CSR

Audi · NHTSA safety record

2023 Audi Q7

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

16

Complaints

0

Crashes

0

Fires

1

Injuries

0

Deaths

Owners of the 2023 Audi Q7 have filed 16 safety complaints with NHTSA between May 2023 and February 2026. The most complained-about system is the electrical system, named in 3 of them (19%). The typical failure was reported at 16,136 miles, the median across the 2 complaints that gave an odometer reading.

NHTSA has issued 3 recalls covering this vehicle.

Recalls (3)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

25V900000 · December 19, 2025

The defect
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The risk
A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.

Volkswagen Group of America, Inc. · up to 356,894 vehicles across all model years covered

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

24V251000 · April 3, 2024

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 Audi S5 Cabriolet, A4 Allroad, Q5 Sportback, A3 Sedan, S5 Sportback, SQ7, TT Coupe, TT Roadster, RS5 Sportback, 2024 A8, E-Tron Quattro, E-Tron Sportback Quattro, Q8, RSQ8, 2023-2024 Q3, Q5, and Q7 vehicles. An electrical connection in the front passenger seat for the occupant detection system (ODS) control module may loosen and deactivate the front passenger air bag.
The risk
A deactivated front passenger air bag will not deploy during a crash, increasing the risk of injury.
The remedy
Dealers will replace the passenger seat occupant detection system control module, free of charge. Owner notification letters were mailed on May 8, 2024. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69GU.

Volkswagen Group of America, Inc. · up to 91 vehicles across all model years covered

AIR BAGS:SIDE/WINDOW

23V868000 · December 20, 2023

The defect
Volkswagen Group of America, Inc. (Audi) is recalling certain 2023-2024 SQ8, RSQ8, Q8, Q7, and 2024 SQ7 vehicles. The driver's seat side air bag may have been improperly mounted to the seatback frame. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
The risk
An improperly mounted air bag may not restrain an occupant as intended, increasing the risk of injury during a crash.
The remedy
Dealers will inspect and reinstall the air bag as necessary, free of charge. Owner notification letters were mailed January 17, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69GA.

Volkswagen Group of America, Inc. · up to 1,001 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 16.

ELECTRICAL SYSTEM 3 19%
FORWARD COLLISION AVOIDANCE 3 19%
SERVICE BRAKES 3 19%
ENGINE 2 13%
POWER TRAIN 2 13%
SEATS 2 13%
UNKNOWN OR OTHER 2 13%
VEHICLE SPEED CONTROL 2 13%
BACK OVER PREVENTION 1 6%
LANE DEPARTURE 1 6%
STEERING 1 6%
STRUCTURE 1 6%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 6.

2023 2025 2026
2023 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

UNKNOWN OR OTHER

1 injured

The front moonroof exploded while I was driving on the highway. There was heavy traffic so I was not traveling at a high speed. There was no debris that hit the roof. Without warning, It shattered and the falling glass cut my hand. I had to navigate to the side of the road while falling glass was hitting my head and body. It was hard to see with the glass falling.

NHTSA complaint 11521159. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES

towed · 32,000 miles

The contact owns a 2023 Audi Q7. The contact stated that the MIL warning light was illuminated. There was a yellow warning light illuminated with a message to take the vehicle to the dealer displayed. While the contact’s wife was driving at an undisclosed speed and approaching an intersection, the yellow warning light turned red. The contact stated that the vehicle suddenly independently skidded to a screeching stop. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 32,000.

NHTSA complaint 11631051. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
My rear differential keep locking and making noise while turning

NHTSA complaint 11715852. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
Audi Rumble is present on this vehicle, Audi disregards it even after visiting the dealer many times over the issue. Center diff is what is causing it. No issue up to 30k miles, then the rumble started. I am afraid of the drivetrain breaking and locking up during driving which could be catastrophic. Audi does have TSBs on this exact issue from previous model years, this model year doesnt. More complaints should come in eventually for this exact issue.

NHTSA complaint 11697332. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
First Incident [XXX], in Columbia SC driving in parking lot On Post, approx 10pm, blocking traffic. Car shut down and MMI disappeared. After approximately 20-30 minutes car started, still no screen. I was able to drive it. Next day, Rebooted per Google, took to dealership who said I should make sure I used premium gas. When I said I did I was told to be careful which gas station I bought it from. And since the screen was back up they couldn’t do anything. I called the Corporate office who had them run a full systems check. All with MMI was well until [XXX] at [XXX]pm. Driving in Columbia SC screen disappeared again but car did not stop this time. I called dealership who told me to press the

NHTSA complaint 11669083, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
After owning the vehicle for less than one-year (~20k) miles, the front brakes started to pulse and make noise when stopping. Stopping distance was reduced. The dealer recommended that the rotors be replaced and did so at zero cost as a courtesy. Twelve weeks later, the pulsing and noise and reduced stopping distance started again. This time they refused to pay for the repair and blamed "braking habits". Audi national customer care also refused to do anything. The car is mostly driven on the highway and most of the braking is done by the adaptive cruise control. There is no other evidence of hard driving (i.e. tire wear or low gas mileage). The problem is almost certainly the calipers which

NHTSA complaint 11657439, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Sensors go off that I will hit something when not there Remote batteries have dies three times in two years Car won't start Bluetooth doesn't connect Trunk liftgate doesn't work Volume turns off.

NHTSA complaint 11646157. Filed by an owner and not verified by NHTSA or by us.

SEATS
See attached document for complaint.

NHTSA complaint 11636224. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Audi Q7

Model year Complaints Recalls Deaths
2025 14 2
2022 18 3
2021 69 9
2020 26 5
2019 61 4
2018 141 3
2017 317 7
2015 44 2
2014 45 2
2013 41 3
2012 29 4
2011 23 4
2010 29 3

Other 2023 Audi models

Every Audi on this site — 147 vehicles, 216 recall campaigns and 0 open investigation s.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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