CSR

Jaguar · NHTSA safety record

2018 Jaguar E-Pace

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

11

Complaints

1

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2018 Jaguar E-Pace have filed 11 safety complaints with NHTSA between September 2018 and May 2026. The most complained-about system is the engine, named in 4 of them (36%). The typical failure was reported at 10,600 miles, the median across the 8 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

18V140000 · March 1, 2018

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2018 Jaguar E-Pace vehicles. The brackets that secure the front brake hoses may not have been installed properly, allowing the front brake hoses to contact the tires, possibly resulting in a brake fluid leak.
The risk
A brake fluid leak can lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
The remedy
Jaguar will notify owners, and dealers will inspect the front brake hose brackets, replacing any that do not provide sufficient clearance, free of charge. The recall began on April 16, 2018. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H074.

Jaguar Land Rover North America, LLC · up to 41 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL

18V090000 · February 2, 2018

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2018 Jaguar XE, XF, E-PACE, F-PACE and F-TYPE vehicles equipped with a 2.0L gasoline engine. The fuel rail end caps may leak, possibly resulting in fuel vapor or liquid fuel leaking into the engine bay.
The risk
A fuel leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
The remedy
Jaguar will notify owners, and dealers will replace the fuel rail, free of charge. The recall began on March 8, 2018. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H081.

Jaguar Land Rover North America, LLC · up to 10,073 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 11.

ENGINE 4 36%
FUEL SYSTEM, GASOLINE 2 18%
POWER TRAIN 2 18%
ELECTRICAL SYSTEM 1 9%
FUEL/PROPULSION SYSTEM 1 9%
SERVICE BRAKES 1 9%
UNKNOWN OR OTHER 1 9%
VISIBILITY/WIPER 1 9%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 3.

2018 2019 2026
2018 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

FUEL/PROPULSION SYSTEM

1 injured · crash · 13,000 miles

WHEN PARKED IN A PARKING LOT, THE VEHICLE STARTED MOVING BY ITSELF. THIS HAD HAPPEN BEFORE ON A DIFFERENT OCCASIONS. THIS TIME I COULD NOT GET IT TO STOP. BECAUSE OF THE ACCIDENT THAT ENSUED, I CANT REMEMBER A LOT ABOUT THE ACCIDENT. THE POLICE BELIEVE I HIT THE POST AT 30 TO 50 MPH. BECAUSE OF THE JAGUAR PROPRIETARY INFORMATION SYSTEM" BLACK BOX ", NO ONE CAN READ THE DATA FROM THE CAR BUT JAGUAR. THAT IS KIND OF LIKE LETTING THE FOX GUARD THE HEN HOUSE. ALL WE WANT TO KNOW WAS IF MY FOOT WAS ON THE BREAKS WHICH I BELIEVE WHILE TRYING TO STOP. WE BELIEVE THIS IS A CASE ON SUDDEN UNINTENDED ACCELERATION WITH KNOW WAY TO PROVE IT BECAUSE OF THE INABILITY TO RETRIEVE THE DATA.

NHTSA complaint 11337541. Filed by an owner and not verified by NHTSA or by us.

FUEL SYSTEM, GASOLINE

85,000 miles

The contact called on behalf of the owner of a 2018 Jaguar E-Pace. The contact stated that since the vehicle was purchased, an abnormal fuel odor had been emitting from the vehicle. The contact stated that the abnormal smell persisted. The contact stated that the fuel odor was strong when filling up the vehicle. The vehicle was taken to several independent mechanics who diagnosed that fuel was leaking into the engine bay. The vehicle was not repaired. The dealer was contacted, however, and refused to inspect or diagnose the vehicle. The manufacturer was notified and referred the contact to the dealer. The contact stated that the vehicle was consuming excessive fuel and the failure was

NHTSA complaint 11736076, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY/WIPER
OEM windshield, vehicle has no accidents or damage. Windshield seal failed. Can push the windshield away from the frame and has water intrusion. Unknown how much of the seal and dash electronics are compromised. Safety concern catastrophic failure of a windshield while driving or loss of electronics resulting in loss of driver control. No picture of seal failure available as it requires destructive testing.

NHTSA complaint 11719401. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The car shifts into neutral on the freeway.

NHTSA complaint 11718997. Filed by an owner and not verified by NHTSA or by us.

FUEL SYSTEM, GASOLINE

75,000 miles

The contact owns a 2018 Jaguar E-Pace. The contact stated that upon routine tire service, there was an abnormal fuel odor entering the cabin of the vehicle through the air vents. The contact was informed by the mechanic at a local Firestone that the fuel line was leaking while the vehicle was running. No warning light was illuminated. An appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

NHTSA complaint 11683190. Filed by an owner and not verified by NHTSA or by us.

ENGINE
The cooling fan runs at extremely high speed for no reason and makes an extremely loud noise. There have been similar multiple complaints on jaguar e pace forums

NHTSA complaint 11638656. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

68,900 miles

The contact owns a 2018 Jaguar E-Pace. The contact stated that while the vehicle was turned off, the front hazard lights were still blinking. The contact's wife opened the driver's door and there was smoke inside the cabin of the vehicle. The contact stated that the smoke odor was coming from the cabin of the vehicle. The contact inspected the vehicle, and the battery was disconnected. The contact stated that the A/C unit, and the heated front seats failed to operate as intended. The vehicle was taken to an independent mechanic where it was diagnosed that the integrated climate control module and switch pack needed to be replaced. The vehicle was not repaired. The manufacturer was notified

NHTSA complaint 11600232, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other 2018 Jaguar models

Every Jaguar on this site — 21 vehicles, 105 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst