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Mitsubishi · NHTSA safety record

2019 Mitsubishi Eclipse Cross

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 13 safety complaints about the 2019 Mitsubishi Eclipse Cross with the US government. Of those, 3 describe a crash, 3 people were injured and no death is recorded. One recall campaign is open against it, covering the electrical system.

The most complained-about system is the air bags, named in 4 complaints, 31% of the total. The typical failure was reported at 7,420 miles, the median across the 7 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers July 2019 to May 2026 · How this is counted

What is on file

13 complaints on file

13

Complaints

3

Describe a crash

0

Mention fire

3

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
AIR BAGS 4 · 31%
ELECTRICAL SYSTEM 4 · 31%
POWER TRAIN 3 · 23%
STEERING 3 · 23%
SERVICE BRAKES 2 · 15%
UNKNOWN OR OTHER 2 · 15%
ENGINE 1 · 8%
EXTERIOR LIGHTING 1 · 8%
FORWARD COLLISION AVOIDANCE 1 · 8%
FUEL/PROPULSION SYSTEM 1 · 8%
SEAT BELTS 1 · 8%
SERVICE BRAKES, HYDRAULIC 1 · 8%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 13.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2019 at 2.

4 3 2 1
19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2019 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2019 Mitsubishi Eclipse Cross. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

1 on file

ELECTRICAL SYSTEM:SOFTWARE

18V620000 · September 14, 2018

The defect
Mitsubishi Motors North America (MMNA) is recalling certain 2018 Mitsubishi Outlander PHEV, Outlander Sport, 2018-2019 Eclipse Cross, and 2017-2018 Outlander vehicles equipped with a Forward Collision Mitigation (FCM) system that detects pedestrians. Due to incorrect software, the FCM-ECU (Electronic Control Unit) may apply braking for longer than needed, even after a pedestrian is no longer detected.
The risk
If the FCM-ECU software activates the brake for longer than necessary, the driver may react by applying additional braking. The resulting rapid deceleration of the vehicle can increase the risk of a rear-end collision.
The remedy
MMNA will notify owners, and dealers will reprogram the FCM-ECU software with updated software, free of charge. The recall is began October 16, 2018. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-18-007.

Mitsubishi Motors North America, Inc. · up to 9,166 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

SERVICE BRAKES

1 injured · crash · towed · 865 miles

I WAS DRIVING MY VEHICLE ON 11/12/19, PRESSES THE BRAKES IN PREPARATION TO MAKE A TURN. THE BRAKES FAILED AND WOULD NOT STOP THE VEHICLE , THE ABS , BRAKE ASSIST AND HILL ASSIST DID NOT WORK, WHICH RESULTED IN ME BEING UNABLE TO STOP THE VEHICLE . THE END RESULT WAS ME GETTING INTO A COLLISION CAUSING OVER $4000 WORTH OF DAMAGE TO MY VEHICLE , WITH IT ONLY HAVING 865 MILES AT THE TIME . WHEN I BOUGHT THE VEHICLE THE HEADLIGHTS ALSO DIDN'T WORK, ALTHOUGH THE VEHICLE WAS PURCHASED BRAND NEW. PLEASE NOTE WHEN THE COLLISION OCCURRED I WAS DRIVING ON THE STREET .

NHTSA complaint 11282353. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed

It appears the EclipseCross electrical system shut down while traveling in a rain storm causing a accident when engine shut down and steering was affected, this caused vehicle to lose control and hit concrete barrier. Air bags were deployed except for the driver side that took the impact, reason unknown. Vehicle was a total loss as judged by the insurance company. Driver was injured but sustained only minor injuries, but this situation did affect 2 other vehicles. Electrical "glitch" happened once before but was so minor as noted it shut off can came back on while driving it appeared to be a fluke incident.

NHTSA complaint 11493369. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES, HYDRAULIC

1 injured · crash · towed · 108,000 miles

The contact owned a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving at 65 MPH, he became aware that the vehicle was not responding to operator inputs—acceleration, braking, or steering. As a result, the contact briefly lost control of the vehicle, only coming to a complete stop after, running a stop sign, leaving the roadway, and colliding with a tree and ravine where it came to stop. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The air bags did not deploy. A police report was filed, and injuries were reported. Police officers assisted with removing the contact from the vehicle. The contact sustained various injuries,

NHTSA complaint 11645998, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Without any warning after traveling downstate with our family the transmission let go. Never any warning lights, no transmission slippage. We went into a store and when we left the car wouldn't move. Mitsubishi dealer gave me a quote for a new transmission, and it cost what I owe on the car.

NHTSA complaint 11741079. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

200,000 miles

The contact owns a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving approximately 45 MPH, the accelerator pedal was depressed to merge onto the highway; however, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact stated that the engine only revved while depressing the accelerator pedal. The contact stated that prior to the loss of motive power, there were unknown warning lights illuminated. Additionally, the contact stated that when the vehicle was started, the vehicle lunged forward. There was no warning light illuminated. The vehicle was taken for an oil change; however, the vehicle was not

NHTSA complaint 11686550, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
Brakes are season up at only 42,000 miles

NHTSA complaint 11612083. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Are anyone else having the same problem. The vehicle is stuck in park intermittently and you have to push the button to release the gear shift knob out of park. pretty annoying to have to do this occasionally when before all you had to do was put your foot on the brake squeeze the shift knob lever and remove the vehicle out of park to drive.

NHTSA complaint 11559035. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mitsubishi Eclipse Cross

Model year Complaints Recalls Deaths
2018 19 2 1

Other 2019 Mitsubishi models

Outlander 29 Outlander Sport 26

Complaints on file, same model year.

Every Mitsubishi on this site — 46 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst