CSR

Mercedes-Benz · NHTSA safety record

2017 Mercedes-Benz GLC

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

13

Complaints

2

Crashes

1

Fires

1

Injuries

0

Deaths

Owners of the 2017 Mercedes-Benz GLC have filed 13 safety complaints with NHTSA between December 2016 and November 2025. The most complained-about system is the air bags, named in 3 of them (23%). The typical failure was reported at 2,800 miles, the median across the 9 complaints that gave an odometer reading.

No recall campaign was matched to this year, make and model. That is not the same as a clean vehicle: recalls are issued against production ranges, and the only reliable check is your own VIN.

Defect investigations (1)

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Desiccated Air Bag Inflator Rupture

EA21002

Still open engineering analysis · opened September 17, 2021

the air bags

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 13.

AIR BAGS 3 23%
ENGINE 3 23%
FUEL/PROPULSION SYSTEM 2 15%
SERVICE BRAKES 2 15%
STRUCTURE 2 15%
ELECTRICAL SYSTEM 1 8%
ELECTRONIC STABILITY CONTROL (ESC) 1 8%
POWER TRAIN 1 8%
SEAT BELTS 1 8%
UNKNOWN OR OTHER 1 8%
VISIBILITY 1 8%
VISIBILITY/WIPER 1 8%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2020 at 5.

2016 2020 2025
2016 to 2025

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed · 1,300 miles

VEHICLE HAD FRONTAL IMPACT WITH OTHER CAR ON LOCAL ROAD. THE VEHICLE AIRBAGS ON PASSENGER SIDE INFLATED AND DEFLATED COMPLETELY DIFFERENT COMPARED TO THE DRIVER SIDE AIRBAG. WE BELIEVE MB GLC PASSENGER SIDE AIRBAG HAS FACTORY DEFECT IN OUR CAR. PLEASE SEE ATTACHED PHOTO ON PAGE 2.

NHTSA complaint 10946630. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

fire · 2,800 miles

"TAKATA RECALL" MY 2017 MERCEDES GLC 300 SUV CAUGHT RANDOMLY ON FIRE WHILE DRIVING 65 MPH ON THE FREEWAY. I WAS ABLE TO PULL ON THE SIDE.THEN WHILE ON THE PHONE DESCRIBING THE SITUATION TO THE SERVICE GUY; I SAW THE FIRE AND SMOKE ENTERED INSIDE THE VEHICLE AND I GOT OUT AFTER A LITTLE BIT CAUSE THE CAR HAD NO POWER TO OPEN DOORS OR DO ANYTHING! I THINK THE PROBLEM WAS WITH ELECTRICITY! I WANT THE CAR NO MORE! I WILL RETURN IT BACK!

NHTSA complaint 10954561. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

crash · towed

I HAD AN ACCIDENT AND REARENDEAD ANOTHER CA. HOWEVER MY AIRBAGS DIDN'T DEPLOYED.

NHTSA complaint 11360138. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS
Airbag front message

NHTSA complaint 11697823. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

62,000 miles

The contact owns a 2017 Mercedes Benz GLC300. The contact stated while driving approximately 55 mph, suddenly there was a loud sound and vibration coming from the vehicle. After stopping the vehicle, it was discovered that sections of the panoramic roof had separated and dislodged from the vehicle. The vehicle was taken to the local dealer who indicated that the vehicle was included in the NHTSA recall campaign number 21V197000 (Structure) however, the part needed to repair the vehicle was not yet available. The manufacturer was notified of the failure. The failure mileage was 62,000.

NHTSA complaint 11417939. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM

8 miles

FUEL LINE LEAK: THE TEMPERATURE IN S. FLORIDA HIT A LOW OF 45 DEGREES TONIGHT ON 1 DEC 2020, FIRST NOTING THE ISSUE DESCRIBED. UPON RETURN HOME FROM AN 8 MILE TOTAL TRIP TO THE STORE, MY DAUGHTERS EXITED THE VEHICLE AND NOTED A STRONG GASOLINE ODOR. UPON INVESTIGATION MYSELF, I FOUND GASOLINE POOLING BEHIND THE ENGINE WHERE THE MAIN FUEL LINE CONNECTS TO A RUBBER HOSE. THE POOLING WAS ON THE REAR OF THE UNDERCARRIAGE COVER AS ALSO DESCRIBED BELOW. SIMILAR CASE FOUND ONLINE: "THERE IS A FUEL LEAK WHERE THE STEEL LINE FROM THE TANK CONNECTS TO A RUBBER HOSE NEAR THE FIREWALL. THERE IS APPARENTLY A REVISED FUEL LINE CONNECTOR AVAILABLE, NO RECALL AS YET. THIS JOINT IS APPARENTLY PART OF THE

NHTSA complaint 11377402, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY

147,400 miles

THE PANORAMIC SUNROOF EXPLODED OUTWARD. I WAS DRIVING AT HIGHWAY SPEED. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED ON THIS VEHICLE

NHTSA complaint 11328810. Filed by an owner and not verified by NHTSA or by us.

SEAT BELTS

41,000 miles

WHEN THE VEHICLE IS IN MOTION(VARIOUS SPEED, 1 TIME AT HIGHWAY, 2 TIMES LOCAL STREETS), THE FASTEN SEATBELT LIGHT AND AUDIBLE WARNING CAME ON. ALSO, AT THE SAME TIME, THE SEATBELT TENSIONS (PULLS). THE DRIVER SEATBELT WAS FASTENED THE WHOLE TIME WHILE THIS WAS HAPPENING. *TR

NHTSA complaint 11326513. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mercedes-Benz GLC

Model year Complaints Recalls Deaths
2016 8 0

Other 2017 Mercedes-Benz models

Every Mercedes-Benz on this site — 216 vehicles, 576 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst