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Mercedes-Benz · NHTSA safety record

2022 Mercedes-Benz GLE 350

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

Owners have filed 35 safety complaints about the 2022 Mercedes-Benz GLE 350 with the US government. Of those, 1 describes a crash, 1 mentions a fire, 4 people were injured and no death is recorded. 7 recall campaigns are open against it.

The most complained-about system is the engine, named in 7 complaints, 20% of the total. The typical failure was reported at 8,800 miles, the median across the 10 complaints that gave an odometer reading.

Compiled from NHTSA's complaint, recall and investigation files · Covers March 2022 to August 2026 · How this is counted

What is on file

35 complaints on file

35

Complaints

1

Describe a crash

1

Mention fire

4

People injured

0

Deaths

A complaint is an unverified account by the person who filed it, not a finding of fault. One complaint is one ODI number, which is how NHTSA counts them.

Complaints fell 30% year on year: 7 in the twelve months to 2026-Q2, against 10 in the twelve before.

A recall is the manufacturer conceding a defect, and the repair is free. Whether one covers your particular car is a question only its VIN can answer, because a campaign covers a production range rather than a model year.

Which system owners named

Complaints naming each system
ENGINE 7 · 20%
UNKNOWN OR OTHER 7 · 20%
ELECTRICAL SYSTEM 4 · 11%
FUEL/PROPULSION SYSTEM 4 · 11%
ENGINE AND ENGINE COOLING 3 · 9%
FORWARD COLLISION AVOIDANCE 3 · 9%
FUEL SYSTEM, GASOLINE 3 · 9%
POWER TRAIN 3 · 9%
LANE DEPARTURE 2 · 6%
TIRES 2 · 6%
VEHICLE SPEED CONTROL 2 · 6%
VISIBILITY/WIPER 2 · 6%
0 4 8

Red marks a system with a recall campaign against it. One complaint can name several systems, so these add up to more than 35.

When the complaints arrived

By the year NHTSA received them

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2025 at 13.

16 12 8 4
22 23 24 25 26

This is the year the complaint was filed, not the year the failure happened. The range runs from 2022 to 2026, the last of them a part year, which is why its column is drawn faint.

Crash test ratings

NHTSA New Car Assessment Program

NHTSA has not crash tested the 2022 Mercedes-Benz GLE 350. Its New Car Assessment Program tests a selection of each year's vehicles and does not reach motorcycles, heavy trucks, motorhomes or most low-volume models, so an absence here says nothing about how the vehicle would perform. It is not a low score.

What owners have reported about this vehicle is below, and it is a different question: a crash test measures what happens to the people inside in a controlled impact, while a complaint records what broke during ordinary use.

Recall campaigns

7 on file

ELECTRICAL SYSTEM:WIRING

24V724000 · September 27, 2024

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE 350 and 2021-2022 GLE 450 vehicles. The front acceleration sensor's wiring harness may be routed incorrectly, which can prevent the front air bags from deploying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard 208, "Occupant Crash Protection."
The risk
An air bag that does not deploy properly can increase the risk of injury in the event of a crash.
The remedy
Dealers will inspect and reroute the wiring harness, as necessary, free of charge. Owner notification letters were mailed November 1, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024100006.

Mercedes-Benz USA, LLC · up to 10,655 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

23V880000 · December 21, 2023

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2024 GLE, GLS, C-Class, E-Class, S-Class, SL, GLC, CLS, AMG GT, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, causing a loss of drive power.
The risk
A loss of drive power can increase the risk of a crash.
The remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 28, 2024. Owner notification letters will be mailed in phases, on February 23, 2024, April 19, 2024, June 28, 2024, August 9, 2024, October 1, 2024, and December 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 23V-445.

Mercedes-Benz USA, LLC · up to 79,676 vehicles across all model years covered

ELECTRICAL SYSTEM:12V/24V/48V BATTERY

23V835000 · December 8, 2023

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE350 and GLE450 vehicles. A 12-Volt ground connection under the driver seat may not be secured properly, resulting in the ground connection overheating.
The risk
An overheated ground connection can increase the risk of a fire.
The remedy
Dealers will inspect and secure the 12-Volt ground connection as necessary, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

Mercedes-Benz USA, LLC · up to 164 vehicles across all model years covered

STRUCTURE:BODY

23V178000 · March 17, 2023

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 GLE350, GLE450, GLE580, GLS450, GLS580, Maybach GLS600, AMG GLE53, AMG GLE63 S, and AMG GLS63 vehicles. The rear door window trim bars may detach from the vehicle while driving.
The risk
Detached trim bars may cause a road hazard and increase the risk of a crash or injury.
The remedy
Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of previous recall number 22V-680. MBUSA's number for this recall is 2023040011.

Mercedes-Benz USA, LLC · up to 70,225 vehicles across all model years covered

STEERING:CRITICAL FASTENERS

22V936000 · December 16, 2022

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 GLE350, GLE450, 2022 AMG GLE53, AMG GLE63, and GLS450 vehicles. The steering coupling locking screw may loosen and possibly detach from the steering gear, resulting in a loss of steering control.
The risk
A loss of steering control can increase the risk of a crash.
The remedy
Dealers will replace the steering coupling locking screw, free of charge. Owner notification letters were mailed January 27, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022120016.

Mercedes-Benz USA, LLC · up to 69 vehicles across all model years covered

STRUCTURE:BODY

22V680000 · September 12, 2022

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2022 GLE350, GLE450, GLS450, 2021-2022 AMG GLE53, 2020-2021 GLE580, GLS580, and 2021 GLE400e, AMG GLS63, AMG GLE63 S, and Maybach GLS600 vehicles. Due to a manufacturing error, the rear door window trim bars may detach.
The risk
Detached trim bars may cause a road hazard and increase the risk of a crash or injury.
The remedy
Dealers will inspect and secure the rear window trim bars, as necessary, free of charge. Owner notification letters were mailed November 1, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022090010.

Mercedes-Benz USA, LLC · up to 161,000 vehicles across all model years covered

ELECTRICAL SYSTEM:SOFTWARE

22V365000 · May 20, 2022

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
The risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

Mercedes-Benz USA, LLC · up to 242,722 vehicles across all model years covered · fixed by software update

In owners’ own words

Quoted from the complaint file

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

ELECTRICAL SYSTEM

3 injured · fire

I was told by the investigators that the fire was caused by an electrical component under the passenger seat that Mercedes is well aware of. My life was placed in danger because of the Inhalation of forever chemicals and lung damaging smoke and super heated air. Problem confirmed by dozens of owners who experienced and documented the very some accounts, some who have reported contacting the NHTSA years prior to my experience but nothing was done to save lives or prevent losses. The American Freedom insurance investigator told me in writing what caused the fire. Nothing gave any indication that my life was in danger not a light, an alarm nor the monthly Connect service I paid for every

NHTSA complaint 11758734, quoted in part. Filed by an owner and not verified by NHTSA or by us.

AIR BAGS

1 injured · crash · towed · 1,192 miles

The contact owned a 2022 Mercedes-Benz GLE350. The contact stated that while stopped at a traffic light, another vehicle in the opposite direction ran the red light. A third vehicle struck the second vehicle that ran the red light and caused that vehicle to crash into the driver's side front corner of his vehicle. It resulted in a three-vehicle collision. The air bags did not deploy upon impact. The contact received medical attention for a concussion, neck and shoulder injuries, as well as numbness in his left arm. A police report was filed. The vehicle was towed to the body shop and was not yet deemed totaled by the insurance company. The dealer was made aware of the failure but informed

NHTSA complaint 11488071, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

towed · 21,000 miles

The contact owns a 2022 Mercedes-Benz GLE350. The contact stated while his wife was driving 70 MPH, the engine overheated. The contact stated that an unknown warning light was illuminated. The vehicle was towed to an unknown dealer who diagnosed the vehicle with a cooling system failure. Additionally, there was an unstated failure with the rear wheels. The cooling fan was replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 21,000.

NHTSA complaint 11469760. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
For approximately two years, I reported recurring moisture/condensation inside the RIGHT headlamp assembly of my 2022 Mercedes-Benz GLE 350 to Mercedes-Benz. I was repeatedly advised that the condensation was normal. The condition progressively worsened. The vehicle is now displaying headlamp warning messages and the RIGHT TURN SIGNAL associated with the affected headlamp is no longer functioning. I am also receiving repeated warning messages related to the headlamp/turn-signal malfunction. The loss of the turn signal creates a safety concern because I cannot reliably signal my intention to turn or change lanes to other motorists. Mercedes-Benz has now advised that the headlamp assembly

NHTSA complaint 11756224, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL/PROPULSION SYSTEM
When I got gas the estimated range indicated 308 Miles. We traveled approximately 134 Miles the estimated range was at 86 Miles it was dropping rapidly but average miles indicated 26.5 MPG. The next day we added fuel again and we were at 382 Miles. Then we drove 70 miles and the fuel indicator was showing that our range only decreased 15 Miles. During the trip the range increased multiple times and between the two days we traveled we did not know how much fuel was left in the car. The first trip it showed that we burned half a tank and the second day it showed we hardly burned any gas. This particular model has Open Recall for fuel pump system issues and display software. We were afraid

NHTSA complaint 11710490, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE
Check engine light came on. Called dealership on a Thursday and again on Monday after it stayed on all weekend. Was told to bring in vehicle for diagnostics and to have a ride home. Half way to the dealership the car spuddered and I had to coast to the shoulder of the road. After a few minutes, I restarted the vehicle and drive slowly to the dealership, barely making it it the shop. The service advisor indicated it could be the cylinder head even before running diagnostics because it had happened to numerous other customers. It was a defective cylinder head. The repair bill was over $10,000 but Mercedes offered a $3,500 assistance credit. After doing some research on the internet, this

NHTSA complaint 11707431, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ENGINE AND ENGINE COOLING

57,000 miles

The contact owns a 2022 Mercedes-Benz GLE 350. The contact stated that while driving 60 MPH, the vehicle hesitated and failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle. After waiting a few minutes, the vehicle was restarted; however, the contact noticed an abnormal sound coming from the engine while driving. The check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that a cylinder head had cracked. The vehicle was not repaired. The vehicle remained at the dealer unrepaired. The manufacturer was made aware

NHTSA complaint 11705385, quoted in part. Filed by an owner and not verified by NHTSA or by us.

UNKNOWN OR OTHER
I was driving down the interstate at normal speed, normal road conditions, clear weather conditions when my panoramic sunroof suddenly exploded with all of the glass coming down on me and inside my vehicle. The sound was similar to a gunshot

NHTSA complaint 11704934. Filed by an owner and not verified by NHTSA or by us.

Compare

Other years of the Mercedes-Benz GLE 350

Model year Complaints Recalls Deaths
2023 15 3 —
2021 48 14 —
2020 89 27 —
2018 40 7 1
2017 62 7 —
2016 53 9 —

Other 2022 Mercedes-Benz models

GLC 300 59 Sprinter 2500 40 EQS 450 34 C 300 25 S 580 25 S 500 21 GLE 450 14 AMG GLE53 13

Complaints on file, same model year.

Every Mercedes-Benz on this site — 227 vehicles.

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. How many repair attempts it takes, and how long you have to file, is set by the state you bought in and by nothing on this page.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

Compiled and maintained by
Independent developer and analyst