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Toyota · NHTSA safety record

2015 Toyota Avalon Hybrid

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

12

Complaints

1

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2015 Toyota Avalon Hybrid have filed 12 safety complaints with NHTSA between February 2016 and January 2021. The most complained-about system is the brakes, named in 5 of them (42%). The typical failure was reported at 19,000 miles, the median across the 7 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle. A further 1 defect investigation is open and unresolved.

Recalls (2)

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE

20V024000 · January 17, 2020

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2011-2019 Corolla, 2011-2013 Matrix, 2012-2018 Avalon, and 2013-2018 Avalon Hybrid vehicles. During certain crashes, the air bag electronic control unit (ECU) may malfunction, possibly disabling the deployment of the air bags and/or seat belt pretensioners.
The risk
In the event of a crash, air bags and/or seat belt pretensioners that do not deploy as intended may increase the risk of injury.
The remedy
Toyota will notify owners, and dealers will inspect the ECU and install a noise filter between the air bag control module and its wire harness, as necessary, free of charge. Owners were notified of the safety risk beginning March 2, 2020. A second letter notifying owners of the remedy repair will be mailed between March 16, 2020 and June 27, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 20TB03, 20TA03 and 20TA05.

Toyota Motor Engineering & Manufacturing · up to 2,891,976 vehicles across all model years covered

FORWARD COLLISION AVOIDANCE: CRASH IMMINENT BRAKING

15V728000 · November 3, 2015

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2013-2015 Avalon and Avalon Hybrid vehicles manufactured October 19, 2012 to October 27, 2015 and 2013-2015 Lexus ES350 and ES300h vehicles manufactured June 18, 2012 to July 6, 2015. The affected vehicles are equipped with a Pre-Collision System (PCS) as optional equipment. In these vehicles, the PCS may unexpectedly activate and apply the brakes when the radar detects a steel joint or plate in the roadway as an object.
The risk
A vehicle that unexpectedly brakes increases the risk of a crash.
The remedy
Toyota will notify owners, and dealers will replace certain PCS components, free of charge. The recall began on July 28, 2016. Owners may contact Toyota at 1-888-270-9371. Toyota's numbers for this campaign are F1V and F2E.

Toyota Motor Engineering & Manufacturing · up to 30,812 vehicles across all model years covered

Defect investigations (4)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Brake Actuator Valve Wear

DP23005

Still open defect petition · opened November 22, 2023

the hydraulic brakes

The Office of Defects Investigation (ODI) has received a petition dated September 19, 2023 from the owner of a 2012 Toyota Prius V requesting that ODI reevaluate its decision to deny DP19-004. In the letter, the petitioner reported experiencing an unexpected and complete loss of brake power while driving, accompanied by multiple dashboard warning lights. This petition is based on the petitioner's direct experience and assessment that ODI closed DP19-004 because its prompting petition was withdrawn by that petitioner. ODI will review the work conducted during DP19-004 and a review of any additional related complaints and crashes via a new defect petition The petition and related materials can be reviewed at NHTSA.gov under the following ODI number:11553736.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

Brake Actuator Valve Wear

DP19004

Closed defect petition · opened September 30, 2019 · closed January 21, 2021

the hydraulic brakes

On September 19, 2019, the Office of Defects Investigation (ODI) received a defect petition from Mr. Roger Hogan requesting that the Agency investigate and recall certain Toyota Prius, Prius PHV, Camry Hybrid and Avalon Hybrid vehicles for a brake actuator valve wear condition covered under Toyota Customer Support Programs ZJB and ZKK (subject CSP?s). In support of his request, the petitioner identified 117 NHTSA complaints allegedly related to the subject CSP condition, including 60 reporting crashes. On September 30, 2019, ODI opened Defect Petition DP19-004 to evaluate the petitioner?s request for an investigation. In August 2020, the petitioner notified the Agency that he was withdrawing his petition. Because the petitioner has withdrawn the petition, we are denying the petition as moot and no further analysis of this petition is necessary.NHTSA is authorized to issue an order requiring notification and remedy of a defect if the Agency?s investigation shows a defect in the design, construction, or performance of a motor vehicle that presents an unreasonable risk to safety. 49 U.S.C. ?? 30102(a)(9), 30118. Because the petitioner has with withdrawn the petition, the petition is denied as moot. This action does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency notes that it is not required to receive a defect petition prior to opening a defect investigation and will take further action if warranted by future circumstances.

Electrical overstress

EA19001

Closed engineering analysis · opened April 19, 2019 · closed September 19, 2024 · led to recall 20V024

the air bags

The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect.  During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW.  The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications.  The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU.  In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment.  FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle.  Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW.  These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes.  An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time.   In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU.  This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners.  Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW.  The risk associated with the ASIC is equally shared among all OEMS involved in the investigation.  The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage.  There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation.  The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU.  If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC.  Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC.  All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled.  In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024.  With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 12.

SERVICE BRAKES 5 42%
ELECTRICAL SYSTEM 3 25%
ELECTRONIC STABILITY CONTROL (ESC) 2 17%
ENGINE 2 17%
VEHICLE SPEED CONTROL 2 17%
AIR BAGS 1 8%
EXTERIOR LIGHTING 1 8%
FORWARD COLLISION AVOIDANCE 1 8%
UNKNOWN OR OTHER 1 8%
VISIBILITY 1 8%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2016 at 6.

2016 2021
2016 to 2021

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed · 5,000 miles

TL* THE CONTACT OWNED A 2015 TOYOTA AVALON HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE WAS INVOLVED IN A COLLISION WITH ANOTHER THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS BROADSIDED BY A PICKUP; HOWEVER, THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, RIBS AND SHOULDER REQUIRING MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

NHTSA complaint 10854792. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

towed · 16,251 miles

TL* THE CONTACT OWNS A 2015 TOYOTA AVALON HYBRID. WHILE DRIVING 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND IT TRAVELED TO THE FLOORBOARD BEFORE STOPPING THE VEHICLE. THE VEHICLE WAS TOWED TO DAYTONA TOYOTA 1700 (451 N NOVA RD, DAYTONA BEACH, FL 32114, (386) 255-7475), BUT THE FAILURE COULD NOT BE DUPLICATED AND NO FAILURES WERE FOUND. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NOTHING COULD BE DONE UNLESS THE BRAKE FAILURE COULD BE DUPLICATED. THE FAILURE MILEAGE WAS 16,251. *JS *LN *TT

NHTSA complaint 11093611. Filed by an owner and not verified by NHTSA or by us.

ENGINE

towed · 89,696 miles

TL* THE CONTACT OWN A 2015 TOYOTA AVALON. THE CONTACT STATED WHILE DRIVING 30 MPH, THE HYBRID ENGINE ON THE VEHICLE SWITCHED FROM ELECTRIC TO GASOLINE OPERATION WHICH CAUSE A FASTER ACCELERATION AND JERKING MOTION. THE CONTACT STATED THAT THE FAILURE SHOULD NOT HAVE OCCURRED. THE CONTACT HAD THE VEHICLE TOWED TO FITZGERALD TOYOTA GAITHERSBURG (907 N FREDERICK AVE, GAITHERSBURG, MD 20879) WHO INSPECTED THE VEHICLE AND FOUND NO FAILURE WITH VEHICLE. THE DEALER STATED THAT THE VEHICLE OPERATED AS DESIGNED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE. THE MANUFACTURER HAD A THIRD-PARTY INVESTIGATOR INSPECT THE VEHICLE AND IDENTIFIED THE ACCELERATION AND JERKING IN THE VEHICLE WHEN

NHTSA complaint 11390023, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
THE AVALON HYBRIDS COVERED ONLY BY WARRANTY ENHANCEMENT ZKK ARE SUFFERING THE SAME DANGERS AND FVMSS NONCOMPLIANCE DUE TO BRAKE BOOSTER PUMP ASSEMBLY FAILURES AS THOSE TOYOTA COVERED BY SAFETY RECALLS (D0H & K0L). BY EXCLUDING AVALON HYBRIDS WITH DEFECTIVE BRAKES FROM THE D0H AND K0L SAFETY RECALLS, TOYOTA IS LEAVING THE OWNERS TO HELPLESSLY EXPERIENCE LIFE-THREATENING BRAKE FAILURE OR MALFUNCTION BEFORE TOYOTA WILL PROVIDE THE REPLACEMENT BRAKE COMPONENTS NEEDED TO MAKE THE VEHICLE SAFE. THE LAW REQUIRES TOYOTA TO PREVENT THE LIFE-THREATENING DANGERS OF THIS BRAKE DEFECT BEFORE THE FAILURE OCCURS. TOYOTA'S COST-CUTTING STRATEGIES ARE CAUSING CRASHES AND INJURIES. INJURIES AND CRASHES

NHTSA complaint 11256523, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

40,000 miles

TL* THE CONTACT OWNS A 2015 TOYOTA AVALON HYBRID. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT HEARD AN EXPLOSION AND NOTICED THAT THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE CONTACT CALLED NEWARK TOYOTA WORLD (230 E CLEVELAND AVE, NEWARK, DE 19711) AND SCHEDULED A DIAGNOSTIC AND REPAIR APPOINTMENT FOR JUNE 24, 2019. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

NHTSA complaint 11222139. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 TOYOTA AVALON HYBRID. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL MALFUNCTION IN THE VEHICLE, WHICH SHORTED OUT THE DISPLAY PANEL WITHOUT WARNING. THE DEALER (DON MCGILL TOYOTA, 11800 KATY FWY HOUSTON, TX 77079, (281) 496-2000) WAS NOTIFIED AND AN APPOINTMENT WAS SCHEDULED TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD NOT ISSUED A RECALL CAMPAIGN. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA complaint 11089004. Filed by an owner and not verified by NHTSA or by us.

ELECTRONIC STABILITY CONTROL (ESC)

28,000 miles

TIME TO TIME EVERYTHING ON THE DASHBOARD OF MY CAR SHUTDOWN (LIGHTS, NAVIGATION, STEREO SYSTEM E.T.C. ALL ELECTRONIC DEVICES, IT MOSTLY HAPPENS WHEN I DRIVE, ALSO THE DASHBOARD MAKES A NOISE WHICH SOUNDS LIKE A CLICK. ABOUT AN YEAR AGO I GOT A RECALL FOR BUT WHEN I BROUGHT MY CAR TO THE TOYOTA OF NOHO THEY TOLD ME THAT THEY DIDN'T FIND ANY PROBLEM, SO NOTHING HAS BEEN REPLACED AND I STILL HAVE BOTH PROBLEMS WHICH HARD TO FIND OUT BY DRIVING COUPLES OF MILES, HOW A TECHNICIAN EXPLAINED TO ME. SO PLEASE REQUEST A REPLACEMENT OR FIX THEM, BECAUSE IT'S DANGEROUS WHEN POWER GOES OFF WHILE YOU ARE ON FREEWAY. I HAVEN'T MENTIONED THAT I GOT LOST MANY TIMES BECAUSE THE NAVIGATION STOPPED WORKING,

NHTSA complaint 11062563, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Toyota Avalon Hybrid

Model year Complaints Recalls Deaths
2014 18 2
2013 23 3

Other 2015 Toyota models

Every Toyota on this site — 272 vehicles, 370 recall campaigns and 3 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst