Recall · 21V931000
Mercedes-Benz USA recalled 4 models over electrical system
227
Vehicles covered
4
Models
4
Model years
November 29, 2021
Filed with NHTSA
ELECTRICAL SYSTEM:SOFTWARE
- The defect
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
- What it can cause
- Driver distraction can increase the risk of a crash.
- What the dealer does
- MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| Mercedes-BenzEQS450 | 2022 | Not published here |
| Mercedes-BenzEQS580 | 2022 | Not published here |
| Mercedes-BenzS500 | 2022 | Not published here |
| Mercedes-BenzS580 | 2021 | Not published here |
How this campaign compares
At 227 vehicles this is a small campaign: 59% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published are as large or larger. The middle campaign on file covers 472. It covers model years 2021 to 2022, and the defect was reported to NHTSA in 2021, at or before the oldest model year it covers — as current as a recall gets.
Mercedes-Benz vehicles have been recalled over the electrical system 36 times before this, most recently in November 2021 as 21V909000. That is not evidence the earlier repair failed.
This site holds the complaint record for all 4 model years the campaign names. Their owners have filed 93 complaints with NHTSA, 2 of them before this campaign was filed. 26 of those name the electrical system, the system this recall is about — a count of complaints, not of this defect.
The vehicles on this campaign carry 27 other recalls published here, the newest being: 25V366000 (back over prevention), 25V116000 (service brakes, hydraulic), 24V807000 (communication), 24V704000 (engine and engine cooling).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Mercedes-Benz USA, LLC with NHTSA on November 29, 2021 as campaign 21V931000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2021-11-29.
Independent developer and analyst