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Keystone · NHTSA safety record

2017 Keystone Montana

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 8 safety complaints about the 2017 Keystone Montana with the US government. Of those, 1 mentions a fire and no death is recorded. One recall campaign is open against it, covering equipment.

The most complained-about system is the body structure, named in 3 complaints, 38% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers May 2017 to December 2024 · How this is counted

What is on file

8 complaints on file

8

Complaints

0

Describe a crash

1

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
UNKNOWN OR OTHER 4 · 50%
STRUCTURE 3 · 38%
EQUIPMENT 1 · 13%
SERVICE BRAKES 1 · 13%
SUSPENSION 1 · 13%
TIRES 1 · 13%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 8.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2017 at 3.

4 3 2 1
17 18 19 21 22 24

This is the year the complaint was filed, not the year the failure happened. The range runs from 2017 to 2024.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2017 Keystone Montana. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

1 on file

EQUIPMENT

17V755000 · November 22, 2017

The defect
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Keystone RV Company · up to 1,205,997 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

EQUIPMENT:APPLIANCE:MICROWAVE/VENT HOOD

fire

The contact owns a 2017 Keystone Montana equipped with a High Pointe EC942KIW RV Over-the-Range Convection Microwave - 1.5 C/F. The contact stated that upon the start of the microwave, a spark emitted from the microwave. The contact immediately stopped that microwave and unplugged the microwave from the electrical unit. The contact also stated that she noticed a black, burn spot on the back of the microwave where the electrical wire connects. The contact called the microwave manufacturer and they offered no assistance. The microwave had yet to be inspected or replaced. The VIN was not available.

NHTSA complaint 11435511. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
During normal use traveling on interstates and US Highways my 5th Wheel has developed structural issues which can be attributed to manufacturing defects. The frame produced by Lippert has already come under scrutiny for substandard welds and is known across the industry by consumers but will not be properly addressed by the manufacturer. I contacted Keystone and Lippert and was told they wouldn’t do anything about the structure. Now I have a potentially unsafe RV I’ll have to take on the highways. Lippert needs to be held accountable for their blatant safety violations.

NHTSA complaint 11631774. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Sloppy assembly at the plant. the brace was installed TOO far from the grey holding tank and at an angle. The weight of the tank bent the frame member allowing the tank to fall out of its location. I called the factory they were ZERO help. if this tank full falls out of the coach while its going down the road someone could be killed. 39 gallons at 8.34 lbs per gallon equals 325 lbs that could hit another vehicle.

NHTSA complaint 11455188. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
WHEN PUTTING KITCHEN SLIDE OUT ON 2017 MONTANA HC LOUD SNAPPING NOISE. BOLTS SHEARED OFF. IF THIS HAD HAPPENED WHEN DRIVING SLIDE WOULD OF CAME OUT. CONTACTED KEYSTONE, THEY STATED IT WAS OUR RESPONCIBILITY TO CHECK ALL BOLTS ON UNIT. HOW CAN YOU CHECK FOR BOLTS SHEARING OFF. VEHICLE WAS STATIONARY AT TIME. UNIT USED 5 TIMES ONLY.

NHTSA complaint 11218623. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE
CPSC: THE SIDE SKIRT PANEL BECAME TORN AND WAS READY TO DISLODGE WHILE DRIVING DOWN THE INTERSTATE. DT *JS

NHTSA complaint 11079228. Filed by an owner and not verified by NHTSA or by us.

TIRES
TL* THE CONTACT OWNS A 2017 KEYSTONE MONTANA EQUIPPED WITH TRAILER KING TIRES, TIRE LINE: XT RADIAL N/A, TIRE SIZE: ST235/80/R16 AND DOT NUMBER: ADD85HFST WITH A MAX LOAD RATING OF 3,080 LBS AT 80PSI. THE CONTACT STATED THAT THE GROSS RATING ON THE TIRES DID NOT MEET SPECIFICATIONS PER THE MANUFACTURER MANUAL. THE CONTACT STATED THAT EACH TIRE WAS OVERLOADED BY 230 LBS BASED ON THE MANUFACTURER FORMULA. THE CONTACT STATED THAT WHILE INSPECTING THE TIRES DISCOVERED THAT THE TIRE RATINGS WERE INCORRECT. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT DID NOT OFFER ANY FURTHER ASSISTANCE. VIN WAS NOT AVAILABLE. THE TRAILER AND TIRE FAILURE MILEAGES WERE NOT

NHTSA complaint 11010678, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Keystone Montana

Model year Complaints Recalls Deaths
2016 9 1 —
2014 11 4 —
2013 9 6 —
2012 11 1 —
2010 12 5 —

Every Keystone on this site — 12 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst