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Jaguar · NHTSA safety record

2020 Jaguar I-Pace

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 60 safety complaints about the 2020 Jaguar I-Pace with the US government. Of those, 1 describes a crash, 1 mentions a fire and no death is recorded. 8 recall campaigns are open against it.

The most complained-about system is the electrical system, named in 46 complaints, 77% of the total. The typical failure was reported at 37,278 miles, the median across the 12 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers May 2021 to September 2026 · How this is counted

What is on file

60 complaints on file

60

Complaints

1

Describe a crash

1

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints more than doubled year on year: 24 in the twelve months to 2026-Q2, against 8 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 46 · 77%
UNKNOWN OR OTHER 11 · 18%
ENGINE 9 · 15%
FUEL/PROPULSION SYSTEM 7 · 12%
SERVICE BRAKES 5 · 8%
FORWARD COLLISION AVOIDANCE 3 · 5%
STEERING 2 · 3%
POWER TRAIN 1 · 2%
0 19 38

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 60.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2026 at 40.

44 33 22 11
21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2021 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2020 Jaguar I-Pace. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

8 on file

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

26V067000 · February 5, 2026

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2020-2021 Jaguar I-PACE vehicles. The high voltage battery may overheat.
The risk
A high voltage battery that overheats increases the risk of a fire.
The remedy
Owners are advised to park outside and away from structures, charge outside, and limit their charge to a maximum of 90% until the recall repair is complete. As an interim repair, the battery software will be updated by a dealer, or through an over-the-air (OTA) update to limit the state of charge to 90%. The final remedy is currently under development. Repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed April 2, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's numbers for this recall are H570, H571, and H572. This recall replaces NHTSA recall numbers 23V369, 23V709, and 24V085. Vehicles repaired under one or more of the previous recalls will need to have the new remedy completed.

Jaguar Land Rover North America, LLC · up to 2,278 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

24V183000 · March 7, 2024

Park outside until repaired

The defect
Jaguar Land Rover North America, LLC. (Jaguar) is recalling certain 2019-2020 I-Pace vehicles. The high-voltage battery may overheat.
The risk
A high-voltage battery that overheats increases the risk of a fire.
The remedy
Dealers will replace the high-voltage battery, free of charge. Owner notification letters were mailed June 26, 2024. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H484. These vehicles were previously recalled under 23V-369 and will need to have the new remedy completed.

Jaguar Land Rover North America, LLC · up to 258 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

24V086000 · February 8, 2024

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles. The fasteners that secure the battery module to the busbars may not have been tightened securely, which can cause electrical arcing at the busbars.
The risk
Electrical arcing increases the risk of a fire.
The remedy
Dealers will inspect and repair the busbar fasteners and replace any damaged components as necessary, free of charge. Owner notification letters were mailed March 21, 2024. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H468.

Jaguar Land Rover North America, LLC · up to 2 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

24V085000 · February 8, 2024

Park outside until repaired

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles previously repaired under recall number 23V-369. The high-voltage battery may overheat.
The risk
A high-voltage battery that overheats increases the risk of a fire.
The remedy
Owners are advised to park and charge their vehicle outside and away from structures until the recall repair is complete and for 30 days after the repair has been completed. The battery energy control module software will be updated by a dealer. Repairs will be performed free of charge. Owner notification letters were mailed March 20, 2024. Owners may contact Jaguar's customer service at 1 -800-452-4827. Jaguar's number for this recall is H471. These vehicles were previously recalled for this same issue under recall number 23V-369 and will need to have the new remedy performed.

Jaguar Land Rover North America, LLC · up to 100 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

23V709000 · October 19, 2023

Park outside until repaired

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2023 I-PACE vehicles previously repaired under recall 23V-369. The previous repair may not have been completed correctly, and still allow the high-voltage battery to overheat.
The risk
The high-voltage battery overheating increases the risk of a fire.
The remedy
Owners are advised to park and charge their vehicle outside and away from structures until the recall repair is complete, and for 30 days after the repair has been completed. Dealers will update the battery energy control module software, free of charge. Owner notification letters were mailed December 11, 2023. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H459.

Jaguar Land Rover North America, LLC · up to 501 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

23V369000 · May 25, 2023

Park outside until repaired

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2024 Jaguar I-PACE vehicles. The high-voltage battery may overheat.
The risk
The high-voltage battery overheating increases the risk of a fire.
The remedy
Owners are advised to park and charge vehicle outside and away from structures until the recall repair is complete. The battery energy control module software will be updated by a dealer, or through an over-the-air (OTA) update. In addition, battery modules will be replaced as necessary. Repairs will be performed free of charge. Owner notification letters were mailed July 18, 2023. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H441.

Jaguar Land Rover North America, LLC · up to 6,422 vehicles across all model years covered · fixed by software update

SEATS

20V082000 · February 13, 2020

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling one 2020 I-Pace vehicle. The front passenger seat frame may be missing fasteners, resulting in a seat frame with insufficient strength.
The risk
In the event of a crash, the seat may not properly secure the occupant, increasing their risk of injury.
The remedy
Jaguar will notify the owner, and a dealer will replace the front passenger seat assembly, free of charge. The recall began March 25, 2020. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H282.

Jaguar Land Rover North America, LLC · up to 1 vehicle across all model years covered

SERVICE BRAKES

19V351000 · May 9, 2019

The defect
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 I-PACE vehicles. If the electrical regenerative brake system fails, there will be an increased delay between when the driver brakes and when the vehicle decelerates. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
The risk
A delay in deceleration, increases the distance needed to stop and the risk of a crash.
The remedy
Jaguar will notify owners, and dealers will update the software to reduce the delay, free of charge. The recall began June 12, 2019. Owners may contact Jaguar customer service at 1-800-637-6837. Jaguar's number for this recall is H213.

Jaguar Land Rover North America, LLC · up to 3,083 vehicles across all model years covered

Defect investigations

1 on file

An investigation means NHTSA has decided a pattern is worth examining. A preliminary evaluation is often closed with no action; an engineering analysis is the stage that usually precedes a recall.

Pedestrian alert sounds

DP22005

Closed defect petition · opened January 27, 2023 · closed August 7, 2023 · led to recall 22V063000

the electrical system

NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

fire

i WAS AT A CHARGING PLACE EVGO I WAS NOT PLUGED IN AND CHARGED TO 80% THE CAR WAS NOT ON AND I WAS IN FRONT SEAT TALKING TO A FRIEND WE HEARD A BIG POP AND THEN SAW WHITE/ GRAY SMOKE COMING FROM UNDERSIDE OF THE CAR WHERE THE BATTERY IS WE GOT OUT AND CALLED THE FIRE DEPT THEY ARRIVED AND THE SMOKE HAD STOPPED AND THE FIRE MEN WERE LOOKING AT THE CAR WHEN ANOTHER POP WAS HEARD AND THEY RAN FROM THE CAR AND LOTS OF SMOKE STARTED AGAIN AFTER ABOUT A MIN THERE WAS AN SMALL EXPLOSION AND THE CAR CAUGHT FIRE THE FIRE ENGULFED THE CAR AND HAD MANY SMALL EXPLOSIONS THE CAR BURNED FOR HOURS AND WHEN IT STOPPED THERE WAS ONLY METEL FRAMING IT WAS ALL GONE

NHTSA complaint 11752760. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash

I was exiting a parking spot and I had my foot on the brake to start the vehicle and again to put the car in reverse. I backed out of my parking spot and turned 90 degrees to exit the parking lot. As I pushed down on the brake to stop and shift to drive, the pad that covers the brake pedal fell off, causing my foot to slip and hit the accelerator. I then struck another vehicle with the back of my car. In looking at the car after the accident, the pad that normally covers the brake pedal was on the floor of the car, between the brake and accelerator. At the body shop, one of the people said there is supposed to be a clip that holds the pad, but it was either broken or missing on my car.

NHTSA complaint 11571371. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

towed · 28,000 miles

The contact owns a 2020 Jaguar I-Pace. The contact stated that while attempting to start the vehicle, the traction battery fault warning light illuminated. The contact stated that the parking brake light was blinking. In addition, the contact stated that two days prior to the failure, there was a burning odor inside the vehicle. The vehicle was towed to the dealer; however, the vehicle had not yet been inspected. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced NHTSA Campaign Number: 24V085000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was

NHTSA complaint 11705854, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
My 2020 Jaguar I-PACE is subject to NHTSA Safety Recall 26V-067, Jaguar campaign H572, concerning the risk of high-voltage battery thermal overload, smoke, and fire. The recall was reported on February 5, 2026. As of September 23, 2026, NHTSA continues to list my vehicle as “Recall Incomplete, remedy not yet available,” and Jaguar states that the permanent remedy remains under development. I have complied with the interim safety precautions, including the dealer implemented restriction on maximum battery charge. These restrictions reduce the usable range and normal utility of the vehicle, yet after more than seven months there is still no permanent repair available or definite date for one.

NHTSA complaint 11766528, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
It seems that Jaguar Land Rover (JLR) told the US Department of Transportation (USDOT), as late as February 5, 2026 that, regarding manufacturer recall number H570/1/2, a "vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle..." exists in the iPace, which caused JLR to tell the USDOT that "in the interest of timely resolution for...customers, … that the permanent remedy for the defect in these vehicles would be to reacquire the vehicles,”....a plan of which JLR told the USDOT it would notify owners of on April 3, 2026. As of today, I have yet to receive JLR’s independent notification that my

NHTSA complaint 11765408, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Main batter has a recall for fire hazed which Jaguar is not fixing. Car gave a battery warning while driving but luckily, I was able to get home before it completely failed. Dealer will not fix the main battery which is the cause of the issue but want me to pay $4000 for a air conditioning issue they say caused electrical failure yet the battery is known to be faulty.

NHTSA complaint 11764921. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Battery charger failed following H570 safety recall while solution is being worked on for recall H572. Car has been at dealership for more than 50 days now with dealership not able to repair the defective part mainly due to the manufacturer being unable to provide a working part; first two replacement parts have been delivered damaged and third part is nowhere to be found although it was promised to be delovered on 9/10/26

NHTSA complaint 11763957. Filed by an owner and not verified by NHTSA or by us.

ENGINE
we are still waiting for a fix for the battery problem in this car. How long do we have to wait. This problem has already caused a safety concern, as well lost of function (less battery charge),accelerated depreciated value of ownership. How long do we have to wait?

NHTSA complaint 11763820. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

33,000 miles

The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the message "Traction Battery Fault-Drive with Caution" was displayed at start-up. The vehicle was taken to a dealer, where it was diagnosed with battery pack failure, and two battery cells were replaced; however, the vehicle was only partially repaired. The contact stated that the failure reoccurred, and the vehicle was inoperable on one occasion. Additionally, the battery charge failed to exceed 72 percent. The contact stated that the manufacturer had exceeded a reasonable

NHTSA complaint 11763019, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Jaguar I-Pace

Model year Complaints Recalls Deaths
2024 21 2 —
2019 148 8 —

Other 2020 Jaguar models

F-Pace 14

Complaints on file, same model year.

Every Jaguar on this site — 21 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst