CSR

Lexus · NHTSA safety record

2024 Lexus NX

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

41

Complaints

5

Crashes

2

Fires

4

Injuries

0

Deaths

Owners of the 2024 Lexus NX have filed 41 safety complaints with NHTSA between July 2023 and August 2026. The most complained-about system is the electrical system, named in 17 of them (41%). The typical failure was reported at 19,000 miles, the median across the 3 complaints that gave an odometer reading.

NHTSA has issued 4 recalls covering this vehicle.

Recalls (4)

BACK OVER PREVENTION:SOFTWARE

26V162000 · March 18, 2026

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the rearview camera software or replace the rearview camera, as necessary, free of charge. Owner notification letters were mailed May 15, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 26LB02 and 26LA02.

Toyota Motor Engineering & Manufacturing · up to 144,200 vehicles across all model years covered

BACK OVER PREVENTION:DISPLAY FUNCTION

25V744000 · October 30, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
The risk
A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
The remedy
Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.

Toyota Motor Engineering & Manufacturing · up to 1,024,407 vehicles across all model years covered

STEERING:COLUMN

25V040000 · January 29, 2025

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
The remedy
Dealers will inspect and replace the spiral cable assembly as necessary, free of charge. Owner notification letters were mailed March 17, 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's number for this recall is 25TA02. Lexus' number for this recall is 25LA02.

Toyota Motor Engineering & Manufacturing · up to 1,716 vehicles across all model years covered

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

24V482000 · June 27, 2024

The defect
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
The risk
A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
The remedy
Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.

Toyota Motor Engineering & Manufacturing · up to 11,418 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 41.

ELECTRICAL SYSTEM 17 41%
UNKNOWN OR OTHER 10 24%
STRUCTURE 4 10%
BACK OVER PREVENTION 3 7%
FORWARD COLLISION AVOIDANCE 3 7%
LATCHES/LOCKS/LINKAGES 3 7%
POWER TRAIN 3 7%
SERVICE BRAKES 3 7%
ENGINE 2 5%
FUEL/PROPULSION SYSTEM 2 5%
LANE DEPARTURE 2 5%
VISIBILITY/WIPER 2 5%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 13.

2023 2024 2026
2023 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

2 injured · crash · towed

I was in a car accident on the freeway . I had just got onto the freeway so I couldn’t have been going that fast . The brakes on this Lexus Nx [XXX] to say the least . Also the collision sensor and warning also are useless. The warning light and sound didn’t go off until I was basically rear ending the other vehicle . I had a different , 10 year old car . A 2014 that would start to pump air and brake itself even when the car sensor believed it was close to a car and I wasn’t braking . This 2024 Lexus didn’t brake nor warn me in time . When I did notice the car in front of me had come to a complete stop I immediately hit the brakes but the car was still sliding forward ! This sliding motion

NHTSA complaint 11577161, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM

1 injured · crash · towed

Lexus [XXX] & [XXX] [XXX] [XXX] [XXX] Lexus P.O. Box 259001 Mail Drop E3-2D Plano, TX 75025-9001 To Whom It May Concern, I am writing to express my serious concerns regarding a safety issue we encountered with our 2024 Lexus NX350, purchased from your dealership at 1000 Interstate Parkway, Akron, Ohio, 44312, in August 2023. Our purchasing experience met the high expectations associated with the Lexus brand, and we were pleased with the vehicle's features. During the delivery process, we received a walkthrough of the car's functionalities, and the technician assisted us in connecting her phone to download the app. However, there were no tutorials or instructions provided regarding the

NHTSA complaint 11626059, quoted in part. Filed by an owner and not verified by NHTSA or by us.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

1 injured

My 2024 Lexus NX 450h+ experienced a complete 12V battery failure after normal short-distance driving, leaving me stranded without warning. This is a known defect in Lexus plug-in hybrids that the manufacturer has not properly disclosed to buyers. Incident Details: After several short trips (all under normal driving conditions), my 2024 Lexus NX 450h+ failed to start. The vehicle was completely non-responsive. Because the doors and liftgate were locked and inoperable, I was forced to crawl through the rear cargo area with a pre-existing mobility issue (bad leg), causing significant physical pain and emotional distress. I later had to visit the Emergency Room due to pain and strain from the

NHTSA complaint 11656901, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE

fire · towed

The contact owned a 2024 Lexus NX530. The contact stated that while parked and turned off, a few hours later, she observed a fire emanating from the front of the vehicle. The fire then spread to another vehicle that was parked in front of the vehicle. The fire department arrived and defused the fire. The contact stated that the fire department advised her that the fire originated from the engine compartment. The vehicle was towed to a salvage lot. A fire report was taken, and a police report was pending being filed. The contact mentioned that while driving the vehicle prior to the fire, there were no warning lights illuminated. The manufacturer was not notified of the failure. The failure

NHTSA complaint 11658364, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
After sitting all night -- Started the car which started normally. But the instrument gauge cluster remained totally black except for the warning symbols in test cycle. The infotainment screen started properly. But the gauge cluster remained black. No speedometer, gas gauge, tire pressure etc. Just black. Tried multiple times, turned on and off, killed the electronics by holding the volume button, got out and opened the hood then opened the fuse box and found nothing wrong (pressed and wiggled the fuses) no loose fuses. opened the door and got back in. Car and all gauges started but the center gauge cluster took longer than normal to boot. That was in mid June 2026 2 months ago and has not

NHTSA complaint 11757239, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
Driver gauge instrument screen does not illuminate upon starting vehicle and at times when driving. No MPH or other gauges display. This defect has occurred several times and is intermittent.

NHTSA complaint 11756170. Filed by an owner and not verified by NHTSA or by us.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera and infotainment screen is black, the backup camera and all controls on the infotainment screen was not usable because the screen was black. This is dangerous because no rear view camera.

NHTSA complaint 11755420. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
On 2026-07-05, my car started except the digital instrument panel was blank/black. This meant the digital gas and battery gauges weren't visible, in addition to the speedometer, etc. I tried restarting the car to see if it was a fluke but it did not come back. On 2026-07-06, the car worked fine / as expected, but after a google search, it seems like this happens to other owners as well in the past with no clear reason why. Wanted to report in case it becomes a larger thing.

NHTSA complaint 11748584. Filed by an owner and not verified by NHTSA or by us.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I started my vehicle and thr complete infotainment screen was black, no display, no backup camera, nothing but a black screen. The volume button still worked and you could touch the screen and her things change but you could not see anything because the screen was black. It is like turning the brightness completely off a touchscreen, it works but you can't see anything. There are current recalls for this for other models but they say mine is not included. But I had the exact same problem with mine. It did not work until I turned my car off, returned and restarted my car, after that it worked normally. My can needs to be included in the recall.

NHTSA complaint 11747472. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
While driving on the highway, something (likely a small rock) from oncoming traffic flew into the windshield. Upon contact, the windshield cracked and shattered in a manner I have not seen a windshield break before, immediately spraying glass shards across the interior of the vehicle (to include dashboard, seats, and floors) and the driver. From the outside of the windshield, the area of damage is soft to the touch such that it is likely applying any pressure would collapse that area and/or enable you to punch straight through to the other side, so for safety concerns it is undrivable until the glass is replaced. I am concerned the glass could have been defective in some way, as I don't

NHTSA complaint 11730222, quoted in part. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Lexus NX

Model year Complaints Recalls Deaths
2025 16 5
2023 14 3
2022 25 2
2019 30 1
2016 16 1
2015 25 1

Other 2024 Lexus models

Every Lexus on this site — 88 vehicles, 116 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst