Recall · 20V068000
Mercedes-Benz USA recalled 11 models over communication
239
Vehicles covered
11
Models
11
Model years
February 7, 2020
Filed with NHTSA
COMMUNICATION
- The defect
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300 Cabrio, C300 Cabrio 4MATIC, C300 Coupe, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C63S AMG Cabrio, CLS53 AMG 4MATIC, E350, E350 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, GLC300 Coupe 4MATIC, GLC300, GLC300 4MATIC, GLC63 AMG Coupe 4MATIC, AMG GT63 4-Door 4MATIC, and AMG GT63S 4-Door 4MATIC vehicles. An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.
- What it can cause
- An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
- What the dealer does
- MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030016.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup.
| Vehicle | Model years | Safety record |
|---|---|---|
| Mercedes-Benz AMG C43 | 2020 | 2020 |
| Mercedes-Benz AMG C63 S | 2020 | Not published here |
| Mercedes-Benz AMG CLS53 | 2020 | Not published here |
| Mercedes-Benz AMG E53 | 2020 | Not published here |
| Mercedes-Benz AMG GLC63 | 2020 | Not published here |
| Mercedes-Benz AMG GT63 | 2020 | Not published here |
| Mercedes-Benz AMG GT63S | 2020 | Not published here |
| Mercedes-Benz C 300 | 2020 | 2020 |
| Mercedes-Benz E 350 | 2020 | 2020 |
| Mercedes-Benz E 450 | 2020 | 2020 |
| Mercedes-Benz GLC 300 | 2020 | 2020 |
How this campaign compares
At 239 vehicles this is a small campaign: 59% of the 13,876 vehicle recalls with a published size filed from 1995 up to this one are as large or larger. The middle campaign among them covers 495. It covers one model year, 2020, and the defect was reported to NHTSA in 2020, at or before the oldest model year it covers — as current as a recall gets.
Mercedes-Benz vehicles have been recalled over the communication once before this, most recently in November 2019 as 19V787000. That is not evidence the earlier repair failed.
This site holds the complaint record for 5 of the 11 model years the campaign names. Their owners have filed 133 complaints with NHTSA.
The vehicles on this campaign carry 25 other recalls published here, the newest being: 24V445000 (electrical system), 24V070000 (exterior lighting), 23V854000 (structure), 22V733000 (electrical system).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Mercedes-Benz USA, LLC. with NHTSA on February 7, 2020 as campaign 20V068000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes. Data last checked 2020-02-07.
Independent developer and analyst