CSR

Audi · NHTSA safety record

2023 Audi Q4 E-Tron

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 17 safety complaints about the 2023 Audi Q4 E-Tron with the US government. Of those, 4 describe a crash, 2 people were injured and no death is recorded. 4 recall campaigns are open against it.

The most complained-about system is the electrical system, named in 11 complaints, 65% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers May 2024 to August 2026 · How this is counted

What is on file

17 complaints on file

17

Complaints

4

Describe a crash

0

Mention fire

2

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 11 · 65%
ENGINE 3 · 18%
FORWARD COLLISION AVOIDANCE 3 · 18%
SERVICE BRAKES 3 · 18%
VEHICLE SPEED CONTROL 3 · 18%
AIR BAGS 2 · 12%
FUEL/PROPULSION SYSTEM 2 · 12%
STEERING 2 · 12%
UNKNOWN OR OTHER 2 · 12%
EXTERIOR LIGHTING 1 · 6%
SEAT BELTS 1 · 6%
STRUCTURE 1 · 6%
0 8 15

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 17.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 7.

8 6 4 2
24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2024 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2023 Audi Q4 E-Tron. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

4 on file

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

25V120000 · February 27, 2025

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 ID.4, 2022-2023 Audi Q4 e-Tron, and Q4 e-Tron Sportback vehicles. The instrument panel may not properly display the transmission gear lever indicator. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect."
The risk
Failure to display the gear position may result in a vehicle rollaway if the parking brake is not engaged, increasing the risk of a crash.
The remedy
Dealers will update the brake control unit software, free of charge. Owner notification letters were mailed March 14, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97H3. Audi's number for this recall is 454R.

Volkswagen Group of America, Inc. · up to 60,490 vehicles across all model years covered

EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE

24V361000 · May 22, 2024

The defect
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 Q4 E-TRON and Q4 E-TRON Sportback vehicles. The incorrect headlight control module software may have been installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
Incorrect headlight control module software may cause the parking lights not to operate as intended when the headlights are turned on and the turn signals are activated, which can reduce vehicle visibility and increase the risk of a crash.
The remedy
Dealers will update the headlight control module with a new data set, free of charge. Owner notification letters were mailed June 6, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 941L.

Volkswagen Group of America, Inc. · up to 17,797 vehicles across all model years covered

ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD

23V842000 · December 13, 2023

The defect
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
The risk
An overheated outlet or charging cable can increase the risk of a fire.
The remedy
Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.

Volkswagen Group of America, Inc. · up to 93,196 vehicles across all model years covered

AIR BAGS

23V189000 · March 22, 2023

The defect
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2023 Q4 E-Tron SUV and Q4 E-Tron Sportback vehicles. During deployment, the head curtain air bag could deform the door seal and expose the metal inlay within the seal, which could tear the air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 226, "Ejection Mitigation."
The risk
In the event of a crash, a torn air bag cannot protect occupants as intended, increasing the risk of injury.
The remedy
Dealers will install cloth tape in the driver and front passenger B-pillar area, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 69FA.

Volkswagen Group of America, Inc. · up to 5,224 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed

As I began to move the car, the vehicle suddenly accelerated on its own. I attempted to brake before reaching the stop sign, but the car continued to gain speed. I estimate the vehicle reached approximately 60 mph. Within seconds, I collided with two vehicles and then a palm tree, sustaining a frontal impact. The entire incident occurred within approximately two to three seconds, during which the vehicle accelerated rapidly. Despite the collision, the airbags did not deploy, the seat belt did not lock, and neither the brake system warning nor the automatic braking system activated.

NHTSA complaint 11712662. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

1 injured

Primary issue is electric shock hazard and limb dismemberment. It was confirmed by an Audi service tech that all Audi Q4s have dangerous gaps in every door. My child 8 years old got her finger caught between the panel and door frame. She could have cut or worse lost her finger should the door rapidly open or close. Wires are exposed leaving the easy situation of access to wires with sharp metal objects that a kid could do. Open door panels have sharp edges leading g to easy cuts. As the wires are colorful and visually appealing a kid would be enticed to try to acquire. The techs will not close the panel to frame since this is Audi’s deliberate design. Tech claims to have fixed but clearly

NHTSA complaint 11697683, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash · towed

Pressing on brake but the car accelerated. Unable to stop, the vehicle pushed two other cars I to each other (they were parked, fortunately). Car came to rest and shit down. None of the safety features stopped the car from moving forward despite the brake pedal being pressed down all the way.

NHTSA complaint 11590744. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

crash · towed

I was driving on the highway at a very slow speed (<5mph) due to heavy traffic. All of a sudden my car accelerated and hit the car in front of me twice because brakes would not apply. I found similar user reports online (links below). These cases suggest that my experience is not an isolated incident, which raises serious safety concerns. Links to other users who have reported similar issues: › ... › 20232023 Audi Q4 e-tron Consumer Reviews

NHTSA complaint 11625261. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
On Friday, XXX, I stopped my vehicle in a parking spot, exited, and returned to my vehicle. I put it in drive, moved from the parking spot, and before I could reach 10 mph, the vehicle began to shake/vibrate violently, and the dash lit up with electrical system malfunction warning. On Saturday, XXX, my [XXX] daughter, who was driving my [XXX] and [XXX] daughters home, called me to tell me that the vehicle failed and that she had "safely pulled into someone’s driveway". We had been out of town, and she was caring for her sisters and my vehicle has the carseats. My [XXX] daughters frequently drive my car. She was a mile away from home, so she did “the routine”. She had to do this 5 times -

NHTSA complaint 11757319, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
I am reporting a severe safety recall compliance failure and fraudulent reporting by an authorized dealership regarding a 2023 Audi electric vehicle. On May 30, 2024, under Repair Order 227719, the dealership officially certified to the NHTSA and Audi that Safety Recall 93U6 (Compact/Portable Charging System Cable) was fully completed. The dealership never actually removed or replaced the hazardous, fire-prone charging hardware. The original recalled cable (Part Number: 8V4.971.675.BB) remains in my home and is available for inspection. The dealer falsely reported a federal safety remedy as remedied while leaving a fire-hazardous component in a consumer's possession. The vehicle suffers

NHTSA complaint 11751185, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
Front suspension ball joint failure occurred while driving approximately 70 mph on an interstate highway, resulting in sudden loss of vehicle control and requiring immediate emergency response. The vehicle is a 2023 Audi e-tron A5. Two weeks prior to the sudden failure, an Audi dealership inspected the same front corner of the vehicle following earlier damage and stated that the front suspension and wheel components were safe and the vehicle was fit to drive, replaced the rear right tire and recommended replacing the rear wheel housing after not being able to get the full car alignment to spec. I told them I wanted to defer that service until later in February unless it was catastrophic

NHTSA complaint 11716747, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

crash

I purchased the Audi Q4 Etron new. The issue that I'm bring up is 'self-acceleration' I had the intial incident 10/2025 where the car self accelerated (Audi Case open) but can't reproduce which almost pin a kid between my vehicle and another vehicle. I was able to react quickly to prevent a death. Second time 'self-acceleration" was on 3/27/25. My son pulling into garage with my sitting next to him, the car self accelerated after coming to complete stop, jumped a pakring block and crashed into my garage wall. Dealer had the car for 2-3 weeks and still couldn't replicate. Third incident was 10/30/25 while at a complete stop in traffic leaving a parking lot, the car was at complete stop and

NHTSA complaint 11704429, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Audi Q4 E-Tron

Model year Complaints Recalls Deaths
2024 22 3 —

Other 2023 Audi models

Q5 43 Q7 16 E-Tron GT 13

Complaints on file, same model year.

Every Audi on this site — 155 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst