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Recall · 22V365000

Mercedes-Benz USA recalled 59 models over electrical system

242,722

Vehicles covered

59

Models

138

Model years

May 20, 2022

Filed with NHTSA

ELECTRICAL SYSTEM:SOFTWARE

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
What it can cause
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
What the dealer does
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
NHTSA's note
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner. This one is fixed by a software update rather than a workshop visit.

Which vehicles

A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .

VehicleModel yearsSafety record
Mercedes-BenzA 2202019 to 2021201920202021
Mercedes-BenzAMG A352020 to 2021Not published here
Mercedes-BenzAMG C432019 to 20212020
Mercedes-BenzAMG C632019 to 2021Not published here
Mercedes-BenzAMG CLA352020 to 2021Not published here
Mercedes-BenzAMG CLA452019 to 2021Not published here
Mercedes-BenzAMG CLS532019 to 2021Not published here
Mercedes-BenzAMG E532019 to 2021Not published here
Mercedes-BenzAMG E632019 to 2021Not published here
Mercedes-BenzAMG G632019 to 2021Not published here
Mercedes-BenzAMG GLA352021Not published here
Mercedes-BenzAMG GLA452019 to 2021Not published here
Mercedes-BenzAMG GLB352021Not published here
Mercedes-BenzAMG GLC432019 to 2021Not published here
Mercedes-BenzAMG GLC632019 to 2021Not published here
Mercedes-BenzAMG GLE4320192019
Mercedes-BenzAMG GLE532021 to 202220212022
Mercedes-BenzAMG GLE632019 to 2021Not published here
Mercedes-BenzAMG GLS632018 to 2021Not published here
Mercedes-BenzAMG GT2019 to 2021Not published here
Mercedes-BenzAMG GT C2019 to 2021Not published here
Mercedes-BenzAMG GT R2019 to 2020Not published here
Mercedes-BenzAMG GT S2019Not published here
Mercedes-BenzAMG S632019 to 2021Not published here
Mercedes-BenzAMG S652019 to 2020Not published here
Mercedes-BenzAMG SL632019Not published here
Mercedes-BenzAMG SLC432019 to 2020Not published here
Mercedes-BenzC 3002018 to 20212018201920202021
Mercedes-BenzC3002017Not published here
Mercedes-BenzCLA 2502018 to 2021201820192020
Mercedes-BenzCLA25020172017
Mercedes-BenzCLS 4502019 to 20222019
Mercedes-BenzE 30020192019
Mercedes-BenzE 3502020 to 202120202021
Mercedes-BenzE 4502019 to 202120192020
Mercedes-BenzG 5502019 to 2021Not published here
Mercedes-BenzGLA 2502017 to 202120172018201920202021
Mercedes-BenzGLB 2502020 to 202120202021
Mercedes-BenzGLC 3002018 to 20212018201920202021
Mercedes-BenzGLC 3502019 to 2020Not published here
Mercedes-BenzGLE 3502018 to 20222018202020212022
Mercedes-BenzGLE 4002019Not published here
Mercedes-BenzGLE 4502020 to 2022202020212022
Mercedes-BenzGLE 5802020 to 2021Not published here
Mercedes-BenzGLS 4502018, 2019, 2020 and 2022201820192020
Mercedes-BenzGLS 5502019Not published here
Mercedes-BenzGLS 5802020Not published here
Mercedes-BenzGLS4502017, 2019 and 202120172021
Mercedes-BenzGLS5802021Not published here
Mercedes-BenzS 4502019 to 2020Not published here
Mercedes-BenzS 5002021Not published here
Mercedes-BenzS 5602020Not published here
Mercedes-BenzS 58020212021
Mercedes-BenzS5602019Not published here
Mercedes-BenzSL 4502019 to 2020Not published here
Mercedes-BenzSL 5502019 to 2020Not published here
Mercedes-BenzSLC 3002019 to 2020Not published here
Mercedes-MaybachGLS 6002021Not published here
Mercedes-MaybachS 6502019 to 2020Not published here

How this campaign compares

At 242,722 vehicles this is a bigger campaign than 96% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published. The middle campaign on file covers 472. It covers model years 2017 to 2022, so the oldest vehicles on it were 5 model years old when the defect was reported to NHTSA.

Mercedes-Benz vehicles have been recalled over the electrical system 42 times before this, most recently in April 2022 as 22V231000. That is not evidence the earlier repair failed.

This site holds the complaint record for 65 of the 138 model years the campaign names. Their owners have filed 1,793 complaints with NHTSA, 491 of them before this campaign was filed. 363 of those name the electrical system, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in May 2016, 6 years before this filing.

The vehicles on this campaign carry 120 other recalls published here, the newest being: 26V481000 (latches/locks/linkages), 25V116000 (service brakes, hydraulic), 25V023000 (tires), 24V807000 (communication).

Check your own car

A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.

Check a VINSee the latest recalls Every Mercedes-Benz USA recall

Filed by Mercedes-Benz USA, LLC with NHTSA on May 20, 2022 as campaign 22V365000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.

Compiled and maintained by . Data last checked 2022-05-20.
Independent developer and analyst