Thor Motor Coach · NHTSA safety record

2013 Thor Motor Coach Palazzo

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Complaints

Crashes

Fires

Injuries

Deaths

Owners of the 2013 Thor Motor Coach Palazzo have filed 8 safety complaints with NHTSA between June 2013 and July 2021. The most complained-about system is visibility and the wipers, named in 5 of them (63%). The typical failure was reported at 19,750 miles, the median across the 4 complaints that gave an odometer reading.

NHTSA has issued 1 recall covering this vehicle.

Recalls (1)

EQUIPMENT

17V758000 · November 22, 2017

The defect: Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy: Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

Thor Motor Coach · up to 110,400 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 8.

VISIBILITY/WIPER 5 63%

EXTERIOR LIGHTING 2 25%

EQUIPMENT 1 13%

TIRES 1 13%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2021 at 3.

2013 to 2021

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

VISIBILITY/WIPER Filed July 12, 2021

The front driver and passenger window seals or some other component in the windows failed and the windows are fogged up. This makes it difficult to use the side view mirrors on the coach.

NHTSA complaint 11424347. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER Filed June 15, 2021

Driver and passenger windows are fogging up unexpectedly which causes loss of view. This is very dangerous when driving as it is difficult to see my side mirrors.

NHTSA complaint 11421048. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER Filed January 9, 2021

PASSENGER SIDE WINDOW HAS STARTED FOR FOG OVER. MAKING IS MORE DIFFICULT TO SEE CLEARLY THRU THE RIGHT HAND OUTSIDE MIRROR.

NHTSA complaint 11387320. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER Filed October 25, 2020

74,000 miles

VISIBILITY THROUGH FRONT STATIONARY PORTION OF DRIVER'S SIDE WINDOW IS COMPROMISED DUE TO INTERNAL "FOGGING" OF TWO-PANE GLASS WINDOW. REAR PORTION OF WINDOW SLIDES FORE AND AFT. AT SOME SUN ANGLES THIS FOGGING OBSCURES DRIVER'S VIEW OF LEFT SIDE MIRROR MAKING VIEW OF ONCOMING/PASSING TRAFFIC DIFFICULT.

NHTSA complaint 11366302. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER Filed February 27, 2020

30,000 miles

THOR USES HEHR DOUBLE-PANE WINDOWS IN MOST OF THEIR PRODUCTS. THE WINDOWS FREQUENTLY SEPARATE, AND THE GLASS PANES CAN FALL-OUT ON THE ROAD, CREATING A HAZARD.

NHTSA complaint 11311947. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING Filed February 21, 2018

9,500 miles

BRAKE LIGHTS DO NOT LIGHT WHEN BRAKE PEDAL IS DEPRESSED. RECALL DOES NOT INCLUDE MY VIN NUMBER. HOWEVER, RECALL INCLUDES MY MANUFACTURED DATE OF OCTOBER 2012. CAMPAIGN NUMBER FL-634.*DT*JB

NHTSA complaint 11074118. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Thor Motor Coach Palazzo

Model year	Complaints	Recalls	Deaths
2018	12	3	—

Every Thor Motor Coach on this site — 6 vehicles, 91 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

Complaints: NHTSA's ODI complaint file , published August 20, 2026. One complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall campaign API , most recent campaign filed August 12, 2026.
Investigations: NHTSA's ODI investigation file , published 2026-08-19.

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by guarledes
Independent developer and analyst