Recall · 23V854000
Mercedes-Benz USA recalled 28 models over structure
2,976
Vehicles covered
28
Models
70
Model years
December 15, 2023
Filed with NHTSA
STRUCTURE:BODY:ROOF AND PILLARS
- The defect
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
- What it can cause
- A detached roof panel can become a road hazard, increasing the risk of a crash.
- What the dealer does
- Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup.
| Vehicle | Model years | Safety record |
|---|---|---|
| Mercedes-Benz AMG C43 | 2017 to 2020 | 201720182020 |
| Mercedes-Benz AMG C63 | 2015 to 2020 | Not published here |
| Mercedes-Benz AMG CLA45 | 2014 to 2018 | 2014 |
| Mercedes-Benz AMG GLA45 | 2015 | Not published here |
| Mercedes-Benz AMG GLC43 | 2017 to 2019 | Not published here |
| Mercedes-Benz AMG GLC63 | 2019 | Not published here |
| Mercedes-Benz AMG GLE43 | 2017 to 2019 | 20182019 |
| Mercedes-Benz AMG GLE63 | 2017 to 2019 | Not published here |
| Mercedes-Benz AMG S63 | 2014 to 2016 | Not published here |
| Mercedes-Benz AMG S65 | 2015 | Not published here |
| Mercedes-Benz C 300 | 2018 to 2020 | 201820192020 |
| Mercedes-Benz C 350 E | 2018 | Not published here |
| Mercedes-Benz C300 | 2015 to 2017 | 20152016 |
| Mercedes-Benz C350E | 2016 to 2017 | Not published here |
| Mercedes-Benz C400 | 2015 | 2015 |
| Mercedes-Benz C450 | 2016 | 2016 |
| Mercedes-Benz CLA 250 | 2018 to 2019 | 20182019 |
| Mercedes-Benz CLA250 | 2014 to 2017 | 2014201520162017 |
| Mercedes-Benz GLA 250 | 2015 to 2019 | 20152016201720182019 |
| Mercedes-Benz GLC 300 | 2018 to 2020 | 201820192020 |
| Mercedes-Benz GLC 350 E | 2018 | Not published here |
| Mercedes-Benz GLC300 | 2016 to 2017 | 20162017 |
| Mercedes-Benz GLC350E | 2019 | 2019 |
| Mercedes-Benz GLE450 | 2016 | 2016 |
| Mercedes-Benz S550 | 2014 to 2017 | 2014201520162017 |
| Mercedes-Benz S550E | 2015 | Not published here |
| Mercedes-Benz S600 | 2015 to 2016 | Not published here |
| Mercedes-Maybach S 560 | 2018 to 2020 | Not published here |
How this campaign compares
At 2,976 vehicles this is a bigger campaign than 70% of the 17,345 vehicle recalls with a published size filed from 1995 up to this one. The middle campaign among them covers 477. It covers model years 2014 to 2020, so the oldest vehicles on it were 9 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the structure 36 times before this, most recently in December 2023 as 23V806000. That is not evidence the earlier repair failed.
This site holds the complaint record for 44 of the 70 model years the campaign names. Their owners have filed 2,486 complaints with NHTSA, 1,592 of them before this campaign was filed. 265 of those name the structure, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in November 2013, 10 years before this filing.
The vehicles on this campaign carry 26 other recalls published here, the newest being: 24V070000 (exterior lighting), 22V955000 (fuel system, diesel), 22V365000 (electrical system), 22V232000 (back over prevention).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Mercedes-Benz USA, LLC with NHTSA on December 15, 2023 as campaign 23V854000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes. Data last checked 2023-12-15.
Independent developer and analyst