CSR

Buick · NHTSA safety record

2015 Buick Encore

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

124

Complaints

6

Crashes

2

Fires

7

Injuries

0

Deaths

Owners of the 2015 Buick Encore have filed 124 safety complaints with NHTSA between June 2015 and July 2026. The most complained-about system is the electrical system, named in 30 of them (24%). The typical failure was reported at 33,200 miles, the median across the 80 complaints that gave an odometer reading.

NHTSA has issued 4 recalls covering this vehicle.

Recalls (4)

AIR BAGS:FRONTAL

17V437000 · July 10, 2017

The defect
General Motors LLC (GM) is recalling certain model year 2014-2016 Buick Lacrosse and Chevrolet Spark EV, Caprice PPV and SS vehicles, 2014-2017 Buick Encore and Chevrolet Corvette, Silverado 1500 and GMC Sierra 1500 vehicles, 2015-2016 Cadillac Escalade and Escalade ESV, Chevrolet Tahoe, Trax, Suburban and Silverado 2500 and 3500 and GMC Yukon and Yukon XL vehicles, and 2015-2017 GMC Sierra HD 2500 and 3500 vehicles. While being previously remedied for recall 16V-651, the affected vehicles may not have received the complete software update necessary to remedy the recall condition. Without the update, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
The risk
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
The remedy
GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on August 4, 2017. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 17287.

General Motors LLC · up to 40,683 vehicles across all model years covered

AIR BAGS:FRONTAL

16V651000 · September 8, 2016

The defect
General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Police Pursuit Vehicle, GMC Sierra 1500, Buick Encore, and 2014-2016 Buick Lacrosse, Chevrolet Spark EV and SS vehicles. In the affected vehicles, certain driving conditions may cause the air bag sensing and diagnostic module (SDM) software to activate a diagnostic test. During this test, deployment of the frontal air bags and the seat belt pretensioners would not occur in the event of a crash.
The risk
A failure of the front air bags or seat belt pretensioners to deploy in the event of a crash necessitating deployment increases the risk of injury to the driver and front passenger.
The remedy
GM will notify owners, and dealers will reflash the SDM software. Vehicles that have had a previous air bag deployment will have the SDM replaced. These repairs will be performed free of charge. The recall began on October 13, 2016. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16007.

General Motors LLC · up to 3,640,162 vehicles across all model years covered

EQUIPMENT:OTHER:LABELS

15V162000 · March 20, 2015

The defect
General Motors LLC (GM) is recalling certain model year 2015 Buick Encore vehicles manufactured August 26, 2014, to February 9, 2015, and 2015 Chevrolet Trax vehicles manufactured October 13, 2014, to February 3, 2015. The affected vehicles have tire placards that do not provide the rim size information for the front or rear wheels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims and Motor Home/Recreation Vehicle Trailer Load Carrying Capacity Information for Motor Vehicles with a GVWR of 4,536 kilograms (10,000 pounds) or less."
The risk
If the label is missing front and rear rim size information, the owner may replace the rims with ones that are an incorrect size, increasing the risk of crash.
The remedy
GM will notify owners, and will send owners a corrected label, free of charge. The recall April 29, 2015. Owners may contact Buick customer service at 1-800-521-7300, and Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15166.

General Motors LLC · up to 19,831 vehicles across all model years covered

STEERING:ELECTRIC POWER ASSIST SYSTEM

15V146000 · March 13, 2015

The defect
General Motors LLC (GM) is recalling certain model year 2015 Buick Encore vehicles manufactured November 27, 2014, to February 24, 2015, and 2015 Chevrolet Trax vehicles manufactured November 18, 2014, to February 17, 2015. The steering column assembly housing may contact the power steering printed circuit board causing the circuit board to wear.
The risk
The circuit board wear may cause a sudden loss of electric power steering assist, increasing the risk of a crash.
The remedy
GM will notify owners, and dealers will inspect and replace the steering column assembly, as necessary, free of charge. The recall began April 24, 2015. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 15168.

General Motors LLC · up to 2,295 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 124.

ELECTRICAL SYSTEM 30 24%
ENGINE 29 23%
STEERING 27 22%
SERVICE BRAKES 20 16%
AIR BAGS 16 13%
UNKNOWN OR OTHER 15 12%
POWER TRAIN 11 9%
FUEL/PROPULSION SYSTEM 7 6%
EXTERIOR LIGHTING 5 4%
STRUCTURE 5 4%
SUSPENSION 5 4%
VEHICLE SPEED CONTROL 5 4%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 17.

2015 2019 2026
2015 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

2 injured · crash · towed · 70,000 miles

A CAR PULLED OUT IN FRONT OF MY WIFE. SHE STRUCK THE OTHER VEHICLE IN THE DRIVER'S DOOR. THE AIRBAG DID NOT DEPLOY AND THE SEATBELT DID NOT LOCK. THIS CAUSED HER INJURIES. THERE HAS BEEN A RECALL FOR THIS PROBLEM. IT DID NOT FIX THE PROBLEM. THE ACCIDENT OCCURRED IN A 35 MPH ZONE AND ON A 4 LANE ROAD.

NHTSA complaint 11376729. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed · 9,000 miles

MY CAR WAS IN MOTION GOING APPROXIMATELY 45-50 MPH WHEN IT HIT A STATIONARY VEHICLE ON THE HIGHWAY. I WAS ABLE TO HIT MY BRAKES BUT STILL HIT THE CAR IN ALMOST FULL FORCE, HEAD ON. BOTH MY CAR AND THE CAR I HIT ARE TOTALED, AND I WAS TAKEN BY AMBULANCE TO THE HOSPUTAL AFTER, BUT MY AIRBAGS DID NOT GO OFF.

NHTSA complaint 10994050. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION:REAR:AXLE:SPINDLE

1 injured · crash · towed · 108,000 miles

The contact owns a 2015 Buick Encore. The contact stated that while their son was driving at approximately 30 mph when they suddenly heard a booming sound from underneath the body of the vehicle. The contact stated that the vehicle then suddenly gear towards the right and the driver had lost control of the vehicle. The vehicle then crashed into another nearby vehicle which caused the vehicle to flip upside down. The air bags did deploy. A police incident report was filed. There were injuries to their hands, shoulders and back that required medical attention. The vehicle was towed however had not been decided to be deemed totaled as of yet. The contact stated that when a family member who

NHTSA complaint 11432136, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

1 injured · crash · 18,000 miles

ON 5/25/18, ABS FAILED WHEN BRAKES APPLIED AT AROUND 30 MPH LEADING TO A REAR END CRASH ON WET RAINY ROAD AT A ROUNDABOUT AT JACARANDA BOULEVARD AND EAST VENICE AVENUE, VENICE, FL.

NHTSA complaint 11100704. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Weber road auto service replaced the engine using county PRC and out-of-pocket funds, and the newly installed used engine has an active engine oil cooler leak, creating an immediate vehicle fire and sudden engine stalling hazard. Also there’s a leak at the ac compressor, condenser and coupler valves. This was discovered by Buckeye Auto Service. No repairs have been made as first shop keeps brushing me off.

NHTSA complaint 11753438. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The turbo in my vehicle has a check engine light come on and than the engine does no act right. The repair shop that looked at car stated that the manufacture knows this is a known issue and they have not made a recall as several cars my year range has this going on. If this is a known issue why is there no recall. I worked had for my car and I can not afford the repair of a know issues with the turbo as it cost a lot and I should not have to cover this as it is apparent this is a manufacture defect that is known. It puts me as risk as the car is not preforming properly and it jumps and does not go properly when it has the issue arise. I will get hit for not going after I come to a stop and

NHTSA complaint 11746663, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Transmission wouldn't shift out of 2nd gear and wouldnt shift into reverse. Has no power steering or power brakes

NHTSA complaint 11742919. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
The seatbelt systems light has come on in my 2015 Buick Encore.

NHTSA complaint 11737000. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING
The contact owns a 2015 Buick Encore. The contact stated that while depressing the accelerator, the vehicle hesitated before accelerating. The contact became aware of oil underneath the vehicle on the driveway, resulting in a complete loss of power. The vehicle leaked oil and lost the vehicle lost power twice. The check engine warning light was illuminated. The contact inspected the vehicle and determined that the mass air flow sensor had failed. The MAF sensor was replaced twice, the Oxygen sensors were replaced three times, and the turbocharger was replaced once. The failures persisted. The manufacturer was not informed of the failure. The failure mileage was unknown.

NHTSA complaint 11687354. Filed by an owner and not verified by NHTSA or by us.

ENGINE
check engine light came onforP0299 code and heard that there's a lot of vehicles with turbos having this problem

NHTSA complaint 11679703. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Buick Encore

Model year Complaints Recalls Deaths
2020 19 2
2019 84 2 1
2018 74 0
2017 89 2
2016 79 2
2014 60 4
2013 52 6

Other 2015 Buick models

Every Buick on this site — 60 vehicles, 172 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst