CSR

Volkswagen · NHTSA safety record

2015 Volkswagen CC

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

30

Complaints

0

Crashes

0

Fires

0

Injuries

0

Deaths

Owners of the 2015 Volkswagen CC have filed 30 safety complaints with NHTSA between December 2016 and November 2024. The most complained-about system is the fuel and propulsion system, named in 10 of them (33%). The typical failure was reported at 35,000 miles, the median across the 14 complaints that gave an odometer reading.

NHTSA has issued 4 recalls covering this vehicle.

Recalls (4)

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE

19V535000 · July 17, 2019

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.
The risk
Deactivated air bags increases the risk of injury. Inadvertent deployment of the air bags increase the risk of a crash.
The remedy
Volkswagen will notify owners, and dealers will install new software and replace the air bag ECU as necessary, free of charge. The recall began November 25, 2019. Volkswagen's number for this recall is 69Z5.

Volkswagen Group of America, Inc. · up to 27,822 vehicles across all model years covered

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

19V014000 · January 11, 2019

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
The risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
The remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 4, 2019. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298; Audi owners may contact Audi at 1-800-253-2834. Volkswagen's number for this recall is 69S8 (Audi) and 69Y5 (Volkswagen).

Volkswagen Group of America, Inc. · up to 119,394 vehicles across all model years covered

UNKNOWN OR OTHER

18V329000 · May 16, 2018

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
The risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
The remedy
Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.

Volkswagen Group of America, Inc. · up to 252 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

17V509000 · August 16, 2017

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
The risk
If the fuel pump fails, the engine will stall, increasing the risk of a crash.
The remedy
Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.

Volkswagen Group of America, Inc. · up to 280,915 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 30.

FUEL/PROPULSION SYSTEM 10 33%
AIR BAGS 8 27%
ELECTRICAL SYSTEM 5 17%
ENGINE 4 13%
BACK OVER PREVENTION 2 7%
ELECTRONIC STABILITY CONTROL (ESC) 2 7%
EXTERIOR LIGHTING 2 7%
FUEL SYSTEM, GASOLINE 2 7%
STEERING 2 7%
SUSPENSION 2 7%
UNKNOWN OR OTHER 2 7%
FORWARD COLLISION AVOIDANCE 1 3%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2018 at 6.

2016 2018 2024
2016 to 2024

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

FUEL/PROPULSION SYSTEM

towed · 38,000 miles

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN CC. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF AND WAS ABLE TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PRESSURE SENSOR WAS FAULTY. THE SENSOR WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO FLOW VOLKSWAGEN (5601 ROANNE WAY, GREENSBORO, NC 21409) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FUSE WAS FAULTY. THE FUSE WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,000.

NHTSA complaint 11235025. Filed by an owner and not verified by NHTSA or by us.

FUEL SYSTEM, GASOLINE

towed · 105,000 miles

The contact owns a 2015 Volkswagen CC. The contact stated while stopped at a traffic signal, the signal changed to green and the contact depressed the accelerator pedal; however, the vehicle stalled. The contact attempted to restart the vehicle, but the vehicle failed to start. The contact stated that numerous warning lights were illuminated on the instrument panel while attempting to start the vehicle. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The mechanic informed the contact of NHTSA Campaign Number: 17V509000 (Fuel System, Gasoline). The

NHTSA complaint 11608692, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
2015 Volkswagen cc I was told that the ABS module has gone bad. Some of theses vehicles are on recall, mine is not. I was also told by the dealer that there is a national backorder on this part. I’m not sure what I can do at this point.

NHTSA complaint 11623491. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Started having problems with the fuel tank at around 65,000 I had an extended warranty on the vehicle and around 80,000 they replaced the entire fuel tank… recently, I started smelling gas very strongly inside my vehicle and took it to a honest mechanic who was able to find the fuel pump which is located behind the backseats he told me the pump is sweating and there’s a puddle of gas in it and that’s why I have the strong smear smell of gas in my vehicle. He says that it’s not even safe for me to drive the vehicle at this time and at this time, I’m trying to buy another car because I have to keep the windows down, so I don’t pass out from the smell of gas … I called Appleton Volkswagen of

NHTSA complaint 11583081, quoted in part. Filed by an owner and not verified by NHTSA or by us.

BACK OVER PREVENTION

60,000 miles

The contact owns a 2015 Volkswagen CC. The contact stated that while operating the vehicle, the back over prevention camera failed to display an image. Additionally, the brake lights and turn signals failed to operate as needed, and the electronic trunk latch was inoperable. Upon inspection, the contact discovered that the trunk wiring harness was damaged from wire fatigue, caused by the opening, and closing of the trunk lid. The contact replaced the wiring harness. The electronic trunk latch mechanism was not replaced. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 60,000.

NHTSA complaint 11547128. Filed by an owner and not verified by NHTSA or by us.

STEERING
Clock Spring Failure. Should have been included in recall (2015 CC), but told my specific vehicle isn't by VW. Caused airbags to not work and multiple other fault codes.

NHTSA complaint 11510136. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
My Cruise Control unit will not engage. And I have (6) six warning lamps showing every time I operate the car. With these lamps showing on the info system screen, the cruise control Will not engage! I asked the dealership about it. And was told that the wheel bearing unit has moved away from where it is bolted on. And now it is touching the Air Bag control module. That's why I've got six lamps showing up on the center info screen, every time I operate the car. And on another incident. I was traveling on the interstate and their was some water that had collected in a dip between hills. And when I traveled through it, the force of the water flowing into the engine department, knocked the

NHTSA complaint 11506690, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Volkswagen CC

Model year Complaints Recalls Deaths
2016 26 6
2014 80 5
2013 148 5
2012 230 6
2011 86 4
2010 242 4

Other 2015 Volkswagen models

Every Volkswagen on this site — 152 vehicles, 256 recall campaigns and 2 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst