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Lexus · NHTSA safety record

2023 Lexus RZ

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 11 safety complaints about the 2023 Lexus RZ with the US government. Of those, 1 describes a crash and no death is recorded. 2 recall campaigns are open against it, covering back-over prevention and visibility.

The most complained-about system is the electrical system, named in 4 complaints, 36% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers October 2023 to September 2026 · How this is counted

What is on file

11 complaints on file

11

Complaints

1

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ELECTRICAL SYSTEM 4 · 36%
UNKNOWN OR OTHER 3 · 27%
POWER TRAIN 2 · 18%
AIR BAGS 1 · 9%
ENGINE 1 · 9%
EQUIPMENT 1 · 9%
EXTERIOR LIGHTING 1 · 9%
FORWARD COLLISION AVOIDANCE 1 · 9%
SERVICE BRAKES 1 · 9%
STEERING 1 · 9%
STRUCTURE 1 · 9%
SUSPENSION 1 · 9%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 11.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 3.

4 3 2 1
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2023 Lexus RZ. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

2 on file

BACK OVER PREVENTION:DISPLAY FUNCTION

25V744000 · October 30, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

Toyota Motor Engineering & Manufacturing · up to 1,024,407 vehicles across all model years covered

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

25V577000 · September 4, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2025 bZ4X, Lexus RZ, and Subaru Solterra vehicles. During certain HVAC system faults, such as electrical compressor failure, the defroster and defogger system may become inoperative.
The risk
An inoperative defroster and defogger system can decrease the driver's visibility under certain driving conditions, increasing the risk of a crash.
The remedy
Dealers will update the HVAC control ECU software, free of charge. Dealers will also inspect the electrical compressor, and replace it, if necessary, free of charge. Owner notification letters were mailed October 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB07 and 25TA07. Lexus' numbers for this recall are 25LB04 and 25LA04. Subaru's number for this recall is WRD-25.

Toyota Motor Engineering & Manufacturing · up to 94,320 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

crash · towed · 5,400 miles

The contact owns a 2023 Lexus RZ 450. The contact stated that while the vehicle was in park(P), the vehicle failed to shift out of park after multiple attempts. The vehicle eventually shifted into drive(D) and as the contact began to drive the vehicle, the vehicle began to hesitate as the brake warning light appeared on the instrument panel. Once the contact reached her destination and parked the vehicle, she attempted to straighten out her vehicle as the tail end was sticking out in the road. While straightening the vehicle, the brake warning message returned on the instrument panel as the vehicle then surged forward at a high rate of speed. The vehicle ran over four garbage bins before

NHTSA complaint 11629706, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

towed · 10,000 miles

The contact owns a 2023 Lexus RZ 450E. The contact stated while driving 65 MPH, the vehicle made an abnormally loud popping sound and stalled. Several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The vehicle was towed to the local dealer, where it was being diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.

NHTSA complaint 11596995. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
On Tuesday, July 14, 2026, my car experienced a sudden, catastrophic failure of braking system while in motion, at my home. I brought the vehicle into Lexus of Concord on Wednesday, July 15, 2026, . The power assist failed completely with zero advance warning, dropping the vehicle instantly into manual, unassisted braking and lighting up the dashboard with multiple system failures. Quite luckily, no bodily injury or additional vehicular damage resulted from this failure.The Diagnostic Trouble Codes the vehicle’s computer system logged were C13D900, on July 14, the brake booster code.The service report stated that the master cylinder which pumps the brake fluid to the wheels was leaking

NHTSA complaint 11765428, quoted in part. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN
My vehicle, a 2023 Lexus RZ 450e, has been out of service for over 30 days due to an unresolved HVAC system failure affecting cabin heating. The issue significantly impacts the safe operation of the vehicle, particularly in cold weather conditions where adequate heat is necessary for driver visibility and occupant safety. Despite the vehicle remaining under the manufacturer’s warranty, the dealership has been unable to provide a diagnosis completion or estimated time of repair. The vehicle was brought in for service on February 20, 2026, and has remained at the dealership since that time. During this period, no clear resolution timeline has been provided, and communication from both the

NHTSA complaint 11726598, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SUSPENSION
While driving slowly in a parking lot and without striking any object, my 2023 Lexus RZ 450e experienced a catastrophic front right suspension failure. The suspension failure caused separation of the CV axle, detachment of the front right wheel assembly, and an immediate loss of steering control. The vehicle became inoperable and required towing. Fortunately, this occurred at low speed and no injuries occurred. The vehicle became inoperable and required towing. No injuries occurred due to the low speed at the time.

NHTSA complaint 11711518. Filed by an owner and not verified by NHTSA or by us.

WHEELS
I was driving at 45 mph during a sunny day with normal traffic flow. The right rear tire had suddenly exploded. It almost caused a major accident. Upon inspection, the tire was totally blew out. Only the rim was left. The tire expert at Northside Lexus dealer in Houston said he had seen hundreds of blow out tires on Lexus like that. He didn't want to alert NHTSA. The tires were made by Dunlop in 2023. My car had only 20,000 miles on it. Please consider to recall this kind of Dunlop Sport Maxx tires before another accident or fatality happens. Thanks.

NHTSA complaint 11696241. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
I have had my 2023 RZ450e for two years and at 53,000 miles, the driver side daytime running light went out. Another owner on a Facebook Lexus RZ450e group reported the same identical thing happening to them in October 2024. With the headlight assembly being LED, these should not fail early on in ownership and should last quite a while. My vehicle has been inspected by Lexus dealership at the service intervals, most recently May 8, 2025 and there was no mention of DRL on driver side being out from the service advisor. No warnings were available. I found out through the reflection of being behind someone when stopped. Having one functional DRL can be a hazard especially in the rain.

NHTSA complaint 11661895. Filed by an owner and not verified by NHTSA or by us.

EQUIPMENT:ELECTRICAL
The charger fails to charge. Nothing happens when it is plugged into the vehicle. The dealer has confirmed the vehicle can be fully charged using the dealer’s level 2 charger. I am able to fully charge the vehicle using the level 1 charger supplied with the vehicle. Enel X Way has discontinued support. Even though I still have one year warranty left on the charger the support page indicates support is no longer provided and Enel X is no longer accepting claims.

NHTSA complaint 11659322. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Lexus RZ

Model year Complaints Recalls Deaths
2026 6 1 —

Other 2023 Lexus models

RX 62 NX 15 LX 13 ES 10

Complaints on file, same model year.

Every Lexus on this site — 91 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst