CSR

Lexus · NHTSA safety record

2023 Lexus NX

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 15 safety complaints about the 2023 Lexus NX with the US government. Of those, 1 describes a crash, 1 person was injured and no death is recorded. 3 recall campaigns are open against it, covering back-over prevention and the steering.

The most complained-about system is the electrical system, named in 2 complaints, 13% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers September 2023 to September 2026 · How this is counted

What is on file

15 complaints on file

15

Complaints

1

Describe a crash

0

Mention fire

1

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
UNKNOWN OR OTHER 3 · 20%
ELECTRICAL SYSTEM 2 · 13%
ENGINE 2 · 13%
POWER TRAIN 2 · 13%
STRUCTURE 2 · 13%
VEHICLE SPEED CONTROL 2 · 13%
AIR BAGS 1 · 7%
EXTERIOR LIGHTING 1 · 7%
FORWARD COLLISION AVOIDANCE 1 · 7%
LATCHES/LOCKS/LINKAGES 1 · 7%
SERVICE BRAKES 1 · 7%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 15.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 6.

8 6 4 2
23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2023 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2023 Lexus NX. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

3 on file

BACK OVER PREVENTION:SOFTWARE

26V162000 · March 18, 2026

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the rearview camera software or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed May 15, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB02 and 26LA02.

Toyota Motor Engineering & Manufacturing · up to 144,200 vehicles across all model years covered

BACK OVER PREVENTION:DISPLAY FUNCTION

25V744000 · October 30, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

Toyota Motor Engineering & Manufacturing · up to 1,024,407 vehicles across all model years covered

STEERING:COLUMN

25V040000 · January 29, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
The remedy
Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.

Toyota Motor Engineering & Manufacturing · up to 1,716 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

AIR BAGS

1 injured · crash · towed

Airbags failed to deploy during a crash where lexus was hit on driver's side. We got an alert that they malfunctioned. During inspection, the wire for the airbags was pulled which would indicate deployment. Car was totaled.

NHTSA complaint 11566195. Filed by an owner and not verified by NHTSA or by us.

POWER TRAIN

39,500 miles

The contact owns a 2023 Lexus NX 350. The contact stated that while driving at various speeds or while idling, the transmission independedntly shifted into park (P), and the vehicle failed to move forward. The contact applied excessive pressure to the accelerator pedal while depressing the parking brake to unlock the transmission, allowing the vehicle to shift into drive (D). The vehicle was taken to the dealer, where a software update was performed; however, the failure persisted. The failure mileage was approximately 39,500.

NHTSA complaint 11764392. Filed by an owner and not verified by NHTSA or by us.

ENGINE

14,000 miles

The contact owns a 2023 Lexus NX 250. The contact stated that while driving at various highway speeds, the vehicle suddenly decelerated. During the failure, there was no warning light illuminated or messages displayed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 14,000.

NHTSA complaint 11755435. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Two year old 22500 miles. Driving down the highway doing around 75 and my sunroof blew up. Just exploded. Nothing hit it, temperature was around 70 degrees. Was about 10 miles into my morning commute. Nothing could have caused this. No impacts, no odd temperature fluctuations. Just a glass failure.

NHTSA complaint 11686223. Filed by an owner and not verified by NHTSA or by us.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
On [XXX] my Lexus would not start properly and then I heard noises which were associated with the battery closing down. This included locking all the doors. I was trapped in the car for 50-60 minutes until a repair person unlocked the door. This is a safety issue because the temperature where I live (las Vegas) is over 100 degrees months of the year. According to other Lexus owners, mine was a somewhat common experience. Some people have had the battery fail while driving. A recall to fix the problem is needed. When I contacted both corporate Lexus and my dealer they played dumb and told me to drive the car more often, but no one could specify how much that would be. Purchased in February,

NHTSA complaint 11685144, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
The driver's side front wiper blade is not securely attached and lifts off the glass during the drying stage of automatic car washes. Once lifted, it stays in the upright position and must be manually lowered. To prevent this from happening, the wiper blade needs to be taped down. On February 25, 2025, a maintenance technician at Jim Hudson Lexus in Columbia, SC, inspected the wiper and confirmed that the wiper spring is functioning as designed with no defects. The technician explained that the wiper can lift due to the strong wind force from the car wash blower dryer. However, the service advisor mentioned that this issue has been observed at the dealership's on-site car wash and noted

NHTSA complaint 11646293, quoted in part. Filed by an owner and not verified by NHTSA or by us.

EXTERIOR LIGHTING
The automatic headlights have a significant delay before turning on when entering a dimly lit parking garage. I have adjusted various car customization settings, but the delay persists. On February 25, 2025, a maintenance technician at Jim Hudson Lexus in Columbia, SC, inspected the issue and confirmed that the headlight sensor is set to the highest sensitivity. The headlights typically take about 15 seconds to activate. Count 15 seconds that is a long time.

NHTSA complaint 11646295. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Lexus NX

Model year Complaints Recalls Deaths
2025 18 5 —
2024 45 4 —
2022 27 2 —
2019 30 1 —
2016 17 1 —
2015 26 1 —

Other 2023 Lexus models

RX 62 LX 13 RZ 11 ES 10

Complaints on file, same model year.

Every Lexus on this site — 91 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst