Recall · 24V482000
Toyota Motor Engineering recalled 4 models over seats
11,418
Vehicles covered
4
Models
6
Model years
June 27, 2024
Filed with NHTSA
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
- The defect
- Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
- What it can cause
- A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
- What the dealer does
- Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
How this campaign compares
At 11,418 vehicles this is a bigger campaign than 80% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2024 to 2025, and the defect was reported to NHTSA in 2024, at or before the oldest model year it covers — as current as a recall gets.
Lexus vehicles have been recalled over the seats once before this, most recently in March 2003 as 03V088000. That is not evidence the earlier repair failed.
This site holds the complaint record for 3 of the 6 model years the campaign names. Their owners have filed 113 complaints with NHTSA, 12 of them before this campaign was filed. 1 of those name the seats, the system this recall is about — a count of complaints, not of this defect.
The vehicles on this campaign carry 7 other recalls published here, the newest being: 26V179000 (equipment), 26V162000 (back over prevention), 25V744000 (back over prevention), 25V059000 (seat belts).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Toyota Motor Engineering & Manufacturing with NHTSA on June 27, 2024 as campaign 24V482000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2024-06-27.
Independent developer and analyst