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Recall · 23V854000

Mercedes-Benz USA recalled 28 models over structure

2,976

Vehicles covered

28

Models

70

Model years

December 15, 2023

Filed with NHTSA

STRUCTURE:BODY:ROOF AND PILLARS

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
What it can cause
A detached roof panel can become a road hazard, increasing the risk of a crash.
What the dealer does
Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
NHTSA's note
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.

Which vehicles

A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .

VehicleModel yearsSafety record
Mercedes-BenzAMG C432017 to 2020201720182020
Mercedes-BenzAMG C632015 to 2020Not published here
Mercedes-BenzAMG CLA452014 to 20182014
Mercedes-BenzAMG GLA452015Not published here
Mercedes-BenzAMG GLC432017 to 2019Not published here
Mercedes-BenzAMG GLC632019Not published here
Mercedes-BenzAMG GLE432017 to 201920182019
Mercedes-BenzAMG GLE632017 to 2019Not published here
Mercedes-BenzAMG S632014 to 2016Not published here
Mercedes-BenzAMG S652015Not published here
Mercedes-BenzC 3002018 to 2020201820192020
Mercedes-BenzC 350 E2018Not published here
Mercedes-BenzC3002015 to 201720152016
Mercedes-BenzC350E2016 to 2017Not published here
Mercedes-BenzC40020152015
Mercedes-BenzC45020162016
Mercedes-BenzCLA 2502018 to 201920182019
Mercedes-BenzCLA2502014 to 20172014201520162017
Mercedes-BenzGLA 2502015 to 201920152016201720182019
Mercedes-BenzGLC 3002018 to 2020201820192020
Mercedes-BenzGLC 350 E2018Not published here
Mercedes-BenzGLC3002016 to 201720162017
Mercedes-BenzGLC350E20192019
Mercedes-BenzGLE45020162016
Mercedes-BenzS5502014 to 20172014201520162017
Mercedes-BenzS550E2015Not published here
Mercedes-BenzS6002015 to 2016Not published here
Mercedes-MaybachS 5602018 to 2020Not published here

How this campaign compares

At 2,976 vehicles this is a bigger campaign than 70% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2014 to 2020, so the oldest vehicles on it were 9 model years old when the defect was reported to NHTSA.

Mercedes-Benz vehicles have been recalled over the structure 36 times before this, most recently in December 2023 as 23V806000. That is not evidence the earlier repair failed.

This site holds the complaint record for 44 of the 70 model years the campaign names. Their owners have filed 2,445 complaints with NHTSA, 1,592 of them before this campaign was filed. 259 of those name the structure, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in November 2013, 10 years before this filing.

The vehicles on this campaign carry 26 other recalls published here, the newest being: 24V070000 (exterior lighting), 22V955000 (fuel system, diesel), 22V365000 (electrical system), 22V232000 (back over prevention).

Check your own car

A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.

Check a VINSee the latest recalls Every Mercedes-Benz USA recall

Filed by Mercedes-Benz USA, LLC with NHTSA on December 15, 2023 as campaign 23V854000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.

Compiled and maintained by . Data last checked 2023-12-15.
Independent developer and analyst