Recall · 24V807000
Mercedes-Benz USA recalled 3 models over communication
21
Vehicles covered
3
Models
3
Model years
October 25, 2024
Filed with NHTSA
COMMUNICATION: AUTO CRASH NOTIFICATION
- The defect
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
- What it can cause
- A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
- What the dealer does
- Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
- NHTSA's note
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
The repair is free, whatever the age or mileage of the vehicle, and whether or not you are the original owner.
Which vehicles
A recall reaches a range of VINs inside these model years, not every car built in them. Yours may not be covered even if it is listed here, and the only way to find out is NHTSA's own VIN lookup .
| Vehicle | Model years | Safety record |
|---|---|---|
| Mercedes-BenzS 500 | 2021 | Not published here |
| Mercedes-BenzS 580 | 2021 | 2021 |
| Mercedes-MaybachS 580 | 2021 | Not published here |
How this campaign compares
At 21 vehicles this is a small campaign: 86% of the 19,818 vehicle recalls filed since 1995 whose size NHTSA published are as large or larger. The middle campaign on file covers 472. It covers one model year, 2021, so the oldest vehicles on it were 3 model years old when the defect was reported to NHTSA.
Mercedes-Benz vehicles have been recalled over the communication 4 times before this, most recently in February 2021 as 21V072000. That is not evidence the earlier repair failed.
This site holds the complaint record for 1 of the 3 model years the campaign names. Their owners have filed 33 complaints with NHTSA, 20 of them before this campaign was filed. 2 of those name the communication, the system this recall is about — a count of complaints, not of this defect. The earliest of them reached NHTSA in July 2021, 3 years before this filing.
The vehicles on this campaign carry 16 other recalls published here, the newest being: 25V116000 (service brakes, hydraulic), 24V704000 (engine and engine cooling), 23V445000 (fuel system, gasoline), 23V200000 (structure).
Check your own car
A VIN check is the only answer for a specific vehicle, and it also shows every other open recall on it, which is usually the reason it is worth doing rather than reading one campaign.
Filed by Mercedes-Benz USA, LLC with NHTSA on October 25, 2024 as campaign 24V807000. Every word of the defect, consequence and remedy above is NHTSA's published record of that filing, not a summary of it.
Compiled and maintained by guarledes . Data last checked 2024-10-25.
Independent developer and analyst