CSR

Keystone · NHTSA safety record

2010 Keystone Montana

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

12

Complaints

0

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2010 Keystone Montana have filed 12 safety complaints with NHTSA between December 2010 and April 2018. The most complained-about system is the tires, named in 6 of them (50%). The typical failure was reported at 3,000 miles, the median across the 7 complaints that gave an odometer reading.

NHTSA has issued 5 recalls covering this vehicle.

Recalls (5)

EQUIPMENT

17V755000 · November 22, 2017

The defect
Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy
Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Keystone's number for this recall is 17-307.

Keystone RV Company · up to 1,205,997 vehicles across all model years covered

ELECTRICAL SYSTEM

11V577000 · December 8, 2011

The defect
KEYSTONE HAS REVISED THEIR REMEDY PROCESS AND IS AGAIN RECALLING CERTAIN 2009-2011 VEHICLES WITH THE “GENERATOR READY” OPTION, OR WITH STANDARD GENERATOR. SEE THE LIST ABOVE FOR THE AFFECTED MODELS. SOME IOTA ITS-50R TRANSFER SWITCHES ARE EXPERIENCING FAILURES WHEN EXPOSED TO HIGH ELECTRICAL LOADS. THE FAILURE IS CAUSING CONNECTIONS AND WIRING IN THE TRANSFER SWITCH TO DEGRADE AND OVER HEAT.
The risk
CONTINUED USE OF THE VEHICLE WITHOUT REPLACING THE TRANSFER SWITCH MAY DAMAGE OTHER APPLIANCES, INCREASE THE RISK OF A FIRE, PERSONAL INJURY, AND PROPERTY DAMAGE.
The remedy
KEYSTONE WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE TRANSFER SWITCH, FREE OF CHARGE. THE REMEDY FOR THE PREVIOUS RECALL (10V-594) WAS TO INSPECT AND TIGHTEN THE SWITCH CONNECTIONS. THE SAFETY RECALL BEGAN ON FEBRUARY 24, 2012. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.

KEYSTONE RV COMPANY · up to 6,101 vehicles across all model years covered

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS

11V027000 · January 19, 2011

The defect
KEYSTONE IS RECALLING CERTAIN MODEL YEAR 2009-2011, MONTANA BIG SKY AND MODEL YEAR 2010-2011, MONTANA FIFTH WHEEL TRAILERS. THE PROPANE HOSE FOR THE SLIDE ROOM MAY CONTACT THE TIRE AND MAY BECOME DAMAGED AS A RESULT.
The risk
A PROPANE LEAK, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE AND/OR EXPLOSION CAUSING PROPERTY DAMAGE AND/OR PERSONAL INJURY.
The remedy
DEALERS WILL INSTALL A METAL PLATE TO PREVENT THE PROPANE LINE FROM COMING INTO CONTACT WITH THE TIRE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 1, 2011. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.

KEYSTONE RV COMPANY · up to 258 vehicles across all model years covered

ELECTRICAL SYSTEM

10V594000 · November 23, 2010

The defect
KEYSTONE IS RECALLING CERTAIN FIFTH WHEEL TRAILERS WITH A GENERATOR READY OPTION. IF THE TRANSFER SWITCH IS NOT INSTALLED TO THE PROPER SPECIFICATIONS, THE ELEVATED ELECTRICAL LOADS ASSOCIATED WITH THE RECREATIONAL VEHICLE USE IN HIGHER AMBIENT TEMPERATURES MAY CAUSE OVERHEATING OF THE LUGS AND DEGRADING OF THE ELECTRICAL CONNECTIONS.
The risk
OVERHEATING OF THE CONNECTIONS COULD RESULT IN A FIRE.
The remedy
DEALERS WILL INSPECT AND REPLACE THE TRANSFER SWITCH IF NECESSARY FREE OF CHARGE. THE SAFETY WAS SUPERCEDED BY CAMPAIGN 11V-577. OWNERS MAY CONTACT KEYSTONE CUSTOMER SERVICE AT 1-866-425-4369.

KEYSTONE RV COMPANY · up to 6,297 vehicles across all model years covered

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

10V587000 · November 17, 2010

The defect
KEYSTONE IS RECALLING CERTAIN RECREATIONAL VEHICLES AND FIFTH WHEEL TRAILERS EQUIPPED WITH 1200-SERIES NORCOLD REFRIGERATORS. THE POPULATION OF REFRIGERATORS BEING ADDRESSED CONTAINS EITHER A SENSING ALGORITHM OR THERMAL SWITCH TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED IN ORDER TO PREVENT A POTENTIAL FIRE. THE RESPONSE TIMES OF THE SENSOR ALGORITHM AND THERMAL SWITCH DEVICES TO STOP POWER ARE NOT SUFFICIENT.
The risk
THE SENSING ALGORITHM OR THERMAL SWITCH INSTALLED TO SHUT OFF POWER TO THE REFRIGERATOR WHEN HIGH TEMPERATURES ARE DETECTED DUE TO A POSSIBLE HYDROGEN GAS LEAK MAY NOT SHUT OFF IN SUFFICIENT TIME TO PREVENT A FIRE.
The remedy
KEYSTONE IS WORKING WITH NORCOLD TO IDENTIFY AND NOTIFY ANY AFFECTED OWNERS. OWNERS WILL BE INSTRUCTED TO CONTACT NORCOLD DEALERS TO RECEIVE THE REMEDY FREE OF CHARGE. PLEASE SEE NORCOLD'S DEFECT REPORT 10E-049 FOR ADDITIONAL INFORMATION. THE RECALL BEGAN ON DECEMBER 10, 2010. OWNERS MAY CONTACT NORCOLD AT 1-800-767-9101 OR KEYSTONE AT 866-425-4369.

KEYSTONE RV COMPANY · up to 4,770 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 12.

TIRES 6 50%
EQUIPMENT 3 25%
WHEELS 2 17%
EQUIPMENT ADAPTIVE/MOBILITY 1 8%
SUSPENSION 1 8%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2012 at 3.

2010 2012 2018
2010 to 2018

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

TIRES
ST235/80R-16/10 TOW MAX STR TRAILER HIGHWAY BW TIRES NEED TO BE INVESTAGATED. WE HAVE HAD 5 FLATS WITH ALL SAME PROBLEM OVER THE PAST 2 YEARS AND HAD READ THERE HAS BEEN 196 COMPLAINTS JUST LIKE OURS SINCE 2004

NHTSA complaint 10760756. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
THE 5TH WHEEL PIN ASSEMBLY HAS MOVEMENT AND HAS CAUSED DAMAGE TO THE INTERIOR CABINET INSIDE ABOVE IT. THERE HAS BEEN OTHER COMPLAINTS IN THE KEYSTONE FORUM ABOUT THE SAME PROBLEM. I HAVE BEEN INFORMED TO NOT TOW IT BY ONE DEALER. I HAVE TOWED IT LESS THAN 3000 MILES SINCE NEW. *JS

NHTSA complaint 10661595. Filed by an owner and not verified by NHTSA or by us.

TIRES

5,000 miles

LAST OCTOBER WE TOOK A TRIP FROM DAYTON, OH TO ORLANDO ? DISNEY WITH OUR 2010 KEYSTONE MONTANA. ON THE RETURN TRIP FRIDAY OCT 5TH, JUST NORTH OF ATLANTA WE HAD A BLOWOUT ON ONE OF THE OEM GOODYEAR MARATHON TIRES, DRIVER SIDE REAR. *TR THERE WAS LIGHT TRAFFIC ON NEWLY BLACKTOPPED ROAD WITH CRUISE CONTROL. BOOM! TIRE AND DEBRIS WENT EVERYWHERE. THE TIRE WAS SHREDDED AND WE HAD AAA/RV COME OUT AND PUT ON THE SPARE. I IMMEDIATELY CHECKED ALL OF THE TIRE PRESSURES (81-82LBS) SO THEY WERE ALL WITHIN SPEC. I CHECKED THEM BEFORE WE LEFT CALHOUN THE NEXT MORNING MAKING SURE THEY WERE ALL 80LBS. WE LIMPED HOME ON SATURDAY. THE TIRE WAS A GOODYEAR 235/80R16, MFG CODE: OH UN 1LHR 3608. THE TIRE WAS

NHTSA complaint 10520485, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
TL* THE CONTACT OWNS A 2010 KEYSTONE MONTANA 3750FL EQUIPPED WITH A NORCOLD REFRIGERATOR, SERIAL NUMBER 12711643. THE CONTACT MENTIONED THAT THE REFRIGERATOR MALFUNCTIONED AND IT FAILED TO COOL ITS CONTENTS. THE CONTACT ALSO STATED THAT THE REFRIGERATOR HAS BEEN REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 10E049000 ( EQUIPMENT) ON THREE DIFFERENT OCCASIONS BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE EQUIPMENT WAS NOT REPAIRED. *TR

NHTSA complaint 10514773. Filed by an owner and not verified by NHTSA or by us.

TIRES

150 miles

POWER KING TOWMAX STR BLEW OUT AFTER ONLY 150 (ONE HUNDRED FIFTY) MILES OF SERVICE. TIRE WAS SPARE FOR 3+ YEARS BEFORE BEING ROTATED INTO SERVICE. AS SPARE, TIRE WAS PROTECTED FROM SUN, BUT MAY HAVE EXPERIENCED UV DAMAGE DUE TO COVER NOT COMPLETELY COVERING BACK. PRESSURE OF 65PSI CONFIRMED 48 HRS PRIOR TO FAILURE. ST225/75R15, DOT 83B4 GPB 0110 DY. TIRE WAS MOUNTED IN DRIVER REAR POSITION OF FIFTH WHEEL RV TRAILER, A 2010 COUGAR 244RLS. ESTIMATED LOAD ON TIRE WAS 1800LB. TIRE WAS RATED FOR 2540LB AT 65PSI. VEHICLE WAS DRIVEN AT 65MPH IN 90+ DEGREE AMBIENT TEMPERATURE FOR TWO HOURS PRIOR TO FAILURE. NO TPMS, BUT DRIVER WITNESSED (IN REAR MIRROR) PIECES OF TREAD SEPARATING AND PULLED OVER

NHTSA complaint 10509656, quoted in part. Filed by an owner and not verified by NHTSA or by us.

TIRES

3,000 miles

AUGUST 24, 2012 TRAVELING ON VACATION FROM MULLICA HILL, NJ TO HATTERAS ISLAND NC. TRAVELED THRU MILLSBORO DE WHEN TIRE #1 BLEW OUT ON THE DRIVER'S SIDE AXEL 2. TIRE EXPLODED FROM SIDE WALL. NOTHING IN TREAD. TIRE SHREDDED AND WRAPPED AROUND AXEL, DAMAGING UNDER SIDE OF TRAVEL TRAILER THRU TO INSULATION, SIDE PANEL AND WHEEL WELL COVER. 09/01/2012 RETURNING FROM HATTERAS ISLAND, NC REACHED DOVER, DE ENTERING TOLL BOOTH 2ND TIRE BLEW OUT, REAR AXEL PASSENGER SIDE SAME TYPE OF BLOW OUT SIDE WALLS, NOTHING IN TREAD. TIRES HAVE APPROXIMATELY 3000 OR LESS MILES ON THEM. REPLACED 1ST TIRE WITH SPARE, SECOND BLOWN OUT TIRE, REQUIRED ASSISTANCE TO BRING US ANOTHER TIRE AS WE DID NOT HAVE THE

NHTSA complaint 10474309, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Keystone Montana

Model year Complaints Recalls Deaths
2017 8 1
2016 9 1
2014 11 4
2013 9 6
2012 11 1

Other 2010 Keystone models

Every Keystone on this site — 12 vehicles, 205 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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