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Bentley · NHTSA safety record

2017 Bentley Bentayga

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

9

Complaints

1

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2017 Bentley Bentayga have filed 9 safety complaints with NHTSA between August 2017 and August 2022. The most complained-about system is the air bags, named in 3 of them (33%). The typical failure was reported at 10,000 miles, the median across the 9 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

23V592000 · August 23, 2023

The defect
Bentley Motors, Inc. (Bentley) is recalling certain 2017-2023 Bentayga vehicles. The fuel supply module wiring can overheat and melt the flange, resulting in a fuel leak.
The risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
The remedy
Dealers will replace the flange and fuel supply module wiring, free of charge. Owner notification letters were mailed October 20, 2023. Owners may contact Bentley customer service at 1-800-777-6923. Bentley's number for this recall is RE23/19.

Bentley Motors, Inc. · up to 3,527 vehicles across all model years covered

SEATS

16V816000 · November 10, 2016

The defect
Bentley Motors, Inc. (Bentley) is recalling certain model year 2017 Bentayga vehicles manufactured March 1, 2016, to September 30, 2016. During the assembly process, the affected vehicles may not have had the seat mechanism and instrument panel joints properly tightened.
The risk
If the seat mechanism and instrument panel joints were not tightened, they can loosen, increasing the risk of injury in the event of a crash.
The remedy
Bentley will notify owners, and dealers will inspect and tighten the seat mechanism and instrument panel joints, as necessary, free of charge. The recall is expected to begin in January 2017. Owners may contact Bentley customer service at 1-800-777-6923. Bentley's number for this recall is RE16/32.

Bentley Motors, Inc. · up to 378 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 9.

AIR BAGS 3 33%
ENGINE 2 22%
SERVICE BRAKES 2 22%
STEERING 2 22%
UNKNOWN OR OTHER 2 22%
ELECTRICAL SYSTEM 1 11%
FORWARD COLLISION AVOIDANCE 1 11%
FUEL SYSTEM, GASOLINE 1 11%
VEHICLE SPEED CONTROL 1 11%
VISIBILITY/WIPER 1 11%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2017 at 7.

2017 2022
2017 to 2022

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed · 4,000 miles

The contact stated that she was a standing outside of a 2017 Bentley Bentayga while guiding a driver to park the vehicle in a residential garage when the anti-collision and anti-pedestrian feature failed. The contact stated that she was providing information from the electronic data recorder. The contact stated that the information provided was that the vehicle was traveling at 11 mph, when the accelerator pedal was depressed several times, the vehicle accelerated crashing into the contact and the garage wall. The contact stated that the air bags did not deploy. A police report was not filed. The contact sustained two fractured wrists and a spinal injury that required medical attention. The

NHTSA complaint 11422688, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL SYSTEM, GASOLINE

35,500 miles

The contact owns a 2017 Bentley Bentayga. The contact stated that while driving at an undisclosed speed, there was an abnormally strong fuel odor detected. The vehicle was taken to the dealer where it was diagnosed that the fuel line was fractured and the fuel tank needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 35,500.

NHTSA complaint 11477235. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

6,000 miles

EASY CYBER ATTACK AGAINST NEW BENTLEY - CRITICAL ISSUE IT IS INCREDIBLY DANGEROUS TO CONNECT THIS CAR TO THE INTERNET USING A SIM CARD, AS THE CAR IS LITTERED WITH HIGH IMPACT VULNERABILITIES THAT CAN EASILY BE EXPLOITED TO SHUT DOWN SYSTEMS, THIS WOULD DENY SERVICE OF SYSTEMS, LIKE STEERING OR BRAKES, OR AIRBAGS. THERE ARE NEARLY 100 CONNECTED DEVICES IN THE CAR THAT IS CENTRALLY MANAGED USING ONE COMPUTER SYSTEMS THAT IS VERY VULNERABLE. THIS IS A FUNDAMENTAL PROBLEM AT BENTLEY HQ, AS ONE OF THE VULNERABILITIES WAS FIRST IDENTIFIED IN 1999, IT WAS PATCHED IN 1999 AND YET A 2017 CAR STILL HAS THE VULNERABILITY WITHOUT ANY PATCH. THIS MEANS NOT ONLY IS THIS CAR EXTREMELY VULNERABLE TO CYBER

NHTSA complaint 11021447, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

12,000 miles

BENTLEY DYNAMIC CRUISE CONTROL - DANGEROUS THE CAR HAS DYNAMIC CRUISE CONTROL THAT IS VERY DANGEROUS IN CERTAIN SETTINGS. IT IS POSSIBLE TO SHORTEN THE DISTANCE TO THE NEXT CAR ON A HIGHWAY TO APPROXIMATELY 100 YARDS, AND THE CAR WILL CONTINUE AT THE CRUISE IF THERE IS NO CAR IN FRONT. THEN ON THE HIGHWAY WHEN TRAFFIC IS STOPPED OR SLOW THE CAR WILL DRIVE AT SAY 65 MPH DIRECTLY TOWARD THE STOPPED VEHICLES BECAUSE THE SETTING IS SET AT 100 YARDS. THE RADAR HAS THE ABILITY TO SEE 300-400 YARDS, BUT IN THE SHORTENED SETTING INSTEAD OF LOOKING OUT AT 300-400 YARDS IT DISREGARDS THAT INPUT TAKING ONLY THE 100 YARD INPUT. WHAT THEN HAPPENS IS THE CAR ON REALISING THAT THE STATIONARY OBJECT IS NOW

NHTSA complaint 11021375, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING

12,000 miles

BENTLEY LANE ASSIST - MAJOR ISSUE THE BENTLEY LANE ASSIST IS SUPPOSED TO KEEP YOU IN A LANE, HOWEVER TWICE NOW I HAVE BEEN TRAVELLING ON A TWO WAY ROAD AND IT HAS TAKEN ME WITH A VIOLENT STEERING MANOEUVRE INTO ONCOMING TRAFFIC. THE ISSUE IS THAT WHEN YOU ARE IN A TWO LANE ROAD AND THE ROAD MARKINGS IN THE CENTRE LINE SPREAD APART FOR A LEFT TURN AREA, THE CAR WILL OFTEN FOLLOW THE OUTSIDE LINE INSTEAD OF THE INSIDE LINE, THAT LINE TAKING YOU INTO ONCOMING TRAFFIC. YOU THEN NEED TO VIOLENTLY YANK THE STEERING TO CORRECT HE LANE ASSIST. I TOOK THE VEHICLE IMMEDIATELY TO BENTLEY AFTER THE SECOND OCCASION AND THEY FAILED AGAIN TO FIND THE FAULT. THEY ASKED ME IF I COULD VIDEO IT HAPPENING -

NHTSA complaint 11021244, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

12,000 miles

THE AUTO START ON THIS BENTLEY BENTAGYA MOST OF THE TIME DOES NOT WORK PROPERLY, BUT AS I AM NOW OVER 12,000 MILES IT HAS STARTED TO CAUSE THE CAR TO CALL AT ODD TIMES. FOR EXAMPLE COMING OUT OF A PARKING SPACE THE CAR STALLED LEAVING ME HALF IN AND HALF OUT THE SPACE. IT ALSO STALLED AT A TRAFFIC LIGHT 3 DAYS AGO. THEN THE WARNINGS COMMON AND THEN GO OFF, FINALLY I CAPTURED THIS WARNING ON CAMERA. ANNOYINGLY THE BENTLEY SYSTEM DOES NOT SEEM TO LOG THE WARNINGS AND ALL THE FAILURES AS EVERY TIME I TAKE THIS CAR TO THE DEALER THEY CLAIM THEY CANT FIND THE PROBLEM, DESPITE HAVING EVIDENCE IN HAND, SUCH AS A PHOTO LIKE THIS. YOU COULD CALL THIS CAR A LEMON BUT YOU WOULD BE BETTER TO CALL TO

NHTSA complaint 11021157, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Every Bentley on this site — 1 vehicles, 56 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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