR OF THE RV IS BLOCKED BY THE LADDER. THE WINDOW WILL NOT OPEN ENOUGH TO PERMIT EXIT AND UNDER AN EMERGENCY (FIRE) CONDITION. *TR

NHTSA complaint 10583668. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Keystone Montana

Model year Complaints Recalls Deaths
2017 8 1
2016 9 1
2014 11 4
2012 11 1
2010 12 5

Other 2013 Keystone models

Every Keystone on this site — 12 vehicles, 205 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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