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Toyota · NHTSA safety record

2013 Toyota Avalon Hybrid

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

23

Complaints

4

Crashes

0

Fires

3

Injuries

0

Deaths

Owners of the 2013 Toyota Avalon Hybrid have filed 23 safety complaints with NHTSA between October 2013 and December 2021. The most complained-about system is forward collision avoidance, named in 5 of them (22%). The typical failure was reported at 26,000 miles, the median across the 13 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle. A further 1 defect investigation is open and unresolved.

Recalls (3)

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE

20V024000 · January 17, 2020

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.
The risk
In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.
The remedy
Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.

Toyota Motor Engineering & Manufacturing · up to 2,891,976 vehicles across all model years covered

FORWARD COLLISION AVOIDANCE: CRASH IMMINENT BRAKING

15V728000 · November 3, 2015

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015 and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015. The affected vehicles are equipped with a Pre-Collision System (PCS) as optional equipment. In these vehicles, the PCS may unexpectedly activate and apply the brakes when the radar detects a steel joint or plate in the roadway as an object.
The risk
A vehicle that unexpectedly brakes increases the risk of a crash.
The remedy
Toyota will notify owners, and dealers will replace certain PCS components, free of charge. The recall began on July 28, 2016. Owners may contact Toyota at 1-888-270-9371. Toyota's numbers for this campaign are F1V and F2E.

Toyota Motor Engineering & Manufacturing · up to 30,812 vehicles across all model years covered

VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING

13V505000 · October 17, 2013

The defect
Toyota Motor Engineering & manufacturing North America, Inc. (Toyota) is recalling certain model year 2013-2014 Camry and Camry HV, model year 2013 Avalon and Avalon HV and model year 2014 Corolla vehicles. In the affected vehicles, the windshield wiper switch assembly may short circuit. As such, these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard, No. 104, "Windshield Wiping and Washing Systems."
The risk
A short circuit could cause inoperative windshield wipers, reducing driver visibility and increasing the risk of a crash.
The remedy
Toyota will notify owners, and dealers will replace the wiper switch assembly, free of charge. The recall began on November 8, 2013. Owners may contact Toyota at 1-800-331-4331.

Toyota Motor Engineering & Manufacturing · up to 9,795 vehicles across all model years covered

Defect investigations (4)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Brake Actuator Valve Wear

DP23005

Still open defect petition · opened November 22, 2023

the hydraulic brakes

The Office of Defects Investigation (ODI) has received a petition dated September 19, 2023 from the owner of a 2012 Toyota Prius V requesting that ODI reevaluate its decision to deny DP19-004. In the letter, the petitioner reported experiencing an unexpected and complete loss of brake power while driving, accompanied by multiple dashboard warning lights. This petition is based on the petitioner's direct experience and assessment that ODI closed DP19-004 because its prompting petition was withdrawn by that petitioner. ODI will review the work conducted during DP19-004 and a review of any additional related complaints and crashes via a new defect petition The petition and related materials can be reviewed at NHTSA.gov under the following ODI number:11553736.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

Brake Actuator Valve Wear

DP19004

Closed defect petition · opened September 30, 2019 · closed January 21, 2021

the hydraulic brakes

On September 19, 2019, the Office of Defects Investigation (ODI) received a defect petition from Mr. Roger Hogan requesting that the Agency investigate and recall certain Toyota Prius, Prius PHV, Camry Hybrid and Avalon Hybrid vehicles for a brake actuator valve wear condition covered under Toyota Customer Support Programs ZJB and ZKK (subject CSP?s). In support of his request, the petitioner identified 117 NHTSA complaints allegedly related to the subject CSP condition, including 60 reporting crashes. On September 30, 2019, ODI opened Defect Petition DP19-004 to evaluate the petitioner?s request for an investigation. In August 2020, the petitioner notified the Agency that he was withdrawing his petition. Because the petitioner has withdrawn the petition, we are denying the petition as moot and no further analysis of this petition is necessary.NHTSA is authorized to issue an order requiring notification and remedy of a defect if the Agency?s investigation shows a defect in the design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 U.S.C. ?? 30102(a)(9), 30118. Because the petitioner has with withdrawn the petition, the petition is denied as moot. This action does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency notes that it is not required to receive a defect petition prior to opening a defect investigation and will take further action if warranted by future circumstances.

Electrical overstress

EA19001

Closed engineering analysis · opened April 19, 2019 · closed September 19, 2024 · led to recall 20V024

the air bags

The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect.  During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW.  The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications.  The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU.  In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment.  FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle.  Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW.  These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes.  An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time.   In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU.  This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners.  Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW.  The risk associated with the ASIC is equally shared among all OEMS involved in the investigation.  The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage.  There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation.  The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU.  If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC.  Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC.  All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled.  In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024.  With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 23.

FORWARD COLLISION AVOIDANCE 5 22%
UNKNOWN OR OTHER 4 17%
AIR BAGS 3 13%
SEATS 3 13%
VEHICLE SPEED CONTROL 3 13%
ENGINE 2 9%
FUEL/PROPULSION SYSTEM 2 9%
STRUCTURE 2 9%
ELECTRICAL SYSTEM 1 4%
ELECTRONIC STABILITY CONTROL (ESC) 1 4%
EXTERIOR LIGHTING 1 4%
POWER TRAIN 1 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2014 at 8.

2013 2014 2021
2013 to 2021

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · 9,500 miles

TL* THE CONTACT OWNED A 2013 TOYOTA AVALON HYBRID. THE CONTACT'S VEHICLE WAS STRUCK BY A DRUNK DRIVER, WHICH CAUSED THE CONTACT TO CRASH THE VEHICLE INTO AN EMBANKMENT. THE VEHICLE ROLLED OVER SEVERAL TIMES. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND FRONT PASSENGER WERE INJURED AND RECEIVED MEDICAL ATTENTION. THE DRIVER FROM THE OTHER VEHICLE ALSO SUSTAINED INJURIES. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE OCCURRED WHILE DRIVING 40 MPH. THE APPROXIMATE FAILURE MILEAGE WAS 9,500.

NHTSA complaint 10627178. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · 10,000 miles

ON SUNDAY, MARCH 16, 2014, AT APPROXIMATELY 12:50PM, NORTHBOUND TRAFFIC ON LAKE SHORE DRIVE WAS BROUGHT TO A HALT BY FOUR POLICE VEHICLES THAT SPREAD ACROSS THE FOUR NORTHBOUND LANES. THE POLICE VEHICLES WERE PARKED, ONE IN EACH LANE. THE OFFICERS HAD CREATED A ROAD BLOCK. MY CAR WAS IN THE FAR EAST LANE IMMEDIATELY BEHIND A PARKED POLICE VEHICLE. I PLACED MY VEHICLE IN PARK, BUT KEPT THE ENGINE RUNNING. MINUTES LATER, A BLACK CHRYSLER SEDAN DRIVING AT A HIGH SPEED (ESTIMATED AT 55-100MPH PER POLICE REPORTS) WAS BEING PURSUED BY THE POLICE IN A HIGH SPEED CHASE. THE BLACK CHRYSLER APPROACHED MY STATIONARY VEHICLE FROM THE REAR WITH NO SIGNS OF SLOWING DOWN. I TOLD MY FAMILY WE WERE ABOUT TO

NHTSA complaint 10573606, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

crash · towed · 27,700 miles

I WAS PARKING HEAD-IN TO PARKING SPOT. AS I REACHED THE FINAL SPOT, AND WAS SHIFTING GEAR TO P (PARKING), THE CAR TOOK OFF LIKE A "ROCKET" AND JUMPED THE CURB. THIS CAUSED DAMAGE TO THE CAR PARKED IN THE NEXT PARKING SPOT AND MY CAR. THE OTHER CAR HAD TO BE TOWED. I WAS ABLE TO STILL DRIVE MY CAR. THIS HAPPENED AT AN OFFICE BUILDING OUTDOOR PARKING LOT. PEOPLE STANDING OUTSIDE THE BUILDING (FOR SMOKING OR OTHERWISE) WITNESSED IT ALL. THEY ALSO INDICATED THAT THE CAR WENT LIKE A ROCKET AND THEY HAVE NEVER SEEN ANYTHING LIKE THIS.

NHTSA complaint 10817181. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

crash

2013 TOYOTA AVALON. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION VEHICLE ACCIDENT. *SMD THE CONSUMER STATED THE VEHICLE ACCELERATED BACKWARDS OUT OF A PARKING SPACE. LUCKILY, SHE DID NOT HIT ANYTHING OR ANYONE. HOWEVER, IT THEN ACCELERATED FORWARD HITTING ANOTHER VEHICLE IN A PARKING SPACE. THE VEHICLE WAS INSPECTED, AND IT WAS DETERMINED, THE ACCIDENT WAS NOT A RESULT OF ANY TYPE OF MANUFACTURING OR DESIGN DEFECT. *JB

NHTSA complaint 10615456. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

98,000 miles

The contact owns a 2013 Toyota Avalon Hybrid. The contact stated that several instrument cluster warning lights were illuminated. The vehicle was taken to the local dealer who informed the contact that they were unable to determine the cause of the failure. The vehicle was not repaired. The vehicle was taken to an independent mechanic who informed the contact that the vehicle was a hazard and could catch on fire. The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 98,000.

NHTSA complaint 11445406. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

43,000 miles

TL* THE CONTACT OWNS A 2013 TOYOTA AVALON HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER SIDE OF THE VEHICLE AND THE CONTACT NOTICED THAT THE PASSENGER SIDE EXTERIOR MIRROR HAD SHATTERED. THE MIRROR WAS NOT STRUCK BY ANY FOREIGN OBJECTS. THE VEHICLE WAS TAKEN TO JOHN O'NEIL JOHNSON TOYOTA (LOCATED AT 2900 MS-39, MERIDIAN, MS 39301, (888) 781-0044) WHERE IT WAS DIAGNOSED THAT THE MIRROR AND WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

NHTSA complaint 11252055. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
WHEN IT RAINS HEAVILY (WITHIN THE TWO MONTHS I HAVE OWNED IT), THE ROOF AND/OR SUNROOF LEAKS CAUSING WATER DAMAGE IN MULTIPLE AREAS OF THE ROOF. THE DEALERSHIP CANNOT FIND A CAUSE AFTER THE INITIAL SUNROOF DRAIN WAS CLEARED.

NHTSA complaint 11221582. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
WHEN I PUT THE CAR IN REVERSE, THERE IS A VERY LOUD GRINDING NOISE AS THE RETRACTABLE REAR WINDOW SCREEN TRIES TO GO UP. WHEN THE CAR IS PUT IN GEAR THERE IS A DIFFERENT GRINDING NOISE. THE SCREEN HAS FROZEN IN VARIOUS STAGES OF UP OR DOWN, BUT NOW IS STUCK DOWN, OBVIOUSLY TRYING TO RAISE. ACCORDING TO MANY POSTS ONLINE, INCLUDING SOME FROM TOYOTA DEALERSHIPS, THIS HAS BEEN AN ONGOING PROBLEM FOR OVER 10 YEARS. IT IS A SAFETY PROBLEM AT NIGHT WHEN THE SCREEN HAS BEEN STUCK IN THE UP POSITION AND IT IS DIFFICULT TO SEE OUT. IT IS ALSO A SAFETY PROBLEM BECAUSE THE NOISE IS VERY LOUD AND DISTRACTING. I HAVE TAKEN IT TO TWO DIFFERENT TOYOTA DEALERS WHO SAY IT WILL COST $1,600 TO REPLACE, BUT IT

NHTSA complaint 11218055, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING

65,797 miles

HEADLIGHTS BLOW OUT FREQUENTLY AND NEED REPLACING.

NHTSA complaint 11099094. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER

58,000 miles

REAR WINDOW SHADE WILL NOT RETRACT. STAYS IN UP POSITION ALL THE TIME. HARD TO SEE AT NIGHT. DEALER SAYS THERE HAS BEEN ALOT OF SHADES THAT QUIT FUNTIONING. NOT COVERED UNDER WARRANTY. $1700 REPAIR IF WANT DONE. CAN'T EVEN DISABLE SO IT WILL RETRACT AND STAY DOWN.

NHTSA complaint 11039357. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Avalon Hybrid

Model year Complaints Recalls Deaths
2015 12 2
2014 18 2

Other 2013 Toyota models

Every Toyota on this site — 272 vehicles, 370 recall campaigns and 3 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst