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Mitsubishi · NHTSA safety record

2018 Mitsubishi Eclipse Cross

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

19

Complaints

1

Crashes

1

Fires

2

Injuries

1

Deaths

Owners of the 2018 Mitsubishi Eclipse Cross have filed 19 safety complaints with NHTSA between May 2018 and August 2025. The most complained-about system is the electrical system, named in 8 of them (42%). The typical failure was reported at 11,400 miles, the median across the 13 complaints that gave an odometer reading.

NHTSA has issued 2 recalls covering this vehicle.

Recalls (2)

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

18V621000 · September 14, 2018

The defect
Mitsubishi Motors North America, Inc. (MMNA) is recalling certain 2018 Mitsubishi Outlander Sport vehicles equipped with a Forward Collision Mitigation (FCM) system and 2018 Mitsubishi Outlander PHEV and Eclipse Cross vehicles and 2017-2018 Outlander vehicles equipped with an Adaptive Cruise Control (ACC) system and/or an Electric Parking Brake (EPB) system. The software for the Hydraulic Unit Electronic Control Unit (ECU) may be incorrect, possibly preventing the intervention of a safety system such as automatic emergency braking, Anti-lock Braking (ABS), Electronic Stability Control (ESC), or the Brake Auto Hold (BAH) function when any of these systems are in use.
The risk
If the safety systems do not function as intended, it can increase the risk of a crash.
The remedy
MMNA will notify owners, and dealers will update the Hydraulic Unit-ECU software, free of charge. The recall began October 16, 2018. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-18-008.

Mitsubishi Motors North America, Inc. · up to 58,916 vehicles across all model years covered

ELECTRICAL SYSTEM:SOFTWARE

18V620000 · September 14, 2018

The defect
Mitsubishi Motors North America (MMNA) is recalling certain 2018 Mitsubishi Outlander PHEV, Outlander Sport, 2018-2019 Eclipse Cross, and 2017-2018 Outlander vehicles equipped with a Forward Collision Mitigation (FCM) system that detects pedestrians. Due to incorrect software, the FCM-ECU (Electronic Control Unit) may apply braking for longer than needed, even after a pedestrian is no longer detected.
The risk
If the FCM-ECU software activates the brake for longer than necessary, the driver may react by applying additional braking. The resulting rapid deceleration of the vehicle can increase the risk of a rear-end collision.
The remedy
MMNA will notify owners, and dealers will reprogram the FCM-ECU software with updated software, free of charge. The recall is began October 16, 2018. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-18-007.

Mitsubishi Motors North America, Inc. · up to 9,166 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 19.

ELECTRICAL SYSTEM 8 42%
SERVICE BRAKES 5 26%
UNKNOWN OR OTHER 4 21%
ENGINE 3 16%
AIR BAGS 2 11%
FORWARD COLLISION AVOIDANCE 2 11%
FUEL/PROPULSION SYSTEM 2 11%
POWER TRAIN 2 11%
STEERING 2 11%
VEHICLE SPEED CONTROL 2 11%
ELECTRONIC STABILITY CONTROL (ESC) 1 5%
LANE DEPARTURE 1 5%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2020 at 6.

2018 2020 2025
2018 to 2025

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 death · 1 injured · crash · towed · 1,392 miles

THE DRIVER'S AIRBAG EXPLODED ON MY LEFT SIDE, CUTTING MY LEFT ARM AND RENDERING ME DEAF IN BOTH EARS FROM THE IMPACT WHEN I WAS HIT ON THE LEFT REAR PANEL BY A MOTORCYCLE, KILLING THE RIDER. MY HEARING IS PERMANENTLY DAMAGED AND I HAVE SUSTAINED BACK AND NECK INJURY. I WAS IN A MEDIAN BETWEEN FOUR LANES OF TRAFFIC ON A STATE ROAD AND STATIONARY WHEN HIT. MY CAR WAS TURNED COMPLETELY AROUND BY THE IMPACT AND THE AIRBAG EXPLODED AFTER I WAS SITTING STILL, WHICH WAS A HUGE SHOCK TO ME. IT WAS A DELAYED REACTION. THE LEFT REAR PANEL WAS DESTROYED AND THE REAR WINDOW AND THE VEHICLE WAS CONSIDERED TOTALED. *TR *JS

NHTSA complaint 11327518. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:GEARS

1 injured · 10,087 miles

The contact owns a 2018 Mitsubishi Eclipse Cross. The contact stated she was turning off the vehicle and shifted gears to park, when exiting the front driver's side, the vehicle began to roll backward and the front driver's side door knocked her down. The contact stated the emergency brakes were not applied. The contact stated the vehicle began to roll over her and her hair and left shoulder got caught under the front driver side tire. The contact was unable to move and was caught under the front driver's side tire for 45 minutes until a bystander heard her yeller out for help. The contact sustained injuries on her compression contractions on her 12th thoracic vertebra, left ear, emotional

NHTSA complaint 11453351, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

fire · 68,000 miles

AFTER PURCHASING MY VEHICLE ON 10/31/18, I EXPERIENCED 6 HEADLIGHT CHANGES FROM THAT POINT TILL 4/19/20. ON 4/19/20, WHILE DRIVING I SMELLED AN ELECTRICAL BURNING SMELL. AS I PROCEEDED TO PULL TO A SAFE LOCATION MY HEADLIGHT INDICATOR LIGHT CAME THEN I LOSS ALL POWER AND FUNCTION OF THE VEHICLE.PRESSING THE BREAKS AND PULLING THE EMERGENCY BREAK MULTIPLE TIMES DID NOT STOP THE VEHICLE. APPROXIMATELY 150 YARDS AHEAD I SPOTTED A SHOPPING CENTER ENTRANCE. AS I PROCEEDED TO ATTEMPT A HARD RIGHT TURN INTO THE PARKING LOT WHEN FIRE BEGAN SHOOTING OVER THE FRONT WINDSHIELD AND SIDE FENDERS. I FINALLY GOT THE VEHICLE TO STOP AFTER PUMPING THE HAND BREAK SEVERAL TIMES AND EXITED THE VEHICLE. THE

NHTSA complaint 11321834, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
The problem: You can drive fast or slow and at any given moment, the car display all alarms like the adaptive cruise control, emergency brake, engine. All the lights start to blink inside the car, there is a beep with those lights. The steering wheel does not move, gets locked, the brakes get locked (you cannot move the steer wheel or press the brakes), the engine starts to make a rattling sound and the car starts to bounce, then slowly the car starts shutting down until its off. This problem has been happening since I bought the car brand new on 2018. At the beginning, the car was inside the dealership ever so often to try to fix that problem. That recall was presented in other VIN numbers

NHTSA complaint 11682572, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
While parked, ASC system service required indicator light came on. Car was then disabled and unable to be started for approximately 1-2 hours. That happened twice in 2023. While driving on the highway in 2025, ASC system service required, abs system service required, four wheel drive system service required, power steering system service required indicator lights all came on and total loss of power steering while driving approximately 40-50mph.

NHTSA complaint 11675945. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Stalls out when driving Vehicle dealership has not been any help with getting issues fixed despite having purchased vehicle within past 6 months, and having engine issues since purchase. Charged for extra warranties not honored

NHTSA complaint 11589124. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
My streeing locked up while I was going 40mph. Almost crashed the car into another car. My electric brake system light keeps blanking at me when my streeing locked up on me as well.

NHTSA complaint 11491465. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
First time I was at a wedding didn't realize I had laid key fob on top of car . Car cranked when I left wedding I assumed it was in the car when I got home and tried to crank dash said no key detected. 2nd incident I keep key fob attached to my purse I picked up my grandson so he could use car . I just realized I have key on my purse and he has car 20 miles away so he's stuck there once he cuts car off and I have to find someone to take me there to give key . I have left car running several times went in to grocery store did what I wanted to do key with me Car still running when I return thank you aletha wilson 1271 silas rd Wrens ga 30833

NHTSA complaint 11418156. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mitsubishi Eclipse Cross

Model year Complaints Recalls Deaths
2019 13 1 —

Other 2018 Mitsubishi models

Outlander 55 Outlander Sport 21 Outlander PHEV 15 Mirage G4 11 Mirage 10

Every Mitsubishi on this site — 45 vehicles, 119 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst