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Volkswagen · NHTSA safety record

2025 Volkswagen ID. Buzz

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 14 safety complaints about the 2025 Volkswagen ID. Buzz with the US government. Of those, 3 describe a crash and no death is recorded. 2 recall campaigns are open against it, covering the seats and the electrical system.

The most complained-about system is back-over prevention, named in 2 complaints, 14% of the total.

Compiled from NHTSA's complaint, recall and investigation files · Covers July 2025 to September 2026 · How this is counted

What is on file

14 complaints on file

14

Complaints

3

Describe a crash

0

Mention fire

0

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
UNKNOWN OR OTHER 4 · 29%
BACK OVER PREVENTION 2 · 14%
SERVICE BRAKES 2 · 14%
STRUCTURE 2 · 14%
VEHICLE SPEED CONTROL 2 · 14%
ELECTRICAL SYSTEM 1 · 7%
FORWARD COLLISION AVOIDANCE 1 · 7%
FUEL/PROPULSION SYSTEM 1 · 7%
SERVICE BRAKES, HYDRAULIC 1 · 7%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 14.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 8.

12 9 6 3
25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2025 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA crashes a car into a barrier and a pole and measures what happens to the dummies inside. This is what it awarded the 2025 Volkswagen ID. BUZZ, and it is a separate question from what owners report going wrong later.

Test SUV AWD SUV RWD
Overall
Frontal crash
Frontal, driver
Frontal, passenger
Side crash
Side barrier
Side pole
Rollover
Chance of rollover 13.0% 13.0%
Stability control standard Forward collision warning standard Lane departure warning standard

A rating belongs to a tested body style and drivetrain, not to the model as a whole, which is why more than one is listed. A dash means NHTSA did not rate that test for this vehicle.

Recall campaigns

2 on file

SEATS:MID/REAR ASSEMBLY

25V269000 · May 15, 2025

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 ID. BUZZ vehicles. The third-row rear bench is wide enough for three passengers, but is designed for two passengers and equipped with two seat belts. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The risk
In the event that more than two passengers sit in the rear bench seat, there would not be enough seat belts, increasing the risk of injury during a crash.
The remedy
Dealers will install trim to adjust the width of the third-row rear seats, free of charge. Owner notification letters were mailed June 20, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72LC.

Volkswagen Group of America, Inc. · up to 5,644 vehicles across all model years covered

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

25V233000 · April 10, 2025

The defect
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 ID. Buzz vehicles. The brake system warning light on the instrument panel display may be the incorrect symbol and color. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 135, "Light Vehicle Brake Systems" and 101, "Control and Displays."
The risk
An incorrectly displayed warning light can fail to alert the driver to critical safety information, increasing the risk of a crash.
The remedy
Dealers will update the instrument panel software, free of charge. Owner notification letters were mailed June 6, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 90A2.

Volkswagen Group of America, Inc. · up to 5,637 vehicles across all model years covered

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

crash

The rearview camera and rear cross-traffic alert system in my vehicle failed to function while I was reversing. The camera screen went completely black, and the cross-traffic warning did not activate. Because I had no visibility behind the vehicle and received no alerts, I backed into a neighbor’s mailbox post. The impact damaged my rear right turning lights and the mailbox post. These safety systems are critical for preventing collisions, and their unexpected failure created a significant safety risk to me and my neighbor. The vehicle is currently at the dealer for repair of the turn signal light. The dealer has not inspected the camera issue because the camera began working again after

NHTSA complaint 11699529, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

crash · 100 miles

The contact owns a 2025 Volkswagen ID Buzz. The contact stated that while the daughter was turning right onto a curb to park and lifting her foot off the brake pedal, the vehicle suddenly experienced unintended acceleration and crashed into the rear of another parked Honda vehicle, pushing the Honda vehicle approximately eight feet during the impact. During the crash, the vehicle experienced severe front-end damage, but the air bags did not deploy. The collision avoidance also did not engage. The contact zip-tied the grill onto the vehicle in order to replicate the failure the next day. No injuries were reported, and a police report was filed online. The contact indicated that the touch

NHTSA complaint 11705143, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL

crash · 6,600 miles

The contact owns a 2025 Volkswagen ID. Buzz. The contact stated that while driving and stopping at a stoplight for approximately 20 seconds, the vehicle unintendedly accelerated and crashed into a 2022 Jeep Wrangler. The vehicle crashed into the other vehicle approximately three times, causing the other vehicle to crash into another vehicle. The brake pedal was depressed but failed to respond as intended. The vehicle was turned off and later restarted and driven to the residence. The manufacturer, Volkswagen Group of America, was contacted by phone. The contact attempted to obtain the data from the EDR. The failure mileage was approximately 6,600.

NHTSA complaint 11763122. Filed by an owner and not verified by NHTSA or by us.

BACK OVER PREVENTION: WARNINGS
I am reporting a safety concern involving my 2025 Volkswagen ID. Buzz Pro S RWD. While reversing at approximately 3 mph out of a parking spot, the vehicle suddenly and automatically applied the brakes with extreme force even though there was no obstacle behind the vehicle and no apparent reason for emergency braking. The stop was so abrupt that it felt as though the vehicle had struck a solid object and caused the occupants to experience whiplash-like movement. The braking appears to have been caused by the vehicle's Maneuver Braking/parking collision-avoidance system. This was not simply a warning or normal parking-assistance intervention; the vehicle unexpectedly brought itself to a

NHTSA complaint 11763636, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
Twice now, my center touch screen display has failed to operate upon startup. Restarting the vehicle does not fix the problem.The problem is not able to be replicated for the dealer as it happens at random(twice over 13,000 miles). No warnings predicated the error, nor would they be displayable since the screen is off. The vehicle is able to be driven under the error. The backup camera is not usable under the error making for a very dangerous error. The voice assistant does not function under the error(a potential alternative method of accessing the controls that are lost when the screen is in error). Under the second error event, the driver display additionally did not turn on. The vehicle

NHTSA complaint 11744226, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
My 2025 Volkswagen ID.Buzz is subject to recall 90A2 (NHTSA Campaign 25V233000) concerning an incorrect brake system warning light symbol and color on the instrument panel display. The prescribed remedy is a software update performed by an authorized VW dealer. The vehicle has been at Gunther Volkswagen of Clermont on two separate occasions for this recall and has not been successfully remediated either time. First visit: dropped off April 17, 2026, picked up April 18, 2026 -- update failed. Second visit: dropped off April 20, 2026 and the vehicle remains at the dealer as of today, April 28, 2026 -- now 10 cumulative days out of service across both visits. During the second visit, the

NHTSA complaint 11734367, quoted in part. Filed by an owner and not verified by NHTSA or by us.

STRUCTURE:BODY
My vehicles power doors have become exponentially more difficult to open since new in manual mode. I am now not able to open the rear door manually without throwing my weight into it, and my children cannot do it in assisted. I have confirmed with my dealer and a floor unit that the door is infact more difficult to open in manual mode vs power assist. This concerns me because in the event of an accident my children may not be able to evacuate the rear of the car unassisted. VW confirmed there is nothing to be done at the time because “ the rear door is designed to be only operated automatically” and will not investigate until the door motor fails. I believe this is a serious flaw in the

NHTSA complaint 11727222, quoted in part. Filed by an owner and not verified by NHTSA or by us.

SERVICE BRAKES
I am writing to report a serious safety concern regarding the rear brakes. The components are producing heavy squeaking and grinding noises, leading to concerns that the system is defective and unreliable for emergency braking. Additionally, the excessive noise level is a public distraction that negatively impacts the driving environment for others.

NHTSA complaint 11720175. Filed by an owner and not verified by NHTSA or by us.

Compare

Other 2025 Volkswagen models

Every Volkswagen on this site — 155 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst