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Thor Motor Coach · NHTSA safety record

2013 Thor Motor Coach Palazzo

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 8 safety complaints about the 2013 Thor Motor Coach Palazzo with the US government. Of those, no death is recorded. One recall campaign is open against it, covering equipment.

The most complained-about system is visibility and the wipers, named in 5 complaints, 63% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers June 2013 to July 2021 · How this is counted

What is on file

8 complaints on file

8

Complaints

0

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
VISIBILITY/WIPER 5 · 63%
EXTERIOR LIGHTING 2 · 25%
EQUIPMENT 1 · 13%
TIRES 1 · 13%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 8.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2021 at 3.

4 3 2 1
13 15 18 20 21

This is the year the complaint was filed, not the year the failure happened. The range runs from 2013 to 2021.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2013 Thor Motor Coach Palazzo. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

1 on file

EQUIPMENT

17V758000 · November 22, 2017

The defect
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
The risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
The remedy
Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

Thor Motor Coach · up to 110,400 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

VISIBILITY/WIPER
The front driver and passenger window seals or some other component in the windows failed and the windows are fogged up. This makes it difficult to use the side view mirrors on the coach.

NHTSA complaint 11424347. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
Driver and passenger windows are fogging up unexpectedly which causes loss of view. This is very dangerous when driving as it is difficult to see my side mirrors.

NHTSA complaint 11421048. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
PASSENGER SIDE WINDOW HAS STARTED FOR FOG OVER. MAKING IS MORE DIFFICULT TO SEE CLEARLY THRU THE RIGHT HAND OUTSIDE MIRROR.

NHTSA complaint 11387320. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER

74,000 miles

VISIBILITY THROUGH FRONT STATIONARY PORTION OF DRIVER'S SIDE WINDOW IS COMPROMISED DUE TO INTERNAL "FOGGING" OF TWO-PANE GLASS WINDOW. REAR PORTION OF WINDOW SLIDES FORE AND AFT. AT SOME SUN ANGLES THIS FOGGING OBSCURES DRIVER'S VIEW OF LEFT SIDE MIRROR MAKING VIEW OF ONCOMING/PASSING TRAFFIC DIFFICULT.

NHTSA complaint 11366302. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER

30,000 miles

THOR USES HEHR DOUBLE-PANE WINDOWS IN MOST OF THEIR PRODUCTS. THE WINDOWS FREQUENTLY SEPARATE, AND THE GLASS PANES CAN FALL-OUT ON THE ROAD, CREATING A HAZARD.

NHTSA complaint 11311947. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING

9,500 miles

BRAKE LIGHTS DO NOT LIGHT WHEN BRAKE PEDAL IS DEPRESSED. RECALL DOES NOT INCLUDE MY VIN NUMBER. HOWEVER, RECALL INCLUDES MY MANUFACTURED DATE OF OCTOBER 2012. CAMPAIGN NUMBER FL-634.*DT*JB

NHTSA complaint 11074118. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Thor Motor Coach Palazzo

Model year Complaints Recalls Deaths
2018 12 3 —

Every Thor Motor Coach on this site — 6 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst