2015 Forest River Shasta

The defect

Forest River, Inc. (Forest River) is recalling certain model year 2013-2015 Coachmen Shasta SHT27RL travel trailers manufactured May 7, 2013, to May 7, 2015. The affected trailers may have an incorrect gross vehicle weight rating (GVWR) information stated on the Federal Weight Tags. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."

The risk

Incorrect GVWR information on the label may lead the operator to load the trailer to an incorrect weight, increasing the risk of a vehicle crash.

The remedy

Forest River will notify owners, and dealers will replace the incorrect label with a corrected label, free of charge. The recall began on June 23, 2015. Owners may contact Forest River customer service at 1-574-825-8717. Forest River's number for this recall is 53-05132015-0035.

Forest River, Inc. · up to 120 vehicles across all model years covered

Closed defect petition · opened December 4, 2015 · closed June 28, 2016 · led to recall 16V218000

the latches, locks and linkages, the body structure, the suspension, the tires, visibility

The Office of Defects Investigation (ODI) opened this investigation after receipt of Defect Petition ES15-004654.The petition alleged eleven (11) separate issues.Six (6) of the issues related to vehicle design or construction.The other five (5) related to corporate safety culture.ODI considered each issue separately during it's evaluation.An outline of the issues follows.Additional details are included in the attached Evaluation Report.Four (4) issues were addressed with recalls: Window failuresRecall 15V-553 Wheel well/Suspension/RimsRecall 15V-552 Passenger tire failures Recall 15V-369 Dinette bed failures Recall 16V-218One (1) issue was addressed with a Technical Service Bulletin (TSB). Body separation from frame.OEM TSB # 53-05112016-0191.One (1) issue, Door Lock Failures, was not considered a safety issue as NFPA Standard 1192 requires multiplemeans of egress.The remaining five (5) issues, listed below, were either directly or indirectly addressed by a Consent Order issued July 8, 2015. (1) Questionable record keeping practices on serious defects (2) Shasta & Dealer dismissing safety concerns reported by owners (3) No proactive plans to address known defects (4) Poor service management practices, owners have no support (5) Barriers [to customer feedback]This investigation is closed. The agency is actively involved with Forest Riverto improve its corporate safety culture and reserves the right to take further action if warranted.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following complaint identification numbers:10715617, 10716585, 10716724, 10716729, 10716759, 10716854, 10717124, 10717213, 10717214, 10717217, 10717218, 10721743, 10721784, 10721793, 10721800, 10721913, 10722087, 10722308, 10730470, 10733176, 10733186, 10734026, 10735477, 10744818, 10745868,10758568, 10758570, 10758572, 10758578, 10758579, 10758582, 10758584, 10758587, 10758591, 10758593, 10759735, 10785358, 10786649, 10786660, 10846348, 10854917

8,000 miles

I HAVE A TRAVEL TRAILER WITH 15' WHITE PAINTED STEEL SPOKE WHEELS, AFTER A YEAR ONE HAD A AIR LEAK WHERE THE RIM AND SPOKES ARE WELDED TOGETHER, ABOUT 6 MONTHS LATER ANOTHER WHEEL HAD THE SAME THING HAPPEN, I ENDED UP PUTTING INNERTUBES IN THEM. IN SEPT. OF THIS YEAR WHILE TRAVELING AT 65MPH ON HIGHWAY 80 IN IOWA, WE HAD A WHEEL/TIRE FAILURE SINCE WE NEVER FELT ANYTHING WHEN IT HAPPENED WE DIDN'T PULL OVER RIGHT AWAY, I THOUGHT THE NOISE I HEARD WAS A TRUCK PASSING US BUT AFTER IT PASSED THE NOISE WAS STILL THERE. WE PULLED OVER TO FIND THAT ONE TIRE AND RIM WAS MISSING ONLY THE SPOKES WERE LEFT STILL BOLTED TO THE HUB. THE TIRES WERE INFLATED TO 65 PSI COLD THAT MORNING, THE LUG NUTS WERE …

NHTSA complaint 11142321, quoted in part. Filed by an owner and not verified by NHTSA or by us.

3,500 miles

FRAME IS NOT STABLE. FLEXING OF FRAME ALLOWS FRONT OF TRAILER TO MOVE FORWARD. THE FRONT WALLS SEPARATING FROM FRAME. LAG BOLTS INSUFFICIENT TO HOLD TRAILER ON FRAME. WHILE BACKING ON AN INCLINE, THE TRAILER FLEXED AND MADE CONTACT WITH MY PICKUP TRUCK.

NHTSA complaint 11073560. Filed by an owner and not verified by NHTSA or by us.

THE FRAME WELDS WERE INADEQUATE AND HAVE BROKEN AWAY ON THE FRONT PART OF THE TRAILER NEAR THE TONGUE. THE CENTER CROSS MEMBER BETWEEN THE TONGUE IS DANGLING. IT IS A 2015 SHASTA 1961 RE-ISSUE 16 FOOT TRAILER. IT IS CLEARLY AN EXAMPLE OF SHODDY WORKMANSHIP, AND IS DEFINITELY A DANGEROUS SAFETY ISSUE. I AM NOT SURE WHEN THIS HAPPENED. I ONLY BECAME AWARE OF THE PROBLEM AFTER OTHER OWNERS OF THIS SAME MODEL TRAILER BROUGHT THE PROBLEM TO LIGHT. THIS IS NOT THE FIRST SAFETY ISSUE WITH THESE TRAILERS

NHTSA complaint 11048005. Filed by an owner and not verified by NHTSA or by us.

MOVEMENT OF FRAME AWAY FROM TRAILER BODY. MOVEMENT OF TRAILER TONGUE AWAY FROM BODY AND SEPARATION OF BENCHES IN FRONT OF TRAILER INTERIOR. LAG SCREWS SHEARED OFF IN FRONT OF TRAILER WHERE THEY GO HORIZONTALLY THROUGH FRONT BODY AND IN TO FRAME OF TRAILER. WELDS MISSING FROM FRONT FORK OF TRAILER. FORK WELDED ON ONE SIDE ONLY. HORIZONTAL MOVEMENT OF TRAILER TONGUE AND FORK FROM BODY WHEN ON JACK STANDS.

NHTSA complaint 11040209. Filed by an owner and not verified by NHTSA or by us.

THE 19' FOOT TRAVEL TRAILER HAS SEPARATION OF THE INSIDE WALL AT FLOOR AND DINETTE BENCH FROM THE FRAME.

NHTSA complaint 11033416. Filed by an owner and not verified by NHTSA or by us.

AFTER NUMEROUS PHONE CALLS AND EMAILS TO GET LAZY DAYS IN COLORADO TO COMPLETE REQUIRED AND AGREED UPON RECALL WORK DONE ON MY CAMPER, THEY CONTINUE TO FAIL TO DO SO. THEY USE STALL TACTICS TO DISCOURAGE ME FROM GETTING THE WORK DONE. MY CAMPER HAS BEEN SITTING ON THEIR LOT FOR 4 WEEKS NOW AND THEY STILL HAVE NOT ORDERED PARTS. THIS HAS BEEN GOING ON SINCE 2015 WHEN I BOUGHT THE CAMPER NEW FROM THEM. MY CAMPER WAS ON THEIR LOT FOR 5 MONTHS AT THAT TIME FOR RECALL WORK AND OTHER WORK. I DON?T NEED FREE STORAGE, I HAVE 5 ACRES AT MY HOUSE TO STORE IT ON. I HAVE CONTACTED THEM ON 12/14/16, 1/4/17, 1/7/17, 2/17/17, 2/15/17, 2/28/173/1/17, 4/3/17, 4/4/17, 4/6/17, 4/8/17. SOMETIMES I RECEIVE A …

NHTSA complaint 10971644, quoted in part. Filed by an owner and not verified by NHTSA or by us.