CSR

Keystone · NHTSA safety record

2016 Keystone Montana

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

9

Complaints

0

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2016 Keystone Montana have filed 9 safety complaints with NHTSA between July 2017 and September 2023. The most complained-about system is the tires, named in 3 of them (33%). The typical failure was reported at 5,500 miles, the median across the 6 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle.

Recalls (1)

EQUIPMENT

17V755000 · November 22, 2017

The defect
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Keystone RV Company · up to 1,205,997 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 9.

TIRES 3 33%
STRUCTURE 2 22%
UNKNOWN OR OTHER 2 22%
ELECTRICAL SYSTEM 1 11%
SUSPENSION 1 11%
WHEELS 1 11%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 4.

2017 2019 2023
2017 to 2023

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

STRUCTURE

30,000 miles

The contact owns a 2016 Keystone Montana RV. The contact stated that the front driver’s side of the sidewall had started to detach. The contact stated that he was concerned that while driving, the sidewall might detach and cause an accident or injury. The manufacturer was not notified of the failure. The RV had not yet been diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 30,000.

NHTSA complaint 11545700. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION

10,000 miles

I HAVE A 2016 KEYSTONE MONTANA 3402RL 5TH WHEEL AND ENCOUNTERED A SERIOUS SAFETY ISSUE THIS PAST JULY. WHILE TOWING FROM KENTUCKY BACK TO NY, I NOTICED MY REAR AXLE NOT TRACKING PROPERLY IN MY REAR VIEW MIRROR. I PULLED INTO AN INTERSTATE REST STOP AND FOUND THAT THE REAR SPRING BOLT ON THE PASSENGER SIDE REAR AXLE HAD BROKEN. IT WAS REPAIRED TEMPORARILY TO GET ME HOME AND I TOOK IT TO THE DEALER. THEY REPLACED IT WITH THE PROPER PARTS. IT IS A CORRECT TRACK SUSPENSION MANUFACTURED BY LIPPERT. THIS FALL BEFORE PUTTING THE CAMPER AWAY FOR THE WINTER, I CHECKED ALL OF THE BOLTS AND THE ONE THAT WAS JUST REPLACED IN JULY WAS ONLY FINGER TIGHT. THERE IS AN OBVIOUS ISSUE WITH THIS SUSPENSION AND

NHTSA complaint 11286294, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES
PURCHASED A 2016 KEYSTONE MONTANA HC RV ON 2/15/19. ALL FOUR TIRES APPEARED TO HAVE GOOD TREAD ON THEM AT TIME OF PURCHASE AND IN GOOD WORKING CONDITION. FIRST TRIP FROM ST. LOUIS TO MORTON MS IN JUNE 2019 WE EXPERIENCED A BLOWOUT ON THE WAY TO MORTON AND ONE BLOWOUT ON THE RETURN TRIP, ONE ON EACH SIDE OF THE RV, CAUSING EXTENSIVE DAMAGE. AFTER CONTACTING UNICORN TIRE (MANUFACTURER/DISTRIBUTOR), THE PRODUCT LIABILITY CLAIM DEPT HANDLED OUR CASE. A LOT OF DAMAGE HAD BEEN DONE TO THE RV AND WE REQUESTED THAT UNICORN BE HELD RESPONSIBLE. 1) THEY REQUESTED THE TIRES BE RETURNED TO THEM FOR INSPECTION - WE DID. 2) REQUESTED 2 ESTIMATES. ONE FOR $19,716.83 & $21,096.88 - WE SUBMITTED. ONE FROM

NHTSA complaint 11268729, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

5,000 miles

METAL PROPANE SUPPLY LINE SECURED IN SUCH A MANNER THAT PART OF THE CAMPER BODY/FRAME CUTS INTO THE SUPPLY LINE AND IT LEAKS PROPANE IN THE FRONT STORAGE BAY WHERE THERE ARE MANY ELECTRICAL CONNECTIONS, 12 V BATTERIES, SOLENOIDS, BREAKERS ETC THAT CAN CREATE A SPARK AND WITH THE FRONT BAY FILLED WITH PROPANE, IT CAN CREATE A FIRE/EXPLOSION.

NHTSA complaint 11193303. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

6,000 miles

I TOOK MY TRAVEL TRAILER IN TO MY DEALERSHIP, SMALLWOODS TRAILERS, TO DETERMINE THE CAUSE OF AN ELECTRICAL FAULT. THE FAULT WAS FOUND TO BE IN THE BRAKING SYSTEM. SPECIFICALLY THE BACKING PLATE ON ONE WHEEL HAD BROKEN AND THE OTHER THREE BACKING PLATES HAD CRACKS IN THEM. I HAVE NEVER HEARD OF THIS HAPPENING BEFORE ON ANY OF THE AUTOMOBILES I HAVE OWNED. SEEMS ODD. ARE OTHERS HAVING THIS SAME PROBLEM? THIS TRAILER WEIGHS OVER 13,00 POUNDS.

NHTSA complaint 11191804. Filed by an owner and not verified by NHTSA or by us.

TIRES
TL* THE CONTACT OWNS A 2014 FORD F-250 HAULING A 2016 KEYSTONE MONTANA. THE TRAILER WAS EQUIPPED WITH TRAILER KING ST RADIAL TIRES, SIZE: 235/80/R16. WHILE THE TRAILER WAS PARKED, A POPPING NOISE WAS HEARD. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE HAD EXPLODED. THE TIRE WAS NOT REPLACED. THE DEALER AND TIRE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 5,013. THE DOT NUMBER WAS NOT AVAILABLE. *TT

NHTSA complaint 11110509. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Keystone Montana

Model year Complaints Recalls Deaths
2017 8 1
2014 11 4
2013 9 6
2012 11 1
2010 12 5

Every Keystone on this site — 12 vehicles, 205 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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