Every safety complaint, recall and defect investigation the US government
holds on this vehicle.
Owners have filed 29 safety complaints
about the 2010 Audi Q7 with the US government. Of those, no death is recorded. 3 recall campaigns are open against it, covering equipment and the gasoline fuel system.
The most complained-about system is the fuel and propulsion system,
named in 9 complaints, 31% of the total.
The typical failure was reported at 54,000 miles,
the median across the 23
complaints that gave
an odometer reading.
Compiled from NHTSA's complaint, recall and investigation files
· Covers July 2010 to October 2024 · How this is counted
What is on file
29 complaints on file
29
Complaints
0
Describe a crash
0
Mention fire
0
People injured
0
Deaths
A complaint is an unverified account by the person who filed it, not a
finding of fault. One complaint is one ODI number, which is how NHTSA counts
them.
A recall is the manufacturer conceding a defect, and the repair is free.
Whether one covers your particular car is a question only its VIN can
answer, because a campaign covers a production range rather than a
model year.
Which system owners named
Complaints naming each system
FUEL/PROPULSION SYSTEM 9 · 31%
9 31%
FUEL SYSTEM, DIESEL 7 · 24%
7 24%
ENGINE 5 · 17%
5 17%
ELECTRICAL SYSTEM 3 · 10%
3 10%
POWER TRAIN 3 · 10%
3 10%
TIRES 3 · 10%
3 10%
VEHICLE SPEED CONTROL 3 · 10%
3 10%
VISIBILITY/WIPER 3 · 10%
3 10%
AIR BAGS 1 · 3%
1 3%
FUEL SYSTEM, GASOLINE 1 · 3%
1 3%
SERVICE BRAKES 1 · 3%
1 3%
SERVICE BRAKES, HYDRAULIC 1 · 3%
1 3%
048
Red marks a system with a recall campaign against it.
One complaint can name several systems, so these add up to more than 29.
When the complaints arrived
By the year NHTSA received them
By the year NHTSA received them, which is not the year the failures
happened. They peaked in 2014 at 4.
This is the year the complaint was filed, not the year the failure
happened. The range runs from 2010 to 2024.
Crash test ratings
NHTSA New Car Assessment Program
NHTSA crashes a car into a barrier and a pole and measures what
happens to the dummies inside. This is what it awarded the 2010 Audi Q7, and it is a separate
question from what owners report going wrong later.
Test
4-DR. w/SAB
Overall
Not rated
Frontal crash
Not rated
Frontal, driver
Frontal, passenger
Side crash
Not rated
Side barrier
Not rated
Side pole
Not rated
Rollover
Chance of rollover
18.5%
Stability control standard Forward collision warning standard Lane departure warning standard
NHTSA made its frontal crash test harder for the 2011 model year, and says ratings from before that change should not be compared with ratings after it.
A dash means NHTSA did not rate that test for this vehicle.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
The risk
An overloaded vehicle can increase the risk of a crash.
The remedy
Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Volkswagen Group of America, Inc. · up to 12,100 vehicles across all model years covered
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
18V818000 · November 19, 2018
The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
The risk
The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
The remedy
Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.
Volkswagen Group of America, Inc. · up to 5,987 vehicles across all model years covered
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
16V660000 · September 13, 2016
The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
The risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
The remedy
Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
Volkswagen Group of America, Inc. · up to 143,214 vehicles across all model years covered
Defect investigations
1 on file
An investigation means NHTSA has decided a pattern is worth examining. A
preliminary evaluation is often closed with no action; an engineering
analysis is the stage that usually precedes a recall.
High-Pressure Fuel Pump Failure
EA11003
Closed engineering analysis · opened February 7, 2011 · closed March 27, 2015
the diesel fuel system, the fuel system
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
In owners’ own words
Quoted from the complaint file
Quoted from NHTSA's complaint file. These are unverified accounts by the
people who filed them, not findings of fault.
FUEL SYSTEM, GASOLINE
See attached document for complaint.
NHTSA complaint 11621305. Filed by an owner and not verified by NHTSA or by us.
TIRES
Yokohama Parada Spec-x tire, R275/45/R20 tread separation from belt. Second tire to do so since the start of 2024. Had to buy another brand name and tire after second tire separated from belts on 07/03/2024, causing me to spend $983.59 on new tires. There definitely something wrong with this line of Yokohama tires.
NHTSA complaint 11620810. Filed by an owner and not verified by NHTSA or by us.
TIRES
The tread separation at edge top of tire, Yokohama Parada Spec-x P275/45R20. Driving on Highway I-44. Started filling a weird vibration in the steering wheel. Stopped and found tore tread on tire.
NHTSA complaint 11620705. Filed by an owner and not verified by NHTSA or by us.
TIRES:TREAD/BELT
The tread started tearing away from the tire, and sidewall. Less than 5k on tires.
NHTSA complaint 11600630. Filed by an owner and not verified by NHTSA or by us.
FUEL/PROPULSION SYSTEM
Large fuel leak from fuel pump flange. Vehicle has had the recall 20W9 performed in 2018 as can be seen by the black butyl sticker on the assembly. However, this failed to prevent the flange from cracking and subsequently creating a large fuel leak. This is the very failure the recall was intended to prevent. Part is available for inspection if necessary as well as work order from original recall.
NHTSA complaint 11550028. Filed by an owner and not verified by NHTSA or by us.
AIR BAGS
Hi dear. i wanna Report and make a complaint, about some defect in my Audi SUV, i bought this vehicle with those problem. 1st ) all system in this vehicle are fork up, works intermittently, Screen, back up camera, Sound audio, Battery draining, Door key doesn't work, Airbag, Electric defect, Truck back door doesn't close proprely, 4 module in this vehicle don't work. As i submit photo of all defect. I request Recall this vehicle to set up all those defect. i have already spent a lot of money for those defect, it doesn't fix.
NHTSA complaint 11496244. Filed by an owner and not verified by NHTSA or by us.
If this is your car and a dealer keeps failing to fix it, your state's
lemon law may require the manufacturer to replace it or buy it back. How
many repair attempts it takes, and how long you have to file, is set by
the state you bought in and by nothing on this page.
Complaints: NHTSA's ODI
complaint file, published October 2, 2026. One
complaint is one ODI number, which is how NHTSA counts them.
Recalls: NHTSA's recall
campaign API, newest campaign on this vehicle filed February 15, 2023.
Investigations: NHTSA's ODI
investigation file, published October 2, 2026.
A complaint is one owner's account and has not been verified by NHTSA or by
us. A vehicle with more complaints is not necessarily worse: models that
sold in larger numbers collect more of them. How this is counted.
G
Compiled and maintained by guarledes Independent developer and analyst