CSR

Audi · NHTSA safety record

2017 Audi Q7

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 319 safety complaints about the 2017 Audi Q7 with the US government. Of those, 7 describe a crash, 3 mention a fire, 10 people were injured and no death is recorded. 7 recall campaigns are open against it.

The most complained-about system is the exterior lighting, named in 133 complaints, 42% of the total. The typical failure was reported at 32,300 miles, the median across the 75 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers October 2016 to September 2026 · How this is counted

What is on file

319 complaints on file

319

Complaints

7

Describe a crash

3

Mention fire

10

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints halved year on year: 33 in the twelve months to 2026-Q2, against 85 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
EXTERIOR LIGHTING 133 · 42%
ENGINE 60 · 19%
ELECTRICAL SYSTEM 53 · 17%
SUSPENSION 32 · 10%
UNKNOWN OR OTHER 30 · 9%
STEERING 19 · 6%
FUEL/PROPULSION SYSTEM 17 · 5%
POWER TRAIN 10 · 3%
SERVICE BRAKES 9 · 3%
WHEELS 7 · 2%
AIR BAGS 6 · 2%
STRUCTURE 6 · 2%
0 54 108

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 319.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 85.

92 69 46 23
16 17 18 19 20 21 22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2016 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2017 Audi Q7. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

7 on file

STEERING

20V149000 · March 16, 2020

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.
The risk
A sudden loss of loss of steering control may increase the risk of a crash.
The remedy
Volkswagen will notify owners, and Audi dealers will inspect and, if necessary, replace the steering shaft bolt, as necessary, free of charge. The recall began March 31, 2020. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 36A1.

Volkswagen Group of America, Inc. · up to 229 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL

19V035000 · January 16, 2019

The defect
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.
The risk
A fuel leak in the presence of an ignition source can increase risk of a fire.
The remedy
Audi has notified owners, and dealers will replace the left and right fuel rail, free of charge. The recall began February 28, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 24DP.

Volkswagen Group of America, Inc. · up to 74,881 vehicles across all model years covered

SEAT BELTS:PRETENSIONER

16V955000 · December 29, 2016

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
The risk
In the event of a crash, if the air bags and/or the seat belt pretensioners do not inflate or function properly, the vehicle occupants have an increased risk of injury.
The remedy
Volkswagen and Audi will notify owners, and dealers will replace the affected air bags and seat belt pretensioners, free of charge. The recall began April 2017. Owners may contact Volkswagen customer service at 1-800-893-5298 or Audi customer service at 1-800-253-2834.

Volkswagen Group of America, Inc. · up to 5,947 vehicles across all model years covered

STEERING:ELECTRIC POWER ASSIST SYSTEM

16V648000 · September 8, 2016

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi Q7 vehicles manufactured November 11, 2015, to November 23, 2015. In the affected vehicles, the electric power steering assist control unit may short circuit resulting in a loss of power steering assist.
The risk
With a loss of power steering assist, extra steering effort will be required, especially at lower speeds, increasing the risk of a crash.
The remedy
Audi will notify owners, and dealers will replace the steering rack, free of charge. The recall began November 2016. Owners may contact Audi customer service at 1-800-822-2834. Volkswagen's number for this recall is 48M5.

Volkswagen Group of America, Inc. · up to 8 vehicles across all model years covered

ELECTRICAL SYSTEM:SOFTWARE

16V642000 · September 6, 2016

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2016 TT roadster, A3 cabriolet, A3 sedan and A3 e-tron, 2016-2017 TT coupe, 2017 A4 sedan and Q7 and 2015-2017 Q3 vehicles. The affected vehicles may have been programmed with new software that inadvertently makes the side marker lights inoperative in conjunction with the parking lights or the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
The risk
If the side marker lights do not illuminate, the vehicle may be less visible at night, increasing the risk of a crash.
The remedy
Audi will notify owners, and dealers will upload revised software to correct the issue, free of charge. This recall began November 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 97CB.

Volkswagen Group of America, Inc. · up to 79,895 vehicles across all model years covered

SEATS:MID/REAR ASSEMBLY

16V641000 · September 6, 2016

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi Q7 vehicles manufactured August 30, 2015, to July 10, 2016. In the affected vehicles, the third row seat back may move forward under load, such as in a frontal collision. As such, the vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
The risk
If the third row seat does not remain in its adjusted position, there may be an increased risk of injury to an occupant in the event of a crash.
The remedy
Audi will notify owners, and dealers will install an additional support bracket to the seat, free of charge. The recall is expected to begin in November 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 72F8.

Volkswagen Group of America, Inc. · up to 19,205 vehicles across all model years covered

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE

16V519000 · July 8, 2016

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Audi Q7 vehicles manufactured August 30, 2015, to May 8, 2016. Due to a software issue within the air bag control module, the frontal air bags may deploy with more force than required in certain crashes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
The risk
Air bags that deploy with excessive force may increase the risk of injury.
The remedy
Volkswagen will notify owners, and dealers will update the air bag control module software, free of charge. The recall began September 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69O3.

Volkswagen Group of America, Inc. · up to 14,535 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

3 injured · crash · towed · 80,000 miles

The contact owns a 2017 Audi Q7. The contact stated that while at a traffic light a second vehicle traveling at a high rate of speed crashed into the rear of the vehicle causing the vehicle to crash into the rear of a third vehicle located ahead. During the incident, the front of the vehicle was severely damaged but the air bags did not deploy. The driver and front passenger both sustained fractured noses and facial injuries. The driver of the second vehicle sustained a fractured femur. A police report was taken at the scene. The destroyed vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was

NHTSA complaint 11435910, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

2 injured · crash · 8,000 miles

AIRBAGS DEPLOYED WITH EXTREME FORCE IN A LOW IMPACT COLLISION. (IN A SCHOOL PARKING LOT SPEED LESS THAN 15MPH) CAUSED SEVERE EMOTIONAL TRAUMA TO ME AND MY DAUGHTER

NHTSA complaint 10924082. Filed by an owner and not verified by NHTSA or by us.

ELECTRONIC STABILITY CONTROL (ESC)

1 injured · crash · towed · 17,017 miles

1. DRIVING 2017 AUDI Q7 (MILEAGE 17017) ON I-85 CLOSE TO THE RICHMOND, VA. DRY, STRAIGHT AND NO TRAFFIC ROAD. 2. BOTH HANDS KEEP ON STEEL WHEEL, CAR LOST CONTROL, LANE KEEP DID NOT WORK, TRIED USED THE STEEL WHEEL TO ADJUST, THE STEEL WHEEL OVER RESPONSE. 3. THE CAR WENT TO LEFT AND RIGHT, ROLLOVER, AND CRASH. 4. HAD SENT CAR IN DEALERSHIP TWO TIMES TO REPAIRING AUTO BRAKE PROBLEMS (THIS CAR DID NOT STOP BUT SPEED UP EVEN FRONT CAR VERY CLOSE, I NEED USE BRAKE TO PREVENT FORWARD COLLISION MULTIPLE TIMES), STILL DID NOT FIXED, WENT ON 7/8/2017 WITHOUT APPOINTMENT, DEALER SCHEDULE FULL. 6. ONE TIME TO REPAIRING SAFETY SURROUND-VIEW EXTERIOR CAMERA. THREE TIME RECALLS REPAIR. 7. CAR HAD

NHTSA complaint 11046126, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STEERING

1 injured · crash · towed

On Thursday, October 30, 2025, when I got seated in my car, put my seat belts on, and put the car in reverse gear to slowly get out of my parking space, it kept on going in reverse and won’t stop with break I tried to change the parking mode or drive mode but the steering column would not take any command. After 350 feet driven in reverse, it went into a ditch where it tried to turn it and the car was still in reverse, climbing out of the ditch, damaging another section of the fence, till I could turn off the engine with the ignition switch. It looks that the gear was stuck in reverse and after engine cut off it went back in drive mode. In the meantime, all four sides of the car were

NHTSA complaint 11697302, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
The vehicle has a recurring electrical failure involving the camshaft position sensor circuit (DTC P0365). The sensor itself is functional, but the wiring harness leading to the sensor develops internal copper fatigue due to a design flaw in the factory routing. The harness is bent tightly behind the passenger-side cylinder head, causing vibration-induced internal wire breakage that is invisible externally. This failure is well known to Audi dealers and has been reproduced and confirmed by multiple service centers. The problem is not caused by the sensor, plug, or engine components. It is caused by the wiring harness design, which repeatedly fails in the same 6–10 inch section. The defect

NHTSA complaint 11762386, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
The 2017 Audi Q7 Prestige was purchased on November 7,2016. Since the purchase, all service was provided by one or the other of two Audi dealerships. During this period, the Audi recommended 10K, 20K,30K, 40K, 50K, 60K, 70K, and 80K mile services had all been performed. In the almost ten years that I owned the car, the oil and oil filter were changed 11 times at one or the other of the two dealerships. The mileage interval between oil changes was 6,383 miles on average with a maximum interval on 8,177 miles; the time interval between oil changes was 320 days on average with a maximum of 399 days. The engine oil cooler valve had shorted out internally and was replaced in April 2025 at 58,225

NHTSA complaint 11760564, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
My 2017 Audi Q7 with the 3.0T engine has experienced repeated engine/ignition system failures. The vehicle displays a "System Malfunction" warning light accompanied by shaking and stalling. This same malfunction has occurred at least 3 separate times over the past few years. Each time, a repair shop diagnosed and replaced faulty ignition coils, and the vehicle ran normally for a period of time before the identical malfunction returned. The vehicle is currently inoperable due to the most recent occurrence. This creates a safety risk because the stalling and shaking can occur while driving, with no clear warning beyond the malfunction light appearing at the same time as the symptoms begin. A

NHTSA complaint 11754079, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
On my 2017 Audi Q7 with 93169 miles, I am getting the error message along with a warning lamp that states: "Front right side marker light defective." The light actually works however I am getting this message. If the light were to actually go out it would affect the safety of my vehicle. I hear this is a common issue with the 2017 Audi Q7s and is very costly to fix at the dealer because the entire headlight assembly is usually replaced by the dealer. My vehicle is available for inspection if needed.

NHTSA complaint 11748055. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
Defective side‑marker LED inside sealed headlight assembly Component: Exterior Lighting / Headlights Make/Model/Year: 2017 Audi Q7 prestige Issue: Defective side‑marker LED inside sealed headlight assembly Complaint: The side‑marker LED inside the headlight assembly on my 2017 Audi Q7 has failed due to an internal LED driver defect. The LED module is sealed and non‑serviceable, so the entire headlight assembly must be replaced at a cost of $2,000–$5,000. The vehicle displays a “Side Marker Light Defective” warning even though the LED is still illuminated, indicating reduced output that triggers the fault. This failure reduces nighttime visibility and creates a safety hazard. This is a

NHTSA complaint 11742844, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Front right Marker light defect alert keeps pooping up and sounding an audible alarm while I am driving even through the marker light is working perfectly. Drive train alert comes on after I add oil and the vehicle starts hesitating while I accelerate.I just got a tune up which included new spark plus and a new coils. Problem came back even after the tune up within 3000 miles. Excessive oil loss. I constantly have to add a quart of oil even after I just got an oil change and tune up. Seeing oil in the cover shield that covers the entire engine. Seems like the oil is blowing out of the cap area where you add in oil. These problems are very costly for a vehicle that I ordinary love. Please

NHTSA complaint 11738363, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Audi Q7

Model year Complaints Recalls Deaths
2025 16 2 —
2023 16 3 —
2022 20 3 —
2021 75 9 —
2020 28 5 —
2019 62 4 —
2018 143 3 —
2015 44 2 —
2014 45 2 —
2013 43 3 —
2012 29 4 —
2011 23 4 —
2010 29 3 —

Other 2017 Audi models

Every Audi on this site — 155 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst