CSR

Mercedes-Benz · NHTSA safety record

2022 Mercedes-Benz S 500

Every safety complaint, recall and defect investigation the US government holds on this vehicle.

20

Complaints

0

Crashes

0

Fires

2

Injuries

0

Deaths

Owners of the 2022 Mercedes-Benz S 500 have filed 20 safety complaints with NHTSA between February 2022 and July 2026. The most complained-about system is forward collision avoidance, named in 8 of them (40%). The typical failure was reported at 4,800 miles, the median across the 5 complaints that gave an odometer reading.

NHTSA has issued 7 recalls covering this vehicle.

Recalls (7)

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS

25V116000 · February 24, 2025

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 S 500, Maybach S 580 4MATIC, 2021-2023 S 580 4MATIC, 2022 S 680 4MATIC, and 2023 S 580e 4MATIC vehicles. The front brake hoses may rupture and leak brake fluid.
The risk
A brake fluid leak can extend the distance needed to stop the vehicle, increasing the risk of a crash.
The remedy
Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025030007.

Mercedes-Benz USA, LLC · up to 20,339 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

23V880000 · December 21, 2023

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2024 GLE, GLS, C-Class, E-Class, S-Class, SL, GLC, CLS, AMG GT, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, causing a loss of drive power.
The risk
A loss of drive power can increase the risk of a crash.
The remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 28, 2024. Owner notification letters will be mailed in phases, on February 23, 2024, April 19, 2024, June 28, 2024, August 9, 2024, October 1, 2024, and December 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 23V-445.

Mercedes-Benz USA, LLC · up to 79,676 vehicles across all model years covered

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

23V445000 · June 26, 2023

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2023 C-Class, E-Class, S-Class, CLS, SL, GT, GLC, GLE, GLS, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle details. The fuel pump may shutdown, which can result in a loss of drive power.
The risk
A loss of drive power can increase the risk of a crash.
The remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070012.

Mercedes-Benz USA, LLC · up to 143,551 vehicles across all model years covered

STRUCTURE:INTERIOR PANELS:DASHBOARD

22V935000 · December 16, 2022

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling one 2022 S 500 vehicle. The dashboard may be insufficiently attached, which can result in an improper front passenger air bag deployment in the event of a crash.
The risk
Improper deployment of an air bag can increase the risk of injury.
The remedy
Dealers will replace a portion of the dashboard, free of charge. The owner notification letter was mailed January 20, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023010001.

Mercedes-Benz USA, LLC · up to 1 vehicles across all model years covered

SUSPENSION:SUBFRAME/MOUNTING BRACKET

22V194000 · March 28, 2022

Do not drive until repaired

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 S580Z, S500V, and S580V vehicles. The sub frame weld for the thrust arm on the rear axle carrier may have been improperly welded, causing the thrust arm to break and detach.
The risk
A detached thrust arm can cause a sudden loss of vehicle control, or cause the vehicle to pull to one side during emergency braking, increasing the risk of a crash.
The remedy
Owners are advised not to drive their vehicles until the remedy has been performed. Dealers will inspect the sub frame weld on the rear axle carrier and replace the rear axle carrier as necessary, free of charge. Owner notification letters were mailed April 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030028.

Mercedes-Benz USA, LLC · up to 12 vehicles across all model years covered

STEERING: STEERING WHEEL/HANDLE BAR

22V189000 · March 25, 2022

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021-2022 C-Class, E-Class, S-Class, SL, EClass Coupe/Convertible, CLS, AMG GT 4-doors Coupe, and EQS vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system.
The risk
Deactivated hands-off detection will prevent DISTRONIC system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the Active Emergency Stop Assist, which can increase the risk of a crash or injury.
The remedy
Dealers will update the hand detection control unit software for the DISTRONIC system, free of charge. Owner notification letters were mailed May 6, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040010.

Mercedes-Benz USA, LLC · up to 8,396 vehicles across all model years covered

ELECTRICAL SYSTEM:SOFTWARE

21V931000 · November 29, 2021

The defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
The risk
Driver distraction can increase the risk of a crash.
The remedy
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

Mercedes-Benz USA, LLC · up to 227 vehicles across all model years covered

What owners report

Complaints naming each system. One complaint can name several, so these add up to more than 20.

FORWARD COLLISION AVOIDANCE 8 40%
ELECTRICAL SYSTEM 6 30%
FUEL SYSTEM, GASOLINE 3 15%
STRUCTURE 3 15%
VEHICLE SPEED CONTROL 3 15%
SERVICE BRAKES 2 10%
TIRES 2 10%
BACK OVER PREVENTION 1 5%
COMMUNICATION 1 5%
ENGINE 1 5%
EXTERIOR LIGHTING 1 5%
POWER TRAIN 1 5%

When the complaints arrived

By the year NHTSA received them, which is not the year the failures happened. They peaked in 2024 at 6.

2022 2024 2026
2022 to 2026, the last of them a part year

In owners' own words

Quoted from NHTSA's complaint file. These are unverified accounts by the people who filed them, not findings of fault.

TIRES

2 injured · towed

I have the 2022 S 500 with 21 inch mag spoke rims with Pirelli 255/35R21 tires on it which comes stock from Mercedes Benz. I have now been in almost 15 tires repair claims and 3 rim replacements because of how poorly Mercedes designed the rims then put a tire soon the car that cannot handle the weight of the car. I hit a pot hole and my whole tire blew out almost causing a severe crash. this is again the almost 15th time this has happened. I took the car to Mercedes Beverly Hills and the service advisors say that now there is $16,000 dollars in damages on the car fro the constant impact it has taken from the rims being poorly designed on the car. I have asked many times to replace the tire

NHTSA complaint 11604807, quoted in part. Filed by an owner and not verified by NHTSA or by us.

FUEL SYSTEM, GASOLINE

towed · 12,000 miles

The contact owns a 2022 Mercedes-Benz S500. The contact received notification of NHTSA Campaign Number: 23V445000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle stalled. The vehicle was towed to the dealer, who replaced the fuel pump however, the contact stated that the failure recurred twice. The vehicle was taken to the dealer; however, the vehicle was not repaired. The dealer was made aware of the failure but confirmed

NHTSA complaint 11547056, quoted in part. Filed by an owner and not verified by NHTSA or by us.

WHEELS
The factory upgrade 21 inch spoke wheels with Pirelli P-Zero low profile tires are averaging a blow out every 800 miles. 5 flats and 2 sidewall blisters in the last 10,000 miles. Pirelli P-Zero 255/35/R21 Front and 285/30/R21 Rear are all four available for inspection if you tell me to save them before I replace them. There have been thousands of complaints and law suits re this issue just in the last 5 years on mercedes cars with low profile tires; to Mercedes, Pirelli, through legal discovery, to enthusiasts forums, and to NHTSA My first blowout was at 30 mph hitting a 1 1/2" deep pothole full of rain water. That one blew out the front right and blistered the sideall of the right rear at

NHTSA complaint 11747686, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL
The following pictures will again show the issues that I'm having while driving my 2022 S Class Mercedes, while using the cruise control on the Belt Parkway. It shows me stuck in traffic and, although I can only go 11 miles an hour while I’m stuck in traffic, the cruise control wants to push it to 80 mph, which is indeed VERY VERY DANGEROUS!! as you can well imagine. Also, as you can see in the second picture, I have the cruise control set to 39 MPH. I have been writing for the past two months with no resolve as yet. The repair records speak for themselves and still Mercedes Benz offers no remedy. It would appear that it's going to take a severe accident or fatality to bring some type of

NHTSA complaint 11651654, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VEHICLE SPEED CONTROL
Here we go again, while driving on a side road with a 20 mph school speed limit, the cruise control wants to SPEED UP to 60 mph!! WHAT IS IT GOING TO TAKE TO REMEDY THIS BEFORE I’M INVOLVED IN A SERIOUS ACCIDENT!!

NHTSA complaint 11650963. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
I leased my 2022 S 500, Mercedes Benz. on September 28, 2022 and after about a year, I have had issues with the large screen/radio and cruise control in the vehicle. All events are documented at the Rockville Centre, Long Island service center. I have made numerous complaints beginning in January of this year through emails and was assigned a case number with Mercedes Benz corporate which is 12240831. On numerous occasions, while using the cruise control set to 50 MPH, the vehicle will accelerate to 80 MPH on a highway with a 50 MPH speed limit. Then on other occasions, while using the cruise control, the vehicle will accelerate to 80 MPH on a highway with a 25 MPH speed limit. Then, at

NHTSA complaint 11649962, quoted in part. Filed by an owner and not verified by NHTSA or by us.

ELECTRICAL SYSTEM
as a loyal Mercedes Benz customer for the past 15 years, here I am writing to you for the fourth time since January 28th. of this year. My case number is [XXX]. I leased my 2022 S 500, VIN # [XXX] on [XXX] and after about a year, I have had issues with the large screen/radio in the vehicle. All events are documented with your Rockville Centre, Long Island service facility where the staff has been very helpful. On numerous occasions, while using the cruise control set to 50 MPH, the vehicle will accelerate to 80 MPH on a highway with a 50 MPH speed limit. Then on other occasions, while using the cruise control, the vehicle will accelerate to 80 MPH on a highway with a 25 MPH speed limit.

NHTSA complaint 11648771, quoted in part. Filed by an owner and not verified by NHTSA or by us.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Headunit goes offline blank screen and limits controls back up camera defrost and temperature controls

NHTSA complaint 11627102. Filed by an owner and not verified by NHTSA or by us.

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Every Mercedes-Benz on this site — 216 vehicles, 576 recall campaigns and 1 open investigation .

If this is your car and a dealer keeps failing to fix it, your state's lemon law may require the manufacturer to replace it or buy it back. What each state asks for , read from the statutes.

Where these numbers come from

A complaint is one owner's account and has not been verified by NHTSA or by us. A vehicle with more complaints is not necessarily worse: models that sold in larger numbers collect more of them. How this is counted.

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