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Jaguar · NHTSA safety record

2018 Jaguar E-Pace

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 13 safety complaints about the 2018 Jaguar E-Pace with the US government. Of those, 1 describes a crash, 1 person was injured and no death is recorded. 2 recall campaigns are open against it, covering the hydraulic brakes and the gasoline fuel system.

The most complained-about system is the engine, named in 6 complaints, 46% of the total. The typical failure was reported at 10,600 miles, the median across the 8 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers September 2018 to September 2026 · How this is counted

What is on file

13 complaints on file

13

Complaints

1

Describe a crash

0

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ENGINE 6 · 46%
FUEL SYSTEM, GASOLINE 2 · 15%
FUEL/PROPULSION SYSTEM 2 · 15%
POWER TRAIN 2 · 15%
ELECTRICAL SYSTEM 1 · 8%
SERVICE BRAKES 1 · 8%
UNKNOWN OR OTHER 1 · 8%
VISIBILITY/WIPER 1 · 8%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 13.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 5.

8 6 4 2
18 19 20 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2018 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2018 Jaguar E-Pace. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

2 on file

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

18V140000 · March 1, 2018

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2018 Jaguar E-Pace vehicles. The brackets that secure the front brake hoses may not have been installed properly, allowing the front brake hoses to contact the tires, possibly resulting in a brake fluid leak.
The risk
A brake fluid leak can lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
The remedy
Jaguar will notify owners, and dealers will inspect the front brake hose brackets, replacing any that do not provide sufficient clearance, free of charge. The recall began on April 16, 2018. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H074.

Jaguar Land Rover North America, LLC · up to 41 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL

18V090000 · February 2, 2018

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2018 Jaguar XE, XF, E-PACE, F-PACE and F-TYPE vehicles equipped with a 2.0L gasoline engine. The fuel rail end caps may leak, possibly resulting in fuel vapor or liquid fuel leaking into the engine bay.
The risk
A fuel leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
The remedy
Jaguar will notify owners, and dealers will replace the fuel rail, free of charge. The recall began on March 8, 2018. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H081.

Jaguar Land Rover North America, LLC · up to 10,073 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

FUEL/PROPULSION SYSTEM

1 injured · crash · 13,000 miles

WHEN PARKED IN A PARKING LOT, THE VEHICLE STARTED MOVING BY ITSELF. THIS HAD HAPPEN BEFORE ON A DIFFERENT OCCASIONS. THIS TIME I COULD NOT GET IT TO STOP. BECAUSE OF THE ACCIDENT THAT ENSUED, I CANT REMEMBER A LOT ABOUT THE ACCIDENT. THE POLICE BELIEVE I HIT THE POST AT 30 TO 50 MPH. BECAUSE OF THE JAGUAR PROPRIETARY INFORMATION SYSTEM" BLACK BOX ", NO ONE CAN READ THE DATA FROM THE CAR BUT JAGUAR. THAT IS KIND OF LIKE LETTING THE FOX GUARD THE HEN HOUSE. ALL WE WANT TO KNOW WAS IF MY FOOT WAS ON THE BREAKS WHICH I BELIEVE WHILE TRYING TO STOP. WE BELIEVE THIS IS A CASE ON SUDDEN UNINTENDED ACCELERATION WITH KNOW WAY TO PROVE IT BECAUSE OF THE INABILITY TO RETRIEVE THE DATA.

NHTSA complaint 11337541. Filed by an owner and not verified by NHTSA or by us.

ENGINE
I own a 2018 Jaguar E-PACE that recently failed the Virginia state safety inspection due to a problem involving the fuel system/fuel rail. The vehicle and affected components are available for inspection upon request. The primary symptom was a strong smell of raw gasoline. There were no warning lights or messages on the dashboard. The vehicle was also driving normally, with no noticeable change in performance. The gasoline odor was the only noticeable symptom before the problem was identified. The vehicle failed a Virginia state safety inspection because of the fuel-system/fuel-rail issue. After the failed inspection, I took the vehicle to a separate independent mechanic, who confirmed the

NHTSA complaint 11764006, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Engine fuel rail leak and Engine feed line leak. Starting the car has a raw fuel smell inside the cabin of the car. Took the car to jaguar and they said nothing was wrong. Took the car to a jaguar specialty shop and they revealed the fuel rail needed a "recall" similar to the 2017+ Jaguar F-Pace for the fuel rail, and 2 engine feed lines. Safety is put at risk by introducing fuel fumes into the cabin of the car, and leaking fuel with the possibility of detonation. The problem has been inspected by a Jaguar specialist, there aren't any warning lights or indicators outside of the fuel smell in the car. This is the same thing that happened in my 2017 Jaguar F-Pace. Same fuel smell, same issues

NHTSA complaint 11760778, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL SYSTEM, GASOLINE

85,000 miles

The contact called on behalf of the owner of a 2018 Jaguar E-Pace. The contact stated that since the vehicle was purchased, an abnormal fuel odor had been emitting from the vehicle. The contact stated that the abnormal smell persisted. The contact stated that the fuel odor was strong when filling up the vehicle. The vehicle was taken to several independent mechanics who diagnosed that fuel was leaking into the engine bay. The vehicle was not repaired. The dealer was contacted, however, and refused to inspect or diagnose the vehicle. The manufacturer was notified and referred the contact to the dealer. The contact stated that the vehicle was consuming excessive fuel and the failure was

NHTSA complaint 11736076, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
OEM windshield, vehicle has no accidents or damage. Windshield seal failed. Can push the windshield away from the frame and has water intrusion. Unknown how much of the seal and dash electronics are compromised. Safety concern catastrophic failure of a windshield while driving or loss of electronics resulting in loss of driver control. No picture of seal failure available as it requires destructive testing.

NHTSA complaint 11719401. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The car shifts into neutral on the freeway.

NHTSA complaint 11718997. Filed by an owner and not verified by NHTSA or by us.

FUEL SYSTEM, GASOLINE

75,000 miles

The contact owns a 2018 Jaguar E-Pace. The contact stated that upon routine tire service, there was an abnormal fuel odor entering the cabin of the vehicle through the air vents. The contact was informed by the mechanic at a local Firestone that the fuel line was leaking while the vehicle was running. No warning light was illuminated. An appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

NHTSA complaint 11683190. Filed by an owner and not verified by NHTSA or by us.

Compare

Other 2018 Jaguar models

F-Pace 31 XE 8

Complaints on file, same model year.

Every Jaguar on this site — 21 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst