2013 Audi Q7

The defect

Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."

The risk

An overloaded vehicle can increase the risk of a crash.

The remedy

Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.

Volkswagen Group of America, Inc. · up to 12,100 vehicles across all model years covered

The defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.

The risk

A fuel leak in the presence of an ignition source increases the risk of a fire.

The remedy

Audi will notify owners, and dealers will replace the fuel pump flange if cracks are present. Flanges that do not have cracks will have a protective film applied. These repairs will be performed free of charge. The recall began July 3, 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20Z8. Note: This recall is an expansion of recall 16V-660.

Volkswagen Group of America, Inc. · up to 240,487 vehicles across all model years covered

The defect

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013 Audi Q7 vehicles manufactured June 5, 2012, to November 29, 2012 and equipped with a 3.0L TDI engine. In the affected vehicles, a check valve in the engine may become contaminated with plastic debris and allow engine oil to leak into the brake booster.

The risk

If oil leaks into the brake booster, the brake booster diaphragm may rupture causing a loss of power braking assist, and increasing the risk of a crash.

The remedy

Volkswagen will notify owners, and dealers will replace a vacuum line, free of charge. Dealers will also inspect the brake booster system for oil contamination and, if oil contamination is present, additional components will be replaced, free of charge. The recall began on September 24, 2014. Owners may contact Audi at 1-800-253-2834. Volkswagen's number for this recall is 47L8.

Volkswagen of America, Inc. · up to 1,814 vehicles across all model years covered

crash · towed

TL* THE CONTACT OWNS A 2013 AUDI Q7. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN AWAY BY THE CONTACT AND LATER TOWED TO THE DEALER (AUDI BROOKLYN 665 65TH ST, BROOKLYN, NY, 11220). THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT WAS ADVISED BY THE DEALER THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V516000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint 10993367. Filed by an owner and not verified by NHTSA or by us.

crash · 103,000 miles

APRIL 30,2020. I WAS USING A "NEW" JACK THAT WAS SUPPLIED WITH THE CAR. THE JACK WAS ON A FLAT CONCRETE SURFACE IN MY GARAGE. THE JACK FAILED AND BROKE, DUMPING THE SUV ON ITS FRONT RIGHT SIDE, FROM WHICH THE WHEEL HAD BEEN REMOVED. BEFORE USING THE JACK, AN AUDI SERVICE MANAGER TOLD ME HE DIDN'T LIKE TO USE THE JACKS, BECAUSE THEY WERE KNOWN, WITHIN AUDI, TO FAIL. THE SERVICE MANAGER, HAVING MORE EXPERIENCE THAN I, JACKED THE CAR UP, USING THE JACK THAT WAS SOLD WITH THE CAR. THE RT. FT WHEEL WAS REMOVED AND PUT IN THE REAR OF ANOTHER VEHICLE AND WHILE UNATTENDED FOR 5 MINUTES, DURING THE TRANSFER, THE JACK GAVE OUT. AFTERWARD, IT WAS OBSERVED THAT THE ROTARY JACK WOULD NOT LIFT OR …

NHTSA complaint 11322965, quoted in part. Filed by an owner and not verified by NHTSA or by us.

About 3 weeks ago I started to slightly smell gas around my car. As I drove it the smell started getting worse and I noticed what looks like a gas leak leaking from under the drivers side back door area under my car. So I took it to Meadlins Auto Care to be diagnosed and they said that the lower intank fuel pump needs to be replaced and that the car is very dangerous to drive because of the gas fumes leaking inside and outside of the vehicle.

NHTSA complaint 11766029. Filed by an owner and not verified by NHTSA or by us.

156,000 miles

The contact owns a 2013 Audi Q7. The contact stated that there was a fuel odor inside the vehicle that became stronger over time. The vehicle was taken to a certified mechanic and was diagnosed with fuel pump failure. The manufacturer was informed of the failure. The manufacturer informed the contact that the vehicle was included in NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline); and the recall repair had been completed on May 14, 2018. The contact was referred to the dealer for assistance. The failure mileage was approximately 156,000.

NHTSA complaint 11766078. Filed by an owner and not verified by NHTSA or by us.

On XXX, I was driving northbound on US-101 from [XXX] to [XXX] to pick up a family member for an appointment. The vehicle had been operating normally at freeway speed. As traffic slowed for a construction zone near Summerland, I intentionally reduced speed to approximately 20 mph. At that point, I heard a sudden abnormal rotational mechanical noise from the engine compartment, best described as a flapping or rubbing sound. The noise had not been present earlier during the drive. Within moments, the engine lost power and shut down. The vehicle lost propulsion while in traffic, and power steering assist was lost after the engine stopped. I was able to safely maneuver the vehicle off the …

NHTSA complaint 11754103, quoted in part. Filed by an owner and not verified by NHTSA or by us.

The fuel pump flange repair was a joke on this car. It should've been replaced not just put a black tar like sealant on it. That was an error on Audi's part. The sealant didn't keep it from forming a leak in the stress cracks that were being reported. Mine says all recalls have been completed. I just experienced a very bad fuel leak from the fuel filter/pump flange. I investigated the issue myself and found a black tar like sealant on top of the filter. That didn't stop it from cracking and leaking as was being reported in the first place. I have photos and video of how bad of a leak. Audi should do the right thing and replace every filter that they (sealed). That was not a fix. it was a …

NHTSA complaint 11750638, quoted in part. Filed by an owner and not verified by NHTSA or by us.

My gas tank started to leak while I was driving putting the my safety and the safety of my entire family at risk. This is know major recall 20Z8 that Audi has never got to fix properly. The recall remedy demonstrably did not prevent the failure it was issued for. This is an active fuel leak with fire risk. I'm requesting Audi cover this repair.

NHTSA complaint 11750107. Filed by an owner and not verified by NHTSA or by us.

Fuel pump leak

NHTSA complaint 11731915. Filed by an owner and not verified by NHTSA or by us.