2019 Audi Q7

The defect

Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.

The risk

In the event of a crash, an unbelted occupant's head may impact the vehicle's C-pillar padding, increasing the risk of injury.

The remedy

Audi will notify owners, and dealers will replace the deformation element on the C-pillars, free of charge. The recall began November 17, 2020. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 70H8.

Volkswagen Group of America, Inc. · up to 94,144 vehicles across all model years covered

The defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.

The risk

A sudden loss of loss of steering control may increase the risk of a crash.

The remedy

Volkswagen will notify owners, and Audi dealers will inspect and, if necessary, replace the steering shaft bolt, as necessary, free of charge. The recall began March 31, 2020. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 36A1.

Volkswagen Group of America, Inc. · up to 229 vehicles across all model years covered

The defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q7 vehicles. In the event of a crash, the side curtain air bags may not properly inflate.

The risk

An air bag that does not properly inflate in the event of a crash can increase the risk of injury.

The remedy

Volkswagen will notify owners, and dealers will replace the side curtain air bags, free of charge. The recall began March 19, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69AJ.

Volkswagen Group of America, Inc. · up to 383 vehicles across all model years covered

The defect

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Q7, Q8, S5 Cabriolet, and S5 Sportback vehicles. The front shock absorber forks may develop cracks allowing the shock absorbers to loosen.

The risk

Loose shock absorbers may impair vehicle steering, increasing the risk of crash.

The remedy

Audi has notified owners, and dealers will replace the shock absorber forks, free of charge. The recall began March 18, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 40O4.

Volkswagen Group of America, Inc. · up to 34 vehicles across all model years covered

crash · towed

WHILE TURNING ONTO AN EXIT RAMP FROM THE HIGHWAY AT A LOW SPEED, MY SON SAID THE STEERING WHEEL SUDDENLY LOCKED UP (IT STIFFENED TO THE POINT OF NO MOVEMENT) AND HE COULDN'T TURN THE WHEEL AND CRASHED INTO A GUARD RAIL.*DT CONSUMER WOULD LIKE TO DISREGARD THE REPORT.*JB

NHTSA complaint 11363850. Filed by an owner and not verified by NHTSA or by us.

crash · towed · 13,500 miles

MY SON DRIVING AT LOW SPEED COULD NOT MAINTAIN CONTROL OF THE VEHICLE TO AVOID HITTING THE GUARD RAIL COMING OFF A HIGHWAY. IT WAS LIKE HE HYDROPLANED WITHOUT A PUDDLE IN EXISTENCE.

NHTSA complaint 11363852. Filed by an owner and not verified by NHTSA or by us.

crash · towed

On [XXX] we were parking the car in the lot at [XXX] , when the car suddenly accelerated despite my foot being on the brake and crashed into a storefront. The fireman said the airbags deploy code was issues but the airbag never deployed, and the automatic emergency braking did not stop the car. It seemed as though the transmission was switched, but we had not touched the gas. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint 11577307. Filed by an owner and not verified by NHTSA or by us.

crash · 33,000 miles

VEHICLE STABILITY WHILE DRIVING ON AUTOMATIC DRIVING /LANE KEEPING SYSTEM FAILED 3 TIMES ALMOST CAUSING VEHICLE TO LOOSE CONTROL AND CRASH. ON 4 OTHER OCCASIONS THE VEHICLES LANE KEEPING FAILED TO KEEP BETWEEN LANES AND INSTEAD VEAR VEHICLE IN DIFFERENT STEERING DIRECTIONS, FORCING ME TO PULL AGAINST THE STEARING WHEEL TO GO BACK STRAIGHT. AUDI AMERICA AND LOCAL DEALER CONTINUE TO SAY EVERYTHING IS OK BUT ON ALL THREE OCCASIONS I HAD WITNESSES IN MY CAR.

NHTSA complaint 11349631. Filed by an owner and not verified by NHTSA or by us.

See attached document for complaint.

NHTSA complaint 11743264. Filed by an owner and not verified by NHTSA or by us.

My car has experienced unintended automatic emergency braking while driving in active traffic with no obstruction present. This created a serious risk of a rear-end collision from vehicles behind. Prior to this, the car had ongoing alignment and steering issues beginning shortly after purchase. The car consistently pulls while driving and has required multiple repair attempts, including alignments and inspections of steering and suspension components. These repairs have not resolved the issue. The problem appears to be worsening. In addition to the unintended braking, the vehicle intermittently displays safety system warnings related to driver assistance features. The failure involves both …

NHTSA complaint 11728044, quoted in part. Filed by an owner and not verified by NHTSA or by us.

138,000 miles

The contact owns a 2019 Audi Q7. The contact stated that while in reverse, the back-over prevention intermittently displayed a black screen. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact researched online and became aware of NHTSA Campaign Number: 25V900000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not made aware of the issue. The failure mileage was approximately 138,000.

NHTSA complaint 11724609. Filed by an owner and not verified by NHTSA or by us.

The starter in my Audi Q7 2019 failed and the car would not start. I was parked in my garage and manually had to put the car in neutral using the tool provided in the trunk and push the car out of the garage until a flatbed tow truck was able to take my car to the shop. If this happened elsewhere, I could have been stranded without the ability to start my car. My car was towed to a certified shop where they confirmed the failure and made the repair by installing a new starter.

NHTSA complaint 11711657. Filed by an owner and not verified by NHTSA or by us.

While driving, the vehicle’s infotainment system suddenly froze and then rebooted on its own. During the reboot, the display was unavailable for several minutes, causing loss of access to navigation, vehicle status information, and warning messages while the vehicle was in motion. This occurred without warning and distracted the driver while driving, creating a potential safety risk.

NHTSA complaint 11706777. Filed by an owner and not verified by NHTSA or by us.

Drive System malfunction code appeared while driving. Engine then shut off immediately. Had it towed to Audi dealership. Fuel Pump and Fuel Pump Module Codes reported in diagnostics check: codes P3044, P1158, and P0148. There is a NHTSA campaign number 22V516 (Audi recall number 20DR) that has been reported on this same issue with the fuel pump, however, my model 2019 is one year shy of the 2020 Q7 to 2021 affected vehicle range. Asking NHTSA to look into other repeated fuel pump issues for the same model vehicle, but for 2019 models. I have read of other 2019 model fuel pump complaints that match the 2020-2021 recall. The 2019 models need to be included in the investigation and recall.

NHTSA complaint 11691309. Filed by an owner and not verified by NHTSA or by us.